1 2 Previous Next 45 Replies Latest reply: May 15, 2013 6:59 PM by 001andrew RSS

    I am PISSED!!!!!!

    Dave_In_Campbell Community Member

      Are you KIDDING me????? I just read an article in Studio Magazine, and it stated that Adobe is FORCING us to subscribe for the software that we have been paying for. I Do NOT... I repeat... I DO NOT want to buy a subscription based software. Are you listenting Adobe???????? Read the blogs, FaceBook, etc, and I would venture to guess that about 90% of the people agree with me... We DO NOT WANT YOUR CLOUD BASED products!!! I've been a HUGE supporter of Adobe since the early versions of Photoshop. Don't "shaft us" Adobe. Listen to your base supporters and customers... I really don't want to change vendors after all these years, but I will stop buying your products if you force us into something that WE DO NOT WANT!!!! Are you listening Adobe?????

       

      One PISSED off customer!!!!!!!

        • 1. Re: I am PISSED!!!!!!
          rainschub Community Member

          I don´t think, Adobes Marketing-Guys are listening.

          But I´m absolutely with you.

          No to the Cloud!

          • 2. Re: I am PISSED!!!!!!
            urdaddi Community Member

            no one is FORCING anyone to do anything. You really need to keep things in the proper perspective. If you want an Adobe product, then this is the way you get it. If you do no like how it is done, then don't....pretty simple. There are going to be more and more software that will require subscriptions. It actually benefits us as we will always have the newest and most up-to-date software.

            • 3. Re: I am PISSED!!!!!!
              Yarcadian Community Member

              I like the CC, but the price increase really sucks!  I've canceled my membership.

               

              @urdaddi, they are forcing us to use the CC if we want the latest upgrades.  They are no longer selling the software, I like to have a physical copy of my software.

              • 4. Re: I am PISSED!!!!!!
                KlyX Community Member

                I felt the same as Dave when I first read the message. But on the other side, I think, as a University staff member, the prices are very reasonable, so I'd give it a try... at least for a month.

                Gonna see afterwards, if it's a success for me or not .

                • 5. Re: I am PISSED!!!!!!
                  Andy Bay Community Member

                  Urdaddi, that's incorrect. If you bite the creative cloud lure once, you will be hooked forever. You will have to keep paying Adobe until the day you die, if your old project are dear to you. That's insanity and will eventually lead to Adobes downfall. People will look for and find alternatives.

                  • 6. Re: I am PISSED!!!!!!
                    SteveRuddy Community Member

                    urdaddi wrote:

                     

                    no one is FORCING anyone to do anything. You really need to keep things in the proper perspective. If you want an Adobe product, then this is the way you get it. If you do no like how it is done, then don't....pretty simple. There are going to be more and more software that will require subscriptions. It actually benefits us as we will always have the newest and most up-to-date software.

                    This is true but nobody comes and takes my magazines away when the subscription ends.

                    • 7. Re: I am PISSED!!!!!!
                      7marcin Community Member

                      urdaddi wrote:

                       

                      no one is FORCING anyone to do anything. You really need to keep things in the proper perspective. If you want an Adobe product, then this is the way you get it. If you do no like how it is done, then don't....pretty simple. There are going to be more and more software that will require subscriptions. It actually benefits us as we will always have the newest and most up-to-date software.

                      but first Adobe should fix all bugs in CS6. they took users money for something that does not work as it's supposed to (i.e. Premiere)

                      • 8. Re: I am PISSED!!!!!!
                        David Kastendick サポートアドバイザ

                        Hi there 7marcin,

                         

                        We are continuing to push security patches and bug fixes for CS6. Please see http://www.adobe.com/cc/letter.html for more information.

                         

                        -David

                        • 9. Re: I am PISSED!!!!!!
                          7marcin Community Member

                          David Kastendick wrote:

                           

                          Hi there 7marcin,

                           

                          We are continuing to push security patches and bug fixes for CS6. Please see http://www.adobe.com/cc/letter.html for more information.

                           

                          -David

                          this is link to text about creative cloud. I've asked - WHEN will you push bug fixes for non-CC version? for example - famous avchd bug? it's one year old - enough time...

                          • 10. Re: I am PISSED!!!!!!
                            David Kastendick サポートアドバイザ

                            Hi 7marcin,

                             

                            Please excuse me, I should have pointed to the specific portion of the letter that addresses our bug fix policy:

                            We will continue to sell and support Adobe Creative Suite® 6 applications, and will provide bug fixes and security updates as necessary.

                             

                            I can't speak to the specific issue that you're referring to as I'm not familiar with it, but I've reached out to my colleague to see what insight he can provide.

