What access do my "Business Owner" admins have?

[AE-FTW]

We built a BC site for a very difficult client.

It was hard to get paid and we don't want to work with them anymore.

It looks like their site is locked to our Partner Portal though, and we have no ability to "hand over the keys".

The only option I see is to follow this "rebuild it from scratch" process.

http://kb.worldsecuresystems.com/203/bc_2038.html

Do we really have to do this at all?

What (if anything) is our client currently unable to do themselves through their "Business Owner" admin accounts?

Because these are not Adobe IDs, are they restricted?

Can they use an ftp client to manage files?

Can they modify all aspects of their BC site (aside from admin account removal, I guess)?

I'm kind of hoping we can take a back-seat role without doing a full site migration... but this won't fly if they can't actually administer their site fully.

Thanks,

AE

[Alex_Pavelescu]

Hi,

To achieve this you'll need the site admin to be a paid partner. http://helpx.adobe.com/business-catalyst/partner-portal/transferring-sites-partners.html

Only then can he raise a ticket and let us know that he agrees to the site transfer and our team can cover the process. Here are the partner plans, so the client is aware of the costs involved: http://www.businesscatalyst.com/partners

If this is not an option, the only scenario where there would be a workaround available is that where you only have this particular site created with your partner portal, in which case you could just make the admin(the client) a partner portal user(raise a ticket for this). From that point on, for any new sites you'll have to setup a new partner account(basically you're hading over your partner account to the client).

Kind Regards,

Alex

[AE-FTW]

Thanks for that great response, Alex.

Two follow-up questions.

1. Would they need the premium or standard partner package?

2. Would the site fall under their "Free BC site" instance, thus eradicating their need to pay ongoing hosting fees? (This would offset the cost of paying a partner membership and would thererfore be desirable).

[Alex_Pavelescu]

Hi Anthony,

Standard will suffice (any paid plan). The site will be transfered under exactly the same pricing plan, so if it's webcommerce now, it will stay as webcommerce then.

Kind Regards,

Alex