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Why won't Flash Player download?

New Here ,
Mar 26, 2013 Mar 26, 2013

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I'm trying to download Flash Player on OS 10.6.8, but all that will download is the installer. When I click on he installer, it simply downloads the installer again. I've gone through all the suggestions on the Adobe site for this problem.

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correct answers 1 Correct answer

Adobe Employee , Mar 27, 2013 Mar 27, 2013

You'll want to look for Flash Player in /Library/Internet Plug-ins/

You can ignore the folder in your Applications folder. 

As long as you followed me through the installation steps, you should be good.  When I opened the /Library/Internet Plug-ins folder I was just illustrating were the files were installed to.

Assuming you are on Safari, can you please verify that "enable plug-ins" is checked in the security tab of Safari's preferences dialog?

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Adobe Employee ,
Mar 26, 2013 Mar 26, 2013

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New Here ,
Mar 26, 2013 Mar 26, 2013

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I got the same result: A small window appears, indicating that the file was downloaded. I click on that and I get another file that says to Install Flash Player. I click on that and an icon appears on my hard drive; the icon indicates that it's the same installer as before. So I click on that, and I get a file that says it's the installer. It's going in circles. Awhile back I did get in my applications folder a file labeled "Flash Player.plugin" but clicking on that brings no result.

In my applications folder I now have five icons labeled "Flash Player," all of which simply tell me to Install FP. I also have in the folder four docs labeled "Install Adobe Flash Player.app" but none of them will install FP.

I have had an older version of FP working, but when I received notice that I needed to upgrade, I tried to do that. I also took the advice on the Adobe site to use the FP Install Manager to delete that old version. The deletion worked fine; the installation of the upgrade doesn't work.

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Adobe Employee ,
Mar 26, 2013 Mar 26, 2013

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Are you following the same steps that I do in this video?

http://www.youtube.com/watch?v=wSRL0jLrmys&html5=1&hd=1

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New Here ,
Mar 26, 2013 Mar 26, 2013

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Since I don't have Flash Player, I can't view a video, of course. (I tried, though, since I'm an optimist.)

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New Here ,
Mar 26, 2013 Mar 26, 2013

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I was able to see the video in miniature; when I went to full screen, the screen went blank. Nevertheless, I see that I've followed your (standard) instructions to download Flash Player, but I lost you when you opened up Library. The only Library that I have in Applications holds fonts. Also, in my Applications folder I do have a Flash Player folder under Adobe; the problem is that the only thing in the Flash Player folder is a folder with "Addins."

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Adobe Employee ,
Mar 27, 2013 Mar 27, 2013

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You'll want to look for Flash Player in /Library/Internet Plug-ins/

You can ignore the folder in your Applications folder. 

As long as you followed me through the installation steps, you should be good.  When I opened the /Library/Internet Plug-ins folder I was just illustrating were the files were installed to.

Assuming you are on Safari, can you please verify that "enable plug-ins" is checked in the security tab of Safari's preferences dialog?

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New Here ,
Mar 27, 2013 Mar 27, 2013

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Thanks for hanging in there on this, Chris. The "enable plug-ins" in Safari was the problem. Many thanks.

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New Here ,
Mar 26, 2013 Mar 26, 2013

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The link doesn't do anything other than what happens when I try to download Flash Player from the Adobe Web site: A file downloads; I drag it to my desktop (MacBook Pro), and click on it; a file downloads, except it's simply an app that tells me to download Flash Player (Install Adobe Flash Player.app, which appears on both my desktop and in my Applications folder).

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