Copy link to clipboard
Copied
Needed to update our flash player for safari Mac OS 10.5. Installed the new one, uninstalled the old one, and tried everything on adobe help but it is still not running. Any suggestions?
Copy link to clipboard
Copied
Could you please give us some more information?
Were you able to download the file from Adobe site?
When you double-click the downloaded file, what happens?
Thanks,
Sunil
Copy link to clipboard
Copied
Yes I was able to download the file from adobe. I double clicked the file and installed it. When I tried use it however, it did not work so I tried to download again but the pop said the new version is already installed. It just is not working. Your help is greatly appreciated!
Copy link to clipboard
Copied
I think you have not enabled Flash Player in the browser.
Could you please see the last question on Mac section in this link. http://helpx.adobe.com/flash-player/kb/flash-player-faq.html#main-pars_text_1
It has infornmation on how to enable Flash Player.
Thanks,
Sunil