"Installation succeeded", but still won't play

[horse509]

I installed the newest version of flash player 10.3 on my mac os x 10.5.8 and it says "installation succeeded", but when I try to play my fb game I still get the update notice and I can't open the game. How do I fix this?

[chris.campbell]

If you are using Safari, can you please verify that "enable plug-ins" is checked in the Security tab of Safari's preferences dialog?  If so, please go to Safari's help menu and select "installed plugins".  Copy and paste the contents of the page that is displayed into a forum reply.

Thanks,

Chris

[horse509]

Adobe Acrobat NPAPI Plug-in, Version 10.1.6

Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.6 — from file “AdobePDFViewerNPAPI.plugin”.

MIME Type    Description    Extensions

application/vnd.adobe.xfd+xml    FormFlow99 Data File    xfd

application/vnd.adobe.pdf    Acrobat Portable Document Format (Interim)    pdf

application/vnd.fdf    Acrobat Forms Data Format    fdf

application/vnd.adobe.x-mars    Acrobat XML Portable Document Format (Interim)    mars

application/pdf    Acrobat Portable Document Format    pdf

application/vnd.adobe.pdfxml    Acrobat XML Portable Document Format    pdfxml

application/vnd.adobe.xdp+xml    XML Data Package    xdp

application/vnd.adobe.xfdf    Acrobat Forms Data Format in XML    xfdf

Adobe Acrobat Plug-in, Version 10.1.6

Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.6 — from file “AdobePDFViewer.plugin”.

MIME Type    Description    Extensions

application/vnd.adobe.xfd+xml    FormFlow99 Data File    xfd

application/vnd.adobe.pdf    Acrobat Portable Document Format (Interim)    pdf

application/vnd.fdf    Acrobat Forms Data Format    fdf

application/vnd.adobe.x-mars    Acrobat XML Portable Document Format (Interim)    mars

application/pdf    Acrobat Portable Document Format    pdf

application/vnd.adobe.pdfxml    Acrobat XML Portable Document Format    pdfxml

application/vnd.adobe.xdp+xml    XML Data Package    xdp

application/vnd.adobe.xfdf    Acrobat Forms Data Format in XML    xfdf

[chris.campbell]

I'm not seeing "Shockwave Flash" in that list.  Can you confirm that it's not on the help page?  I'd also recommend taking a look at your /Library/Internet Plug-ins/ folder to see if there are any files in there with "flash" in the name.

[horse509]

Oops sorry. It's there. Here's what i see:

Shockwave Flash

Shockwave Flash 10.3 r183 — from file “Flash Player.plugin”.

MIME Type    Description    Extensions

application/futuresplash    FutureSplash Player    spl

application/x-shockwave-flash    Shockwave Flash    swf

[chris.campbell]

Ok, thanks.  And if you go to this page: Flash Player Version do you see the animation displayed?  If so, I suspect that the FB game you are trying to use needs a more recent version of Flash Player.  Unfortunately, 10.3 is the latest release for OS X 10.5.x.  Has this game ever worked for you?

[horse509]

Yes I can see the animation. I've been playing the game, myVegas, for a while now, but only today it decided to make me upgrade my flash player. So there's nothing I can do about this? 

[chris.campbell]

You could try clearing your browser cache, possibly resetting Flash Player's settings.

How do I clear my Flash Player cache and settings?

[horse509]

Ok, that didn't work, so I'm just stuck. Thanks for your help though!

[chris.campbell]

You could try going back to a previous version of Flash Player.  See this FAQ for details:

How do I revert to a previous version of Flash Player?