1 Reply Latest reply: May 29, 2014 5:40 PM by hgbsn RSS

    Since 04 April BC has stopped reporting analytics for my site 0 reports:

    hgbsn Community Member
    hgbsn Apr 7, 2013 4:55 AM

      Since 04 April BC has stopped reporting analytics for my site 0 reports: My site url is http://www.hgcodedwelding.com  I have sent a report ticket to Adobe but I have not had a response. Is there anyone out there that has some suggestions or can help me to fix this? Perhaps there is someone with a bit more knowledge about this and can help? Thanks, Hugh.

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        • 1. Re: Since 04 April BC has stopped reporting analytics for my site 0 reports:
          hgbsn Community Member
          hgbsn May 29, 2014 5:40 PM (in response to hgbsn)

          Update! I have received a reply from Matt at Adobe and they confirm that there is a problem with the European database. the message was....

           

                        ''Matt (Adobe Business Catalyst Support)          

                        Apr 08 10:00 (EEST)          

              Thank you for contacting us.

          I can confirm that we are currently experiencing an issue with our analytics engine on the European Union database – as you have pointed out, site visitors and page visits have not been recorded since the 5th of April. Therefore, I have escalated this issue to the engineering team and they are currently looking into addressing this issue and how this may have occurred in order to prevent future occurrences.

          As soon as I receive a response from the engineering team, I will let you know as soon as possible. I apologize for any inconvenience that may have been caused.

              Regards,
            Matt.  "

          Hope that this helps anyone that also has this problem?

          Regards Hugh.