RoboHelp 10 trial version installation gets to 65% and stops

[Guest]

I have been trying to install Robohelp 10 trial version on my Win7 Dell Laptop for about 4 hours now and it always stops at about the 65% complete mark (Currently Installing AdobeHelp).  I have tried at least 4 times and it stops in the same place every time.

(1) I am running the program as Administrator

(2) My system is Win7 (64-bit)

Any suggestions on how to fix this?

Thanks in advance

[Rave]

Hi inasall,

This might be caused due to the interference of some program running at the background.

> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vis... )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.

Reboot and Install Robohelp and check.

[Guest · Accepted solution]

@Rave

Thanks for your post.  Although it didn't solve the problem completely, the links you provided were invaluable in coming up with a workable solution.  Here's what happened:

1. Followed the above instructions to the letter.

2. Retried installing RoboHelp 10 trial.

3. Same results; installation stopped at 65% (Currently Installing AdobeHelp)

4. Opened Task Manager: RoboHelp 10 install application status: Running

5. Clicked the Processes Tab and sorted processes on CPU usage

6. Observed that the process: Install AdobeHelp *32 used no CPU cycles for a long time (9 minutes).

7. Cancelled the Install AdobeHelp *32 process.

8. Installation proceeded to successful completion.

9. Started RoboHelp 10 program and it seems to be working; although, I haven't really done anything with it yet.

Thanks, again.