Can install flash player OS10.8.3

[vihara51]

I have closed virus protection and firewall and uninstalled flashplayer and then restarted and closed Browser and the installer will show download then show lock and show error when it goes to install.

[pwillener]

Try this installer http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.d...

If you still have problems, please post a screenshot of the error you are getting.

[vihara51]

Just said the installation failed.  Get Support    Done

[vihara51]

[vihara51]

Hi Pat,

Still having trouble. I appreciate your helping.

Cheers,

Mort

[pwillener]

I have asked a member of the Flash Player team to look into this, but you may have to wait until after the weekend.

[chris.campbell]

Hi Mort,

Could you post a copy of your Flash Player install log for us to take a look at?

Where do I find the Flash Player installation log on the Macintosh?

Thanks,

Chris

[vihara51]

Hi Chris   I had some problems with my HD but have performed first aid and it says it's ok now.  Here is the log.  Hope this is right and hope it helps.

Thanks

Mort

2013-05-07 04:05:14 +0000 ---------- log start ----------

2013-05-07 04:05:14 +0000 All install checks pass

2013-05-07 04:05:14 +0000 [install started]

installer: Must be run as root to install this package.

chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory

chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory

sudo: no tty present and no askpass program specified

2013-05-07 04:05:15 +0000 [install completed]

2013-05-07 04:05:15 +0000 ----------  log end  ----------

2013-05-07 04:07:40 +0000 ---------- log start ----------

2013-05-07 04:07:40 +0000 All install checks pass

2013-05-07 04:07:59 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

2013-05-07 04:07:59 +0000 [install started]

installer: Must be run as root to install this package.

chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory

chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory

sudo: no tty present and no askpass program specified

2013-05-07 04:08:00 +0000 [install completed]

2013-05-07 04:08:00 +0000 [install failed]

2013-05-07 04:08:07 +0000 ----------  log end  ----------

[chris.campbell]

Thank you for the log.  First thing I'd try is to fix permssions using Apple's Disk Utility.

http://support.apple.com/kb/ht1452

If that doesn't help, the next thing I'd try is to force the installer to run at the highest permission level.  You can do that using these steps:

1. Download and mount the installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.d...

2. Start the Terminal application in your /Applications/Utilities folder

3. type: cd /Volumes/Flash\ Player/Install\ Adobe\ Flash\ Player.app/Contents/MacOS   (please note that the slash direction is important)

4. type: sudo ./Adobe\ Flash\ Player\ Install\ Manager

You'll be prompted for your password and then the installer should start up.  If you are unfamilar with Terminal or run into problems please send email to ccampbel@adobe.com and we can setup a quick desktop sharing session so I can take a look at what's going on.