                             

                            -David

                            • 11. Re: I am PISSED!!!!!!
                              Kevin Monahan Adobe Employee

                              Hi 7marcin,

                              I addressed you on the original thread: http://forums.adobe.com/message/5295601#5295601

                               

                              Essentially, nothing has changed since I responded earlier. As you know, it is a deep architectural change that would need to take place to fix the bug. It is not a trivial task for the team.

                               

                              Again, I am advocating for this fix for users, however, I implore users to file a bug report here: http://www.adobe.com/go/wish

                               

                              That is your best avenue for getting the bug fixed.

                              • 12. Re: I am PISSED!!!!!!
                                7equals4 Community Member

                                urdaddi wrote:

                                 

                                no one is FORCING anyone to do anything.

                                 

                                Yes they are forcing you in the sense that once you are signed up to CC, you will never have access to your projects unless you pay whatever fee Adobe decides to charge you for that luxury.  And just wait until the day when they start adding additional fees for "access" to additional options.

                                 

                                 

                                urdaddi wrote:

                                 

                                There are going to be more and more software that will require subscriptions.

                                 

                                In the audio industry Waves tried this, and the reaction from the user base was negative (just like the reaction is to CC). Waves was once the gold standard of audio processing, but now they are just another provider.  Their "subscription model" opened the door to competitors who offered more flexible licensing terms, which led to better products from the competition, which forced Waves to revise their model.  But the damage was done.  History repeats it seems. 

                                 

                                 

                                urdaddi wrote:

                                 

                                It actually benefits us as we will always have the newest and most up-to-date software.

                                 

                                 

                                Very few professionals add the newest updates to the their workflow (particularly in audio and video work), and often lag (intentionally) on the update cycle to let others deal with bugs.  The reason for this is that stable production systems are far more important than having the latest shiny.  Which means that for professional users, this pricing scheme becomes questionable as a value prop.  So during the next "buy" period, looking at alternatives to the Adobe suite becomes a high priority simply because of the lack of a perpetual licensing option and long term cost structure of montly rentals. 

                                • 13. Re: I am PISSED!!!!!!
                                  7marcin Community Member

                                  but you're still happy that a year ago you took customers money for something, that just doesn't work... it's unhonest... and now you want our money every month - congratulations....

                                  • 14. Re: I am PISSED!!!!!!
                                    bleep@aol.com Community Member

                                    urdaddi probably also believes companies like Apple and Microsoft should make the decisions about what we lowly consumers should want and need instead of asking us for our opinion. Those companies decide what we need and when we need it and now Adobe is joining that philosophy. I have been a user of Photoshop for some time but will be looking for a replacement-any ideas?

                                    • 15. Re: I am PISSED!!!!!!
                                      rainschub Community Member

                                      Which software is it, which more and more use subscription modells?
                                      I once invested in a master collection and trusted a big company.

                                      A software I can use years after date of purchasement.

                                      Now I have to pay on or loose the ability to open my files.

                                      Have tons of work done with it.

                                      And now I HAVE to follow this politics!

                                      Yes they force, as they exactl know, they are monopolists.

                                      But I think and hope this will not become a success.

                                      Everywhere I look into forums I only can find a few Pros.

                                      Most are negative.

                                      If this should be "customer friendly" - tell me one point, why they can´t sell their cloud optional.

                                      • 16. Re: I am PISSED!!!!!!
                                        rainschub Community Member

                                        Especially your last point: Software Cycles - I totaly agree.

                                        Maybe in future we are all software tester of newest betas of Adobe.

                                        And this with Adobe Support. Ever tried?

                                        • 17. Re: I am PISSED!!!!!!
                                          rainschub Community Member

                                          That´s my oppinion also.

                                          • 18. Re: I am PISSED!!!!!!
                                            AceCo55

                                            I will NOT be subscibing - full stop. I will stick with my copy of CS6 for as long as I can and if, at that time, I can't buy Creative Suite outright I WILL move on to other software. Creative Cloud - 100%, rock solid guarentee that I will NOT be a part of.

                                            • 19. Re: I am PISSED!!!!!!
                                              Pat Willener CommunityMVP

                                              Please keep this discussion civil; there is no need to insult other users, even if they have a different opinion.

                                              • 20. Re: I am PISSED!!!!!!
                                                W_J_T Community Member

                                                rainschub wrote:

                                                 

                                                Maybe in future we are all software tester of newest betas of Adobe.

                                                 

                                                Judging by "all" the problems cloud users have throughout the forum, that is already in place. Paying Beta Testers = Cloud Subscribers.

                                                • 21. Re: I am PISSED!!!!!!
                                                  artcmigala Community Member

                                                  "Paying Beta Testers = Cloud Subscribers"

                                                   

                                                  truth! We complain about the updates having issues. We are the guinea pigs/lemmings...

                                                  • 22. Re: I am PISSED!!!!!!
                                                    listeruk4398i

                                                    That's funny (peculiar, not haha).

