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Can someone help me troubleshoot Flash install on my iMac and Macbook please?

New Here ,
Apr 29, 2013 Apr 29, 2013

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OS 10.7.5

Safari

On both machines the installer runs, begins downloading the update, sits on 7% for about 30s then jumps straight to 47% and aborts the download with the message 'download timeout'.

It is exactly the same every time. I have tried uninstalling the previous version of Flash, but it made no difference.

The things the machines have in common are:

- they are on the same network, sharing the same internet connection

- they are running the same version of the OS and Safari (apart from differences between iMac and Macbook versions)

I'm not sure what to try next. Any ideas?

Thanks

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correct answers 1 Correct answer

Adobe Employee , Apr 29, 2013 Apr 29, 2013

Hi,

Could you please download Flash Player from the following link: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html#installer

After downloading, close all browsers and double-click the file you downloaded.

Thanks,

Sunil

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Adobe Employee ,
Apr 29, 2013 Apr 29, 2013

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Hi,

Could you please download Flash Player from the following link: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html#installer

After downloading, close all browsers and double-click the file you downloaded.

Thanks,

Sunil

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New Here ,
Apr 29, 2013 Apr 29, 2013

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Thanks Sunil - Flash Player has installed successfully.

What was the difference between that installer and the standard one?

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