authorization

[VERONIQUE_DESOER]

It is impossible to authorize my computer with my e-mail address and password; it says that there is an error in activation

[sjpt]

Sometimes ADE gets in a half-connected state.

Often the error message it gives in that case has nothing to do with the real error.

Deauthorise to remove any old (possibly confused) authorizations.  ctrl-shift-D (cmd-shift-D on Mac) when in Library view on ADE.

Restart ADE.

Try to authorize again.