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im trying to download the trial version of captivate on my mac, the akamai netsession interface is now on my desktop, i go through installation, it makes that happy sound and says the installation was successful, but nothing actually happens, no new folders or documents, or applications, seems like sort of a dead end.
To investigate i clickedon Akamai in "other" of my system preferences is tells me the status is "forbidden" but I am the administrator and i have never used this free trial before, so why am I "forbidden?"
Here's part of the diagnostic if that helps:
This file was created on 2013-04-09 7:54:12 PM when a user initiated the "Generate Report" action in the Akamai NetSession Interface Control Panel or System Preferences. This is a report on the results of diagnostics tests concerning proper installation, connectivity, download and streaming capability.
This data is intended to be used by support and technical representatives as an aid in diagnosing problems using NetSession on this computer. Users seeking help with NetSession problems may be asked by those representatives to click the "Generate Report" button to create a current report.
####################################################
OS version: OS X 10.8.3
Interface Status Test
Status: PASSED
Interface Port Test
Status: PASSED
Interface Connection Test
Status: PASSED
Basic HTTP Download Test
Status: PASSED
Basic HTTPS Download Test
Status: PASSED
Basic Auth Download Test
Status: PASSED
Cookie Auth Download Test
Status: PASSED
Query Auth Download Test
Status: PASSED
####################################################
CLIENT ATTRIBUTES
GUID: c973268d67665313deb5375e87e5121e
Executable Version: 1.8.9
Running Executable: netsession_mac
Configuration Version: mac_4a26ad2_1.8.9-RC5
Is Online: Yes
Is Client Upload Enabled: No
Download Speed: 169984 bytes/sec
####################################################
PROXY EXCEPTIONS
*.local
169.254/16
####################################################
CLIENT CONNECTIVITY
CN Address: 195.59.54.84
External IP Address: 37.208.135.46
Mega Address: c973268d67665313deb5375e87e5121e(lan:udp:192.168.100.6:59331;rstrstatic:udp:37.208.135.46:59331)
NAT safe mapping period: 128 second(s)
Firewall Active: yes
####################################################
/Users/raimey/Applications/Akamai/euc_state.json
{
"updates":
{
"cookieJar":
{}
}
}{
"updates":
{
"supportresources":
{}
}
}{
"updates":
{
"downloadrequests":
{
"235052820":
{
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{
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{
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"checkcontentmd5":false,
"usecontentdisposition":false,
"resumefilename":"Adobe_Captivate_6_English_Mac",
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"resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=235052820&lang...",
"cookiestring":"MM_TRIALS=12345",
"resetdownload":false,
"sequential":false,
"originonly":true
}
},
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},
"588607797":
{
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{
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"resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=588607797&lang...",
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}
},
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},
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}
},
"urlsetid":"204237093"
},
"517068062":
{
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{
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{
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}
},
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}
}
}
}{
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Wrong forum I am afraid. Try the Captivate forum at http://forums.adobe.com/community/adobe_captivate