Hi Jim
This would indicate the screen coordinates went walkabout on
your colleague's PC. Unfortunately, I'm guessing that even a
reinstall won't help. Sooooo, here goes!
Topic Preview Window missing in action
Symptom
When selecting the Topic Preview (eyeglasses) toolbar button,
pressing <Ctrl>+W, or selecting View > View (topic title),
the preview window never appears.
What has happened
I haven't a clue as to how this occurs, but I occasionally
see posts about this in the forums. Somehow, the screen coordinates
for the missing window have become set to your computer's
equivalent of Jupiter. (I used to say "Pluto" here, but alas, they
demoted the poor little guy from planet status) The window is
indeed there. However, it's been moved off the visible area of the
screen.
How to correct it
Close RoboHelp HTML.
You need to do this because the values we are about to change
will be destructively changed once we close RoboHelp HTML and
restart.
Open the Windows Registry Editor.
(All standard disclaimers apply. Back up the registry,
sacrifice a chicken, yadda yadda yadda)
Locate the following key:
HKEY_CURRENT_USER\Software\version\RoboHTML\version\MontereyFrame\
Double click the item labeled
Preview in separate window and ensure the value is set to
1. If it already is, terrific. If not, change it to 1 and
click the OK button. It doesn't matter if the option is set to Hex
or Decimal.
Double click the item labeled
PreviewMaximized and ensure the value is set to
0. If it already is, terrific. If not, change it to 0 and
click the OK button. It doesn't matter if the option is set to Hex
or Decimal.
Double click the item labeled
PreviewWindowCX. Make sure the option is set to
Decimal and set the value to
50. Then click the OK button.
Double click the item labeled
PreviewWindowCY. Make sure the option is set to
Decimal and set the value to
50. Then click the OK button.
Double click the item labeled
PreviewWindowX. Make sure the option is set to
Decimal and set the value to
50. Then click the OK button.
Double click the item labeled
PreviewWindowY. Make sure the option is set to
Decimal and set the value to
50. Then click the OK button.
Close the Windows Registry Editor.
Restart RoboHelp HTML and preview a topic.
The window should now be floating above the RoboHelp HTML
application in full view.
Hopefully that helps... Rick