                                                    I have Photoshop 13.01 and the bug fix for the checkerboard pattern in Liquify is only in Photoshop 13.1 (creative cloud only).

                                                    Even though it has been 10 months since I raised a question about it and was promised that it was being worked upon; so they have a fix but deliberately chose not to issue it for non-CC customers.

                                                    As it stands, I still use CS5 as my daily.

                                                    • 23. Re: I am PISSED!!!!!!
                                                      W_J_T Community Member

                                                      Another must read for people found in a recent previous thread;

                                                       

                                                      Adobe Creative Cloud:  Lopsided Legal Agreement. It is not pretty:

                                                      http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agree ment.html

                                                      • 24. Re: I am PISSED!!!!!!
                                                        Aegis Kleais Community Member

                                                        What does Adobe care?

                                                         

                                                        They've raised prices over 100%.  They've removed choice from the consumer.  They are a monopoly for creative software.  What could possibly stop them from heavy handing their customers into these all-or-none subscriptions?  And then once they have you at that rate, they can just raise the price every year.

                                                         

                                                        So down the line IN the event they "mend their ways", issue a worthless "apology" and resort back to traditional methods, they'll have milked the community during one of the worst recessions ever.

                                                         

                                                        [edited for content: threatening violence, even if implied, is never allowed. Please follow our guidelines, or your posts will be removed and your account will be banned: https://www.adobe.com/communities/guidelines/]

                                                        • 25. Re: I am PISSED!!!!!!
                                                          001andrew Community Member

                                                          David and kevin if you live in California the hold times for EDD can be very long. You will need to file for unemloyment soon Adobe will be laying off in either case ther cloud does not get subscribers the stock will fall. if it somehow suceeds you will be no longer needed. BYE BYE

                                                          • 26. Re: I am PISSED!!!!!!
                                                            Kevin Monahan Adobe Employee

                                                            001andrew wrote:

                                                             

                                                            David and kevin if you live in California the hold times for EDD can be very long. You will need to file for unemloyment soon Adobe will be laying off in either case ther cloud does not get subscribers the stock will fall. if it somehow suceeds you will be no longer needed. BYE BYE

                                                             

                                                            Andrew,

                                                            Can you keep your comments here to a civil and professional manner? I don't find these kind of comments very helpful or appropriate to this discussion. I certainly don't wish ill will on others and expect our community to do the same.

                                                             

                                                            If you need to be reminded of the community guidelines, here they are: https://www.adobe.com/communities/guidelines/

                                                             

                                                            Thanks,

                                                            Kevin

                                                            • 27. Re: I am PISSED!!!!!!
                                                              001andrew Community Member

                                                              Ohh kevin you have been caught steealing and want to play the lets be civil card. Once you removed the option to upgrade my software that I bought with hard earned cash so you could force me on to the cloud. You in my view have stolen! As for my post it is not vulgar rude or anything like that. It is my opinion that the Company Adobe cares as much about you as it does me. And that while you recently got some stock options they will be worthless by the exercise date. The market will see that we the costomer are angry and not going to pay. i do not wish ill on you I hope the next software company that comess along has some integrity and you find work. I do however look foreward to Adobe going under like Blockbuster and Quark. Both companies that got greedy and gouged us. I think the sooner the better.

                                                              Ps ultimatly the hand that feeds you is me and the other costomers, Not Adobe.  I know you need to keeep your job and that the employee stock program are nice. But If we refuse to buy from Adobe your paycheck runs out. if the cloud was a hit your job would not be needed anymore because Adobe will be like the ATT, the Gas co DMV etc no competitior.

                                                              • 28. Re: I am PISSED!!!!!!
                                                                Ken G. Rice Employee Hosts

                                                                @001andrew - Be civil or you will be removed from the forum. Being upset at Adobe or some decision we have made is fine. Attacking inviduals in this forum is not allowed.

                                                                • 29. Re: I am PISSED!!!!!!
                                                                  001andrew Community Member

                                                                  you ned to read what i wrote i have not attacked anyone Ken if you feel i have then  hightlight it and Pm me or post the text that attacks anyone.

                                                                  • 30. Re: I am PISSED!!!!!!
                                                                    MarcusGrey Community Member

                                                                    Approximately twenty minutes ago, I signed up for a one year subscription to Adobe Cloud. I also grabbed an upgrade copy of Quark Xpress. If I am not going to be able to open my files, after the subscription has expired, I will move everything over to Quark Xpress. Since I have kept up with my purchases of Quark, I managed to get their latest upgrade for free. I have also been trained in Quark Xpress, so I have no problem with dumping Adobe InDesign.

                                                                     

                                                                    Once I convert all of my files over to Quark, I will downgrade my Adobe Cloud subscription to one application. Adobe Photoshop CC will be the only software, which I will need a subscription to use. Quark Xpress does not require a cloud subscription.

