Problems with reverting to an earlier version

Report · Apr 18, 2013

The update with Flash Player was causing problems, so I uninstalled Flash Player 11 and then installed Flash Player 10. But I now have Flash Player 10 Plugin and FlashPlayer 11 Active X on my computer. I am not sure how this happened, but is this OK or is this going to cause me more problems?

Have now just checked again in Control and it also says I now have Adobe 11 plug in. So I guess I am back to where I started.

I saw my original question but could not find out how to attach this question to it. Sorry.

[email address removed]

Report · Apr 19, 2013

So what exactly is your problem?

P.S. this is a public forum; please do not post your email address and other private data!

Report · Apr 19, 2013

My problem is that Firefox keeps freezing every now and then ever since I updated Adobe Flash. That was why I tried to get back to the old version.

Now i am totally confused as to why the Flash Player 10 plug in suddenly changed to Flash Player 11 plug in.

Sorry, I am old and get panicky when something goes wrong.

Report · Apr 19, 2013

Dear Pat,

Thank you for your help.

19-Apr-2013

01:12

in reply to Pat Willener

My problem

is that Firefox keeps freezing every now and then ever since I updated

Adobe Flash. That was why I tried to get back to the old version. Now i am totally confused as to why the Flash Player 10 plug in suddenly changed to Flash Player 11 plug in. Sorry, I am old and get panicky when something goes wrong.

Today it hasn't played up. I hope it will be all right.

If I post a question in future, do replies automatically come to my email address? That would be good, because I find it so hard to go back to the discissions pages and to find my original question, which is how I first got there just now. The rpely above is what I posted.

I am most appreciative of your help.

Should the problem occur again, how do I revert to 10.3 (I think that was what I found recommended somewhere in the Mozilla Firefox help. But when I had problems that was when I first went to Adobe discussions for the first time.

Regards and thanks,

Anthony Wood

[private data removed]

Report · Apr 19, 2013

This is a public forum; please do not post your email address (by sending the entire forum notification message with all its headers back to the forum).

Report · Apr 19, 2013

Dear Pat,

Thank you. I have received the exact same reply from Amreso.

I thank you both for your replies. If the problem occurs again, I shall follow your advice.

I just need to pluck up the courage. I get so nervous with the computer when it plays up.

Regards

Anthony

Date: Fri, 19 Apr 2013 02:11:29 -0700

From: forums_noreply@adobe.com

To: avwood@hotmail.com

Subject: Problems with reverting to an earlier version

Re: Problems with reverting to an earlier version

created by Pat Willener in Installing Flash Player - View the full discussion

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Report · Apr 19, 2013

Hi AnthonyWood,

Pleae uninstall all flash player version from your computer. Here is the link for proper uninstallation steps.

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

After uninstallation please visit this link to install the older version of flash player.

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#main_Archived_versions

Incase you still face any issue with it please contact Adobe support.

http://www.adobe.com/support/chat/ivrchat.html

Report · Apr 19, 2013

Thank you. If the problem occurs again, I shall follow this advice.

Regards,

Anthony