trouble with captivate trial download for mac

Report · Apr 09, 2013

im trying to download the trial version of captivate on my mac, the akamai netsession interface is now on my desktop, i go through installation, it makes that happy sound and says the installation was successful, but nothing actually happens, no new folders or documents, or applications, seems like sort of a dead end.

To investigate i clickedon Akamai in "other" of my system preferences is tells me the status is "forbidden" but I am the administrator and i have never used this free trial before, so why am I "forbidden?"

Here's part of the diagnostic if that helps:

This file was created on 2013-04-09 7:54:12 PM when a user initiated the "Generate Report" action in the Akamai NetSession Interface Control Panel or System Preferences. This is a report on the results of diagnostics tests concerning proper installation, connectivity, download and streaming capability.

This data is intended to be used by support and technical representatives as an aid in diagnosing problems using NetSession on this computer. Users seeking help with NetSession problems may be asked by those representatives to click the "Generate Report" button to create a current report.

####################################################

OS version: OS X 10.8.3

Interface Status Test

Status: PASSED

Interface Port Test

Status: PASSED

Interface Connection Test

Status: PASSED

Basic HTTP Download Test

Status: PASSED

Basic HTTPS Download Test

Status: PASSED

Basic Auth Download Test

Status: PASSED

Cookie Auth Download Test

Status: PASSED

Query Auth Download Test

Status: PASSED

####################################################

CLIENT ATTRIBUTES

GUID: c973268d67665313deb5375e87e5121e

Executable Version: 1.8.9

Running Executable: netsession_mac

Configuration Version: mac_4a26ad2_1.8.9-RC5

Is Online: Yes

Is Client Upload Enabled: No

Download Speed: 169984 bytes/sec

####################################################

PROXY EXCEPTIONS

*.local

169.254/16

####################################################

CLIENT CONNECTIVITY

CN Address: 195.59.54.84

External IP Address: 37.208.135.46

Mega Address: c973268d67665313deb5375e87e5121e(lan:udp:192.168.100.6:59331;rstrstatic:udp:37.208.135.46:59331)

NAT safe mapping period: 128 second(s)

Firewall Active: yes

####################################################

/Users/raimey/Applications/Akamai/euc_state.json

{

"updates":

{

"cookieJar":

{}

}

}{

"updates":

{

"supportresources":

{}

}

}{

"updates":

{

"downloadrequests":

{

"235052820":

{

"urls":

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":

{

"peerboost":false,

"wait":true,

"checkcontentmd5":false,

"usecontentdisposition":false,

"resumefilename":"Adobe_Captivate_6_English_Mac",

"urlSetId":235052820,

"autopause":30,

"resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=235052820&lang...",

"cookiestring":"MM_TRIALS=12345",

"resetdownload":false,

"sequential":false,

"originonly":true

}

},

"urlsetid":"235052820"

},

"588607797":

{

"urls":

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":

{

"peerboost":false,

"wait":true,

"checkcontentmd5":false,

"usecontentdisposition":false,

"resumefilename":"Adobe_Captivate_6_English_Mac",

"urlSetId":588607797,

"autopause":30,

"resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=588607797&lang...",

"cookiestring":"MM_TRIALS=12345",

"resetdownload":false,

"sequential":false,

"originonly":true

}

},

"urlsetid":"588607797"

},

"204237093":

{

"urls":

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":

{

"peerboost":false,

"wait":true,

"checkcontentmd5":false,

"usecontentdisposition":false,

"resumefilename":"Adobe_Captivate_6_English_Mac",

"urlSetId":204237093,

"autopause":30,

"resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=204237093&lang...",

"cookiestring":"MM_TRIALS=12345",

"resetdownload":false,

"sequential":false,

"originonly":true

}

},

"urlsetid":"204237093"

},

"517068062":

{

"urls":

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":

{

"peerboost":false,

"wait":true,

"checkcontentmd5":false,

"usecontentdisposition":false,

"resumefilename":"Adobe_Captivate_6_English_Mac",

"urlSetId":517068062,

"autopause":30,

"resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=517068062&lang...",

"cookiestring":"MM_TRIALS=12345",

"resetdownload":false,

"sequential":false,

"originonly":true

}

},

"urlsetid":"517068062"

}

}{

"updates":

{

"files":

{

"0:http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin":

{

"prevNumHashFailures":0,

"prevFailedBytes":0,

"uniquerecv":1048576,

"totalRecvWithOverhead":1295174,

"localurl":"http://127.0.0.1:9421/api?function=serveFile&cid=0&url=http%3a%2f%2fclient.akamai.com%2fmisc%2fdev%2...",

