Another one that can't install Flash

[jslay1]

I have W7 with IE9. I tried to install flash but it fails, even when IE is closed. I checked the background processes to make sure there were none running and it still says to close IE. I have also looked in the Add-ons and unchecked Active X filtering under Tools/Safety. I tried loading it thru the MSI but get the same results. I found a couple of articles that talked about a couple of MS updates, but none of those were loaded on my machine. I was able to load it using Firefox with no problem. Any thoughts would be appreciated.

Thanks

[VikramGaur]

Hello,

Welcome to Adobe Forums.

You can download offline installer for Adobe Flash Player : http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

Thanks,

Vikram

[jslay1]

Vikram,

Thanks for the help, but that didn't work either. I got the following error message, "Flash Player could not be installed because an existing version may still be in use. Please close all applications using Flash Player and try again."

I didn't have IE open and I checked my processes and IE was not running in the background. The only app that was open was Word.

Thanks,

Jim

[VikramGaur]

Hello,

Restart your computer and then try to install.

If needs use Flash Player uninstaller (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) and install a fresh copy

Thanks,

Vikram

[jslay1]

Vikram,

I went ahead and did an uninstall, then rebooted and installed from my desktop and it worked this time. I think I have a problem with W7, because it will not do any MS updates. I think whatever that problem is, is what might have been preventing it from loading from the web.

Thanks for your help.

Jim

[VikramGaur]

Great, please mark this post as correct or answered

Thanks,

Vikram