I have uninstalled all Adobe products from my computer and reinstalled the Flash Player.

[thatgirlis]

I have uninstalled all Adobe products from my computer and reinstalled the Flash Player. It still does not work, now what? I can't play my games or watch any videos.

[chris.campbell]

To help troubleshoot we'll need the following system information:

• Operating   system  
• Browser  
• Flash   Player version

Thanks,

Chris

[thatgirlis]

Windows 7, Internet Explorer (the latest update), and todays Flash Player.

I got an error message from a game a few days ago saying that I needed to upgrade my Flash Player, so I did. I still couldn't play the game. I've done this several times over the last few days, and today uninstalled every Adobe product from my computer to start over by downloading the new Flash. It's still telling me that I have to upgrade.

I appreciate your help as I've never experienced this before.

[chris.campbell · Accepted solution]

Let's start by making sure that the "shockwave flash" addon is enabled properly in IE.  Please try the steps outlined in these two FAQs:

• Enabling Flash Player in Internet Explorer  
• ActiveX Filtering in Internet Explorer

[thatgirlis]

Thank you. It was the Activex filtering.  I'll save this email in case I need to refer to it again.

Your help has been greatly appreciated!