"contenttype":"application/octet-stream",

"totalrecv":1274400,

"searchBlackout":true,

"suberror":0,

"url":"http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",

"verifiedBytes":1048576,

"authToken":"B9AEABE14811798F125A9ACF6C7E10FF",

"servableProgress":1048576,

"appName":"Akamai",

"prevPeerRecv":855040,

"lastMTime":1365526501,

"enableOpenFile":true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",

"failedBytes":0,

"startTime":1365526494,

"hashBlockSize":1048576,

"completeMTime":1365526501,

"sentSRStartMsg":true,

"cid":0,

"progress":1048576,

"integrityVersion":"99844054d939b97221563594cdae8df21b946afd",

"validPath":true,

"gotSettings":true,

"enableEndgamev2":false,

"size":1048576,

"name":"rand-1MB.bin",

"prevVerifiedBytes":1048576,

"integrityHashAlgorithm":"SHA1",

"prevHashlessBytes":0,

"firstByteCount":0,

"peerForSpeed":false,

"error":0,

"prevTotalRecv":1274400,

"cacheTimestamp":1365526501,

"newDownloadMechanism":true,

"downloadingTime":6967964,

"enableEndgameForHttp":true,

"sequential":false,

"delayHttp":0,

"lastByteCount":0,

"integritySignature":"5 1 AES-128-CBC QMT5zfX0p2QbO/ZZZ9mbZZ54ILrG7S7ndRVkvHBChRBVPskdRLqSS9MpeVzGIvLy6OSf+sMl0bKFn5uL9IJ8qRa/fuc6+D8jYZwRt5R2M6e64rifdF5iw0KWVMDZs1bBRHQAaF+Q7EXdd7pv5TE2jg1Q+Tv/1l/oP2NCN6/pb53XXz2j36olQctXrZAXGb6156wyZ8R433g1T68IZB5N8g==",

"timeTaken":6967750,

"originurl":"http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",

"initiated":true,

"srid":"TK6I98P93P",

"owner":"raimey",

"ghosts":

[

"23.62.100.140",

"23.62.100.157"

],

"targetSpeed":2147483647,

"sentSrDlComplete":true,

"peerrecv":855040,

"hashlessBytes":0,

"numHttpRequests":3,

"status":"COMPLETE",

"transId":670703907,

"originOnly":false,

"queryAuth":"token=12345"

},

"0:http://client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bin":

{

"prevNumHashFailures":0,

"prevFailedBytes":0,

"peerrecv":1026048,

"sentSrDlComplete":true,

"uniquerecv":1048576,

"totalRecvWithOverhead":1470783,

"contenttype":"application/octet-stream",

"totalrecv":1443432,

"url":"http://client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bin",

"verifiedBytes":1048576,

"authToken":"DC6D7D58BEF29BD8C0E73992E56AA7B7",

"suberror":0,

"prevPeerRecv":1026048,

"servableProgress":1048576,

"appName":"Akamai",

"lastMTime":1365526493,

"searchBlackout":true,

"failedBytes":0,

"enableOpenFile":true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bin",

"startTime":1365526485,

"hashBlockSize":1048576,

"completeMTime":1365526493,

"sentSRStartMsg":true,

"cid":0,

"progress":1048576,

"integrityVersion":"f153a7f77da3f94a01107ed9347db49462159aa4",

"validPath":true,

"enableEndgamev2":false,

"size":1048576,

"name":"rand-1MB.bin",

"prevVerifiedBytes":1048576,

"integrityHashAlgorithm":"SHA1",

"prevHashlessBytes":0,

"firstByteCount":0,

"peerForSpeed":false,

"error":0,

"prevTotalRecv":1443432,

"cacheTimestamp":1365526493,

"newDownloadMechanism":true,

"downloadingTime":7857861,

"enableEndgameForHttp":true,

"sequential":false,

"delayHttp":0,

"lastByteCount":0,

"integritySignature":"5 1 AES-128-CBC lUokOCmjinsvqP/A2btT51DeR8WDRTVygyqJuCNw48eKyOTItGVoMQw4124fNTdRhlbeM/TrsgbSladWuuUv95HxNTyLR5x6mo017K3xZZc7qXo73K8j62ObBkfLwYA6zeO//DK2tb8BeXOYZajEnKmKD5lt0ssPFmI2h5sgFBW6GCcbRt+JmiU3xKH/WZK4",

"timeTaken":7857635,

"originurl":"http://client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bin",

"initiated":true,

"srid":"E4MHYQJH9K",

"localurl":"http://127.0.0.1:9421/api?function=serveFile&cid=0&url=http%3a%2f%2fclient.akamai.com%2fmisc%2fdev%2...",