                                                                     

                                                                    Adobe made one big mistake. Quark Xpress still exists.

                                                                    • 31. Re: I am PISSED!!!!!!
                                                                      Ken G. Rice Employee Hosts

                                                                      @001andrew - These specific replies:

                                                                      • "David and kevin if you live in California the hold times for EDD can be very long. You will need to file for unemloyment soon Adobe will be laying off in either case ther cloud does not get subscribers the stock will fall. if it somehow suceeds you will be no longer needed. BYE BYE"
                                                                      • "Ohh kevin you have been caught steealing and want to play the lets be civil card."

                                                                       

                                                                      You are free to post your opinions regarding Adobe, but please do not call out specific individuals like David or Kevin.

                                                                       

                                                                      The Do and Don't section of the forum guidelines here https://www.adobe.com/communities/guidelines/:

                                                                       

                                                                      do_and_dont.png

                                                                      • 32. Re: I am PISSED!!!!!!
                                                                        MarcusGrey Community Member

                                                                        What Andrew said was rather innocent. You cannot blame people for being upset, nor can you police how everyone feels.

                                                                         

                                                                        If you think about what he had posted, Adnrew does make a valid point. Unless Adobe keeps their prices down, Adobe Cloud will meet the same fate as Quark Xpress. As a result of Quark selling Quark Xpress for $1,000, Adobe Creative Suite's low cost bit at their market.

                                                                         

                                                                        Now, everything is reversed. Adobe Cloud is now the overly expensive product, and Quark Xpress has become the economical option.

                                                                         

                                                                        Quark Xpress didn't go away.

                                                                         

                                                                        Adobe keeps forgetting that everything goes in cycles.

                                                                         

                                                                        Even though one company is on top, another company is always waiting to take their place.

                                                                        • 33. Re: I am PISSED!!!!!!
                                                                          Ken G. Rice Employee Hosts

                                                                          @VenMarcus - In a nutshell: Opinions about Adobe and its products are fine - positive or negative. Respect all people in the forum.

                                                                          • 34. Re: I am PISSED!!!!!!
                                                                            MarcusGrey Community Member

                                                                            Here is the kicker... Even though I agree that we should respect other people, the statement he posted didn't contain flaming. Andrew didn't call them names, nor did he downgrade them in any manner. It was a very innocent jab.

                                                                             

                                                                            As someone who works in the graphic design industry, I am surrounded by hardcore critics on a daily bases. While I have heard the best and worse in criticism, I normally just let it roll off my back. Its apart of the business.

                                                                             

                                                                            We are all grownups, right?

                                                                             

                                                                            David and Kevin can defend themselves on an intellectual level, so why not let them approach the poster with tact?

                                                                            • 35. Re: I am PISSED!!!!!!
                                                                              Ken G. Rice Employee Hosts

                                                                              @VenMarcus - Another try. Your statement: "I am surrounded by hardcore critics on a daily bases". I would ask, hardcore critics of your work or of you?

                                                                               

                                                                              Please be critical of Adobe. That is absolutely fine. Please respect the people.

                                                                              • 36. Re: I am PISSED!!!!!!
                                                                                MarcusGrey Community Member

                                                                                Both.

                                                                                 

                                                                                Bosses, family members, friends, etc... Everyone is a critic of how we live, and how our design work is interpreted. Its called life. Unless you grew up within a bubble, I do not see how you can escape from criticism. My family and education had prepared me to confront adversity.

                                                                                Ken G. Rice wrote:

                                                                                 

                                                                                @VenMarcus - Another try. Your statement: "I am surrounded by hardcore critics on a daily bases". I would ask, hardcore critics of your work or of you?

                                                                                 

                                                                                Please be critical of Adobe. That is absolutely fine. Please respect the people.

                                                                                • 37. Re: I am PISSED!!!!!!
                                                                                  W_J_T Community Member

                                                                                  Ken G. Rice wrote:

                                                                                   

                                                                                  "Don't: Be afraid to identify errors and shortcomings in Adobe content. We need to now!"

                                                                                   

                                                                                  This one is my favorite one. But the question is will Adobe listen to it's comsumers?

                                                                                   

                                                                                  Ken G. Rice wrote:

                                                                                   

                                                                                  Please be critical of Adobe. That is absolutely fine. Please respect the people.

                                                                                   

                                                                                  Except when Adobe decides it's not "fine" and begins to censor entire threads and posts.

                                                                                   

                                                                                  Thread deleted:

                                                                                  Why am I required to sign in as a TRIAL member? I'm a member for a year

                                                                                  http://forums.adobe.com/message/5319307

                                                                                   

                                                                                  Posts censored:

                                                                                  http://forums.adobe.com/message/5301497

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