Error message with domain site: Cannot seem to delete a domain name completely

[jmilhorat]

Hi All,

I followed all the steps to delete < www.onlyrealgamemovie.com > on Bc -- including re-direct so I could use GoDaddy for DNS.

< www.onlyrealgamemovie.com > is registered with GoDaddy and it is pointing at the Muse site on BC <http://theonlyrealgameawayhome.businesscatalyst.com/ >

My problem is adding <www.onlyrealgamemovie.com > back on BC -- I keep getting and error message:

"cannot add domain because this domain already exisits. Please delete the domain."

I DID delete it so I do not know what to do!

HELP!!! The 5 producers are getting very anxious about the site not being up yet!!!

[Sanjit_Das]

Hi

This error comes when all the associated records are not deleted.

I can see that MX record is still there for the domain that your are trying to add, please delete all associated records and then try to add the domain again.

Thanks,

Sanjit

[jmilhorat]

Oh, Thank you!

I figured there was something "left over."

How to I access the MX record? I tried every tab & cannot find it

[jmilhorat]

Under MX record it says " You have not added any mail exchanger (MX) records"

but I do have my email address in the Admin user.

should I delete that?

[jmilhorat]

Under MX record it says " You have not added any mail exchanger (MX)

records"

Jill

[Sanjit_Das]

Hey Jill

Yes, I checked there is no other record for the same domain , would need to investigate this.

I see that you have contacted support for the same issue, will reply you on the case itself with a solution.

Thanks,

Sanjit

[jmilhorat]

Thank you, support chat was unable to figure out the problem.

I sent them what you said but they could not figure it out, either!!!

My only thought is that this morning I set up the GoDaddy domain with

the settings for BC being the DNS server going by the instructions on <

http://forums.adobe.com/docs/DOC-1741 > for:

ns1.worldsecuresystems.com (192.150.2.143) - primary DNS server

ns2.worldsecuresystems.com (192.150.8.143) - secondary DNS server

ns3.worldsecuresystems.com (202.176.14.140)

It is still that way on GoDaddy. Perhaps I should change the settings on

GoDaddy to as it is denoting BC for the DNS & I want the reverse?

Jill

[jmilhorat]

Thank you!

I'll try to get you a free ticket to see the film if you wish.

It is International Film Festival Season now & they are sweeping up

awards so the pressure is rather heavy on me as the web site is the main

source of info for all.

Thanks again for all of you kindness, time & patience,

Jill

[Sanjit_Das]

I have replied you on the case, also i can see that you have added the domain as external.

Follow the steps that i have mentioned in my response.

Thanks for the offer

Sanjit

[PierreJamesM]

Sanjit_Das,

Why don't you post the steps on here? I had the exact same problem and I want to know the steps!!! That the point of these public blogs!

[Sanjit_Das]

Hi

If you are facing the same issue then best is to contact support directly as the steps which are done to resolve the issue are done from support's end.(backend)

Please let me know the domain you are trying to add and I will have a look , also if you have already submitted a case for the same , provide me the case number.

Sanjit