"owner":"raimey",

"ghosts":

[

"23.62.100.140"

],

"hashlessBytes":0,

"numHttpRequests":3,

"status":"COMPLETE",

"transId":375175424,

"targetSpeed":2147483647,

"gotSettings":true,

"originOnly":false

},

"0:http://client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin":

{

"prevNumHashFailures":0,

"prevFailedBytes":0,

"uniquerecv":1048576,

"totalRecvWithOverhead":1542325,

"contenttype":"application/octet-stream",

"totalrecv":1490944,

"searchBlackout":true,

"suberror":0,

"timeTaken":10992325,

"servableProgress":1048576,

"appName":"Akamai",

"prevPeerRecv":1200128,

"lastMTime":1365526485,

"enableOpenFile":true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin",

"failedBytes":0,

"startTime":1365526474,

"hashBlockSize":1048576,

"completeMTime":1365526485,

"verifiedBytes":1048576,

"url":"http://client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin",

"authToken":"3D7D434F6AD8AE7E138F1F89E486A025",

"transId":428527127,

"sentSRStartMsg":true,

"cid":0,

"basicAuth":"bmV0c2Vzc2lvbjpwYXNzd29yZA==",

"progress":1048576,

"integrityVersion":"42d107726acd0bf5fce2d39a42d9474f75e44af8",

"validPath":true,

"gotSettings":true,

"enableEndgamev2":false,

"size":1048576,

"name":"rand-1MB.bin",

"prevVerifiedBytes":1048576,

"integrityHashAlgorithm":"SHA1",

"prevHashlessBytes":0,

"firstByteCount":0,

"peerForSpeed":false,

"error":0,

"prevTotalRecv":1490944,

"cacheTimestamp":1365526485,

"newDownloadMechanism":true,

"downloadingTime":10992557,

"enableEndgameForHttp":true,

"sequential":false,

"delayHttp":0,

"lastByteCount":0,

"integritySignature":"5 1 AES-128-CBC sbNAgPQMgMSmzSjlYM91y9IdbCUMlF5de+s5X4pVTq8SojyiBxxwlYyjuAIXTQqlKyPF5f1b1O2Xo0/CpiuIqNOtPiWovaQo44vYGL+HwJW04NA+ptquOxZGtb9l07pqOerMz/6ctsoH3tETpr9vbWd1jQWeriMGr6qA36YT3US0WbRm6N5lXqddPvh+EB4f",

"originurl":"http://client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin",

"initiated":true,

"srid":"F64QE31GWY",

"localurl":"http://127.0.0.1:9421/api?function=serveFile&cid=0&url=http%3a%2f%2fclient.akamai.com%2fmisc%2fdev%2...",

"owner":"raimey",

"ghosts":

[

"23.62.100.140"

],

"targetSpeed":2147483647,

"sentSrDlComplete":true,

"peerrecv":1200128,

"hashlessBytes":0,

"numHttpRequests":35,

"status":"COMPLETE",

"originOnly":false

},

"0:https://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin":

{

"size":1048576,

"prevNumHashFailures":0,

"prevFailedBytes":0,

"peerrecv":1347584,

"sentSrDlComplete":true,

"searchBlackout":true,

"uniquerecv":1048576,

"totalRecvWithOverhead":1589290,

"suberror":0,

"servableProgress":1048576,

"appName":"Akamai",

"prevPeerRecv":1347584,

"lastMTime":1365526473,

"failedBytes":0,

"enableOpenFile":true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB(2).bin",

"startTime":1365526463,

"hashBlockSize":1048576,

"completeMTime":1365526473,

"sentSRStartMsg":true,

"cid":0,

"progress":1048576,

"integrityVersion":"9a5fa59976efbff28e6a78e1870a6c935a0f3fb1",

"validPath":true,

"enableEndgamev2":false,

"name":"rand-1MB.bin",

"prevVerifiedBytes":1048576,

"integrityHashAlgorithm":"SHA1",

"prevHashlessBytes":0,

"firstByteCount":0,

"peerForSpeed":false,

"error":0,

"prevTotalRecv":1523712,

"cacheTimestamp":1365526473,

"newDownloadMechanism":true,

"downloadingTime":10291676,

"enableEndgameForHttp":true,

"sequential":false,

"delayHttp":0,

"lastByteCount":0,

"integritySignature":"5 1 AES-128-CBC U8cfAdOvX53FzyuBPpCiKq8kjUIydTvcGzZ1LOzydcFFIiw+boatA4YC/96vDtJ0dx1GvBulTMbNvvfQ21aUsGqNVOVxc8yL2Rtc7OMS5bLuEteTcWW7/74gGA9yl/vS5l0N/DH4OWTy9WGHhpnPcwGdMogykA0utctdgqT0D5JRbZa9bmgbjwRIdpwmMZ7I",

