1 Reply Latest reply: Apr 8, 2013 10:35 PM by Zak Williamson (Adobe) RSS

    Muse Updates Not Loading

    kenackr Community Member

      I'm currently running Muse 4.0 build 557, on my Mac Pro 4,1 with OSX 10.6.8 (Snow Leopard). Everytime I invoke Muse from the App folder, I get a Muse splash screen and then a popup screen saying there is an update. When I try to install the update, the progress bar on the popup screen goes along without any hiccups to the end.

       

      About half way in that progress an icon appears which is, I believe, a disk image for the update installer. The big popup screen disappears and it looks like the only thing to do is double click installer image icon. Doing that pops up another window with the update installer app inside it. Double clicking that installer app to either gray if you double click or blue if you single click.

       

      Nothing else happens. It apparently never starts and just sits there. 2 icons also have snuck into the dock, one of which is an air thingy and the other is a Muse thingy. Clicking on those produce the same results = NOTHING.

       

      On the advice of Zak I downloaded & installed a newer air installer that was supposed to fix a bug in the older one, but there was no joy after that either.

       

      Does anyone out there have any clue as to what may be preventing the update installer from working?

       

      Why doesn't Adobe roll it into an update for Muse that the Adobe App Manager can handle like was done not too long ago?

       

      I'm not enjoying any of this. This program was obviously not well beta tested and seems to be vapor-ware that was rushed to market before it was ready.

       

      Ken

        • 1. Re: Muse Updates Not Loading
          Zak Williamson (Adobe) Employee Hosts

          For those coming to this thread, the discussion started and continued here <http://forums.adobe.com/message/5217999#5217999>.

           

          At this point the short version is I expect the AIR Application Installer is running "correctly" but in doing so is taking the time to scan the 4 terabytes of drives that are mounted looking for older versions of the application and that's taking a very long time.

           

          I have an e-mail out within Adobe to learn more about the reasons behind the completeness of this scan and to learn whether/how we might be able to disable it or otherwise reduce the impact for future updates of Muse. For now the only workarounds are to either wait it out or temporarily unmount all but the necessary drives prior to running the installer/update in order to reduce the number of files scanned as part of the install/update process.