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I have made several attempts and have become extremely frustrated with the programmes stating unable to activate "On-Line", using the phone number and being diverted to the USA and then told not accepting activation by 'phone and giving internet addres so quickly could not get it.?
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You probably want to move this to the Photoshop forum rather than the Digital Editions one.
Meanwhile, you could try Live Chat and see if they are less unhelful: http://www.adobe.com/support/chat/ivrchat.html