"timeTaken":10291474,

"originurl":"https://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

"initiated":true,

"srid":"MU8L50IER9",

"owner":"raimey",

"ghosts":

[

"23.62.100.161"

],

"url":"https://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

"verifiedBytes":1048576,

"localurl":"http://127.0.0.1:9421/api?function=serveFile&cid=0&url=https%3a%2f%2fclient.akamai.com%2fmisc%2fdev%...",

"hashlessBytes":0,

"numHttpRequests":39,

"status":"COMPLETE",

"transId":664434707,

"targetSpeed":2147483647,

"gotSettings":true,

"contenttype":"application/octet-stream",

"totalrecv":1523712,

"originOnly":false

},

"0:http://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin":

{

"size":1048576,

"prevNumHashFailures":0,

"prevFailedBytes":0,

"peerrecv":1302528,

"sentSrDlComplete":true,

"searchBlackout":true,

"uniquerecv":1048576,

"totalRecvWithOverhead":1662962,

"suberror":0,

"servableProgress":1048576,

"appName":"Akamai",

"prevPeerRecv":1302528,

"lastMTime":1365526462,

"failedBytes":0,

"enableOpenFile":true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

"startTime":1365526453,

"hashBlockSize":1048576,

"completeMTime":1365526462,

"sentSRStartMsg":true,

"cid":0,

"progress":1048576,

"integrityVersion":"83c3ba74f4a95ccf51ea79f58772864545fa422f",

"validPath":true,

"enableEndgamev2":false,

"name":"rand-1MB.bin",

"prevVerifiedBytes":1048576,

"integrityHashAlgorithm":"SHA1",

"prevHashlessBytes":0,

"firstByteCount":0,

"peerForSpeed":false,

"error":0,

"prevTotalRecv":1613376,

"cacheTimestamp":1365526462,

"newDownloadMechanism":true,

"downloadingTime":8823971,

"enableEndgameForHttp":true,

"sequential":false,

"delayHttp":0,

"lastByteCount":0,

"integritySignature":"5 1 AES-128-CBC WsgpexCsLpfELz6IWq01BfkUi8nlTwtoRFE6OqKpAy4Mge8s2wHd1UQOOnalNeumM6792HSDdvrn/+S8ec0W185JCmt7yD96UhChyBRTrEBxC0GwjF1Cq4iQddxVNfQo1ejX1uK8+DaO7M+3XBdbXh5mongpMaxwuSsAqzaaYZus5HBqa7vueiPEjHuMa3XC",

"timeTaken":8823672,

"originurl":"http://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

"initiated":true,

"srid":"GVJT7T6P27",

"owner":"raimey",

"ghosts":

[

"23.62.100.140",

"23.62.100.157"

],

"url":"http://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

"verifiedBytes":1048576,

"localurl":"http://127.0.0.1:9421/api?function=serveFile&cid=0&url=http%3a%2f%2fclient.akamai.com%2fmisc%2fdev%2...",

"hashlessBytes":0,

"numHttpRequests":3,

"status":"COMPLETE",

"transId":269722074,

"targetSpeed":2147483647,

"gotSettings":true,

"contenttype":"application/octet-stream",

"totalrecv":1613376,

"originOnly":false

},

"0:http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":

{

"searchBlackout":true,

"startTime":1365523437,

"prevNumHashFailures":0,

"totalRecvWithOverhead":13368644,

"uniquerecv":13081600,

"prevFailedBytes":0,

"timeTaken":76991836,

"size":2066340737,

"hashBlockSize":2097152,

"verifiedBitmask":"+AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA==",

"failedBytes":0,

"enableEndgamev2":false,

"enableOpenFile":true,

"path":"/Users/raimey/Downloads/Captivate_6_LS12.dmg.part",

"gotSettings":true,

"numHttpRequests":440,

"hashlessBytes":0,

"status":"FORBIDDEN",

"sentSRStartMsg":false,

"cid":0,

"progress":12163072,

"integrityVersion":"df91c70c95e3868d46d12c3536d67e31efbada14",

"validPath":true,

"initiated":true,

"srid":"G326U1OY8Y",

"urlSetIds":

Report · Apr 09, 2013

Wrong forum I am afraid. Try the Captivate forum at http://forums.adobe.com/community/adobe_captivate

Adobe Community

trouble with captivate trial download for mac