Need Help! Between rock and hardplace with LR and Wacom Graphic Pen(s)
rgimages Jan 15, 2013 7:38 PMI am hoping that someone on this forum can offer me some suggestions on how to rectify a problem I am having with LR (version 4.2 or 4.3) under Windows 8 (64 bit). Essentially, when I go into LR the right-clcik on my Intuos 5 pen fails to do anything other than select an image. It will not bring up the contect menu. Ironically, the pen functions fine on the desktop and every app I have loaded, including CS6. This started when I migrated from Win 7 to Win 8 after rebuilding my computer. If I put my Win 7 drive back into the same system that runs Win 8 and I go back into LR (4.3) the pen functions flawlessly. Additionally, when I am in Win 8 the right button on my Logitech mouse works just fine, but not the pen. Also, if I go into the Wacom utility and set the mode from "Pen" to "Mouse" then the right-click functionality of the pen returns. All discussions with Wacom Tech Support have run into a brick wall. Since they cannot reproduce the problem they are asserting this is an Adobe LR specific issue, especially since both the tablet and Pen function fine in everything, even in Photoshop, but just not in LR. I spoke with Adobe Tech Support and they say it is a Wacom issue and I need to get them to resolve the problem. So if anyone had seen this behavior before and has any suggestions I would greatly appreciate any feedback. Here are the things I have tried:
1) change the settings in "Pen and Touch"
2) changed he settings in the Wacom tablet settings panel
3) uninstalled and reinstalled the tablet
4) update the tablet driver
5) Replaced the pen
6) replaced the tablet
7) disabled everything in the start menu and performed a clean boot
8) deleted the LR prefences files and started LR as Admin
9) Uninstalled 4.3 and digressed to 4.2
10) Uninstalled 4.2, deleted all LR files in C:\Users\[username\roaming\adobe\lightrooom, and then reinstalled LR 4.3
11) Booted into Safemode
12) removed the Logitech mouse
13) disabled items in services
14) checked for viruses and malware
Also, I have followed everything to the letter in terms of recommendations from Adobe and LR but nothing seems to bring back the right-click functionality with my Wacom Pen in the Pen Mode while in LR, regardless of the version. I need help!

