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1. Re: App Store download crashing; any fixes?
PRE_help Apr 30, 2013 2:38 AM (in response to ghalib92)ghalib92, are you running this on MAC 10.8.2? If yes, please upgrade to 10.8.3. The supported OSs are 10.8.0, 10.8.1 and 10.8.3 as mentioned in the product page in the App store.
Regards,
Premiere Elements Team.
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2. Re: App Store download crashing; any fixes?
A.T. Romano Apr 30, 2013 6:15 AM (in response to PRE_help)PRE_help
Thanks for your help for this Premiere Elements 11 Mac user.
Would it be possible for you to say what makes OS 10.8.2 a problem in this regard in contrast to Mac versions before and after it?
Also have you seen and are you going to respond similiarly to the user in the recent thread which too revolves around App Store Premiere Elements 11 crashing.
http://forums.adobe.com/message/5276916#5276916
Appreciate your input.
ATR
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3. Re: App Store download crashing; any fixes?
PRE_help Apr 30, 2013 6:36 AM (in response to A.T. Romano)Hi ATR,
There was an Apple bug introduced in MAC 10.8.2 which was causing launch-related issues with Premiere Elements. That was fixed in 10.8.3.
Regards,
Premiere Elements team



