Error when updating Robohelp 10.0.1

[Guest]

Got thise message, when I tried to update.  Abobe RoboHelp 10.0.1 Update Instllatation failed.  Error Code U44M1P7.   What do I do now?

Have Windows XP with Abode Technical Communation Suite 4.0.

[johndaigle]

Hi, cocomick

I am getting this error as well. I am checking with Adobe and will let you know what I find out.

Thanks

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

[CraigCC]

John,

Any update on this issue from Adobe. I have same error Windows 7 64Bit - Robohelp 10.

thanks

Craig

[mdsameer87]

HI Craig,

Please restart your machine and re-run the patch.

If problem still persists then send us the following log file

1) Goto <%appdata%>\local\Adobe\AAMUpdater\1.0 and send us "aamu.log" and "aamul.log"

2) Goto <root-drive>:\Common Files\Adobe\Installers\  AdobeRoboHelp 10.0.1 (time stamp).gz

Zip above files and send it to msameer@adobe.com

Thanks and Regards,

Mohd Sameer

RH Team

[CraigCC]

Thanks Mohd

I'm still getting issues will send you the log files privately.

Regards

Craig

[Maskahl]

I am having the same problem.

[Peter Grainge]

The instructions as to what to do are above. I'm not clear on what you expect the forum to be able to do.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Maskahl]

I have followed the instructions, and the problem persists. I am having to re-install Robohelp 10 in the hope that this will allow me to apply the update in the hope that this will fix the problem (Search function does not work in generated output)  I was originally having.

I posted to let the community know that I am having the same problem, and that it was not just a one-off problem for a single individual.

[Peter Grainge]

There are already three people who had the problem.

1. Same operating system?
2. Did you apply the patch from the Help menu? If you did,do you have admin rights on the PC?
3. Have you tried applying the patch from Adobe's download page? Adobe - Support : RoboHelp Support Center : Service Releases
4. If the above fail, did you email Adobe as above?

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[moszapy1]

Hi,

Did you try to re-run the patch ? Please restart your machines once and try to re-run the patch. Make sure before running patch RH10 is closed.