HJi I need your help

[teleraz1]

Hi, Helpdesk

I need your help

[VikramGaur]

Hello,

Welcome to Adobe Forums.

Let us know how can we help you, are you facing issue with downloading or installation of Adobe Flash Player ?

Do you have Window or MAC ?

Thanks,

Vikram

[teleraz1]

Hi Vikram,

I have Windows 7 and Chrome. Chrome Installation is Ok.

I have problems with installing Flash Player 11.on MS Windows 7.

I did follow the introductions and enabled what I supposed to enabled.

although that I received at the end that the Flash Player was

installed successfully but actual installation didn't take place

accordingly.

please advise

[VikramGaur]

Hello,

Which other browser are you using and can you check which version of Flash Player you have on that browser (http://www.adobe.com/software/flash/about/) ?

Thanks,

Vikram

[teleraz1]

Hi Vikram

the other Browser is Chrome as I mentioned in my previous mail.

my problem is with my Microsoft Windows 7.

reg

YBJ

[pwillener]

You already mentioned Chrome twice, but what is the other browser you are using?

[teleraz1]

Windows 7

I have mentioned that already twice.

again I wish to install Flash Player 11 or any other version on Windows 7

I am unable to download from this site successfully

http://get2.adobe.com/flashplayer

YBJ

[pwillener]

Try http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

[teleraz1]

Hi Pat,

Hi have explained earlier that I made all necessary enabling required.

please I need more effective solution.

[pwillener]

teleraz1 wrote:

Hi have explained earlier that I made all necessary enabling required.

I don't understand what you are saying; did you download the alternate installers I linked?

[teleraz1]

Yes I did, I downloaded several times.

at the end I received a note saying that Installation was successful.

however, yet I can not identify it and activate it once accessing sites

that require Flash Player.

[pwillener]

All your posts are very unclear; here are some questions I need answers for:

1. You say you use Chrome; does Flash Player work on Chrome?
2. You also write that you use another browser; what is that other browser?  You have never answered that.
3. You write "I can not identify it" - what exactly does that mean?
4. Do you get any error messages when you try to access sites that use Flash?
5. What files do you have in C:\WINDOWS\system32\Macromed\Flash ?

[teleraz1]

1. Hi I use both on my PC. Chrome and Windows7

2. In addition to my Chrome I use Windows7 by Microsoft

3. I can not Identify whats the problem or issue which prevent me from

installing Flash Player correctly to WINDOWS7.

4. Yes I get. it says"You need to install Flash Player"

5. I have the following files

a. Actives.vch

b. Flash32_11_ 7_700_169.ocx

c.FlashPlayerUpdateService

d.Flasutil32_11_7_700_169ActiveX.dll

e. FlashUtil32_11_7_700_169_ActiveX

f. mms.cfg

[pwillener]

Google Chrome is a browser; it comes with Flash Player preinstalled - you don't need to install it.

Windows 7 is your operating system, not a browser.

From the files in your Flash install folder I see that you have installed the add-ons for Internet Explorer and Firefox browsers; do you use any of them, and on which does Flash Player not work?

[teleraz1]

Yes I use mainly the EXPLORER

[pwillener · Accepted solution]

See if any of these apply

• http://forums.adobe.com/thread/885448
• http://forums.adobe.com/thread/867968

[teleraz1]

Hi Vickram,

thanks

ActivX should have been unchecked

as Shockwave was enabled, as I did earlier.

it is, finally active now

thanks for your patient and help

God bless 1st the Jews and the Indians too.

regards

YBJ