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Why can I not activate chat/text by clicking "Available?"

New Here ,
Apr 10, 2013 Apr 10, 2013

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I am not able to initiate Chat/Text by clicking "available." At&T and Yahoo believe it has something to do with mal-functioning flash drive. I reloaded lastest Adobe flash drive but problem persists. Any thoughts?? I use Windows XP 32 bit with Internet Explorer.

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LEGEND ,
Apr 10, 2013 Apr 10, 2013

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"Flash drive"?  You mean Flash Player?

Can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

What is your Flash Player version?

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New Here ,
Apr 11, 2013 Apr 11, 2013

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Yes, I did mean "flash player." I've installed the latest version after

uninstalling the previous version after Yahoo indicated that as the possible

cause..

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New Here ,
Apr 11, 2013 Apr 11, 2013

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The Flash Player version is 11.7.700.169.

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LEGEND ,
Apr 11, 2013 Apr 11, 2013

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Can you see the Flash animation at the link that I posted earlier?

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New Here ,
Apr 12, 2013 Apr 12, 2013

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Yes, I did see the Flash animation and it indicated that the player was up and

running.

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LEGEND ,
Apr 13, 2013 Apr 13, 2013

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Which means that Flash Player is installed and not malfunctioning.

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