Why can I not play videos when Adobe Flashplayer states that it is installed?

[tslippers44]

Why can I not play videos?  I downloaded Adobe Flashplayer and it will not let me play anything.  It states that it is installed.

[chris.campbell]

To help troubleshoot we'll need the following system information:

• Operating system
• Browser
• Flash Player version

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

• Windows
• Mac

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the user of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

• HTML5 video
• Non-HTML5 video

[tslippers44]

Thank you for the information. HDML5 video worked but not the nonHDML5

video. I have Windows 7 and use Internet Explorer (not sure what version,

maybe 9. I appreciate your help. I am computer illiterate.

[chris.campbell]

Thanks for the update.  When troubleshooting problems with Internet Explorer, we recommend you review the steps outlined in these two FAQs:

• Enabling Flash Player in Internet Explorer  
• ActiveX Filtering in Internet Explorer