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Hi,
When I import an MP4 clip into Adobe Premiere Pro CS6, I get the following message:
"File Import Failure
151_0010_01.mp4
Error Message
The file has no audio or video streams."
I have the latest Quicktime, and I have reinstalled Premiere Pro CS6 a few times already. If anyone knows a fix for this, I would greatly appreciate it. My system and clip info are found below. Thank you, Robert.
OPERATING SYSTEM
Win 7 Ultimate 64bit
CLIP INFO
Complete name \BPAV\CLPR\151_0009_01\151_0009_01.MP4
Format : MPEG-4
Commercial name : XDCAM EX 35
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 1.76 GiB
Duration : 7mn 5s
Overall bit rate mode : Variable
Overall bit rate : 35.6 Mbps
Encoded date : UTC 2009-07-19 04:22:10
Tagged date : UTC 2009-07-19 04:22:10
Video
ID : 1
Format : MPEG Video
Commercial name : XDCAM EX 35
Format version : Version 2
Format profile : Main@High
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=15
Codec ID : 61
Duration : 7mn 5s
Bit rate mode : Variable
Bit rate : 34.0 Mbps
Maximum bit rate : 35.0 Mbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 1.231
Stream size : 1.68 GiB (96%)
Language : English
Encoded date : UTC 2009-07-19 04:22:10
Tagged date : UTC 2009-07-19 04:22:10
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Codec ID : twos
Duration : 7mn 5s
Bit rate mode : Constant
Bit rate : 1 536 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 77.9 MiB (4%)
Language : English
Encoded date : UTC 2009-07-19 04:22:10
Tagged date : UTC 2009-07-19 04:22:10
DELETE files inside "Media Cache Files" and "Media Cache"
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I don't use that type of file, but do a forum search for
xdcam
To see the other discussions of that codec
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Here is the LONG discussion I "sort-of" remembered http://forums.adobe.com/thread/1009064?tstart=0
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I encountered a similar problem. I had quicktime files that would play in the quicktime player from the desktop, but wouldn't import the files "the file has no audio or video streams". I had just reinstalled quicktime, and Premier with no change. Finally realized that we had Barracuda protection that was at fault. It was preventing communication to the quicktime codec and thus Premier could not interpret the footage. Another symptom, I would also launch After Effects and it would tell me that quicktime wasn't installed.
I solved this by uninstalling Barracuda. We reported the fault to Barracuda, and have not seen any change in the software.
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DELETE files inside "Media Cache Files" and "Media Cache"
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Hey, I have recently had the exact same problem. ANY solutions????
Ps. Something I did notice was that my friend was able to import the files fine (using a Mac) and I'm a PC user....
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More information needed for someone to help... please click below and provide the requested information
-Information FAQ http://forums.adobe.com/message/4200840
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ANY solutions????
Posts 2, 4 and 5 offered possibilities. Have you tried any of them?
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#5 worked for me. I deleted the media cache files and all worked fine again.
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Here is a thing we found to work for file based footage of DVDPROHD 1080i60 . We used Adobe Media recorder CS5 that would able to accept and then recode the original mp4 files. It might be a rather lengthy procedure (depending on how fast is your computer and how much footage you have) but if you could not find other solution that at least would output for you files that you could import into Adobe CS6 and start working.
Best of luck
Baruch Schwartz
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number 5 solution works for me :DELETE files inside "Media Cache Files" and "Media Cache" just restart premiere pro
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How to do you delete those?
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Hi, I have the same problem. Then I use Encoder and after this the encoded file import withou problem.
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Make sure you have quick time installed if you've reconfigured your pc.worked for me!
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Installing QuickTime worked for me! Thanks 🙂
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I almost shit bricks when my animations went offline, and couldn't link them back to their original files. Especially since I had to deliver final files to client by EOD. Thankfully this helped. I cleaned my cache, restarted the computer, and I was able to relink my media. There seems to be too many major problems rising with the latest premiere cc 2015 on the new mac OS, El Capitan. I'm switching to final cut x as soon as I'm finished this project.
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change file to .M4V
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Installing Quicktime solved my problem
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Thankyou! Heart attack over, delete the media cache files! - for windows it's in %appdata%\adobe\common