ADOBE AN ABSOLUTE DISCGRACE OF A COMPANY TAKING MORE MONEY THAN THEY SHOULD OFF MY ACCOUNT EVERY MON

Please accept our apologies for the issues with your memberships.  I'll look into what's happened here and get things resolved.

Kind regards

Bev

Glad to hear it's resolved.  I'll go ahead and update the open cases and if there are further questions please let us know.

Regards

Bev

Another post removed / censored here.

Yeah, moderators are on spin control.

What we need to do is get major news portals aware of the situation.  Let them write up some articles about it.  Adobe's just sitting pretty and riding out the negative PR until people get tired of calling them every slur under the sun.

Aegis Kleais wrote:

 

Yeah, moderators are on spin control.

 

What we need to do is get major news portals aware of the situation.  Let them write up some articles about it.  Adobe's just sitting pretty and riding out the negative PR until people get tired of calling them every slur under the sun.

I am taking screen grabs and keeping full copies of the original pages, it wont go un-used, stay tuned.

@W_J_T and Aegis Kleais - I deleted the original post from W_J_T: "Sad isn't it. To bad Adobe could not be more professional via the conventional methods you tried. Welcome to the Creative Cloud utopia going forward. Buckle up people, brace yourselves."

If a customer has a problem please post a helpful response.

Ken G. Rice wrote:

 

@W_J_T and Aegis Kleais - I deleted the original post from W_J_T: "Sad isn't it. To bad Adobe could not be more professional via the conventional methods you tried. Welcome to the Creative Cloud utopia going forward. Buckle up people, brace yourselves."

I hardly feel my original comment was out of line given Adobe's failure on the matter being discussed in this thread.

Ken G. Rice wrote:

 

If a customer has a problem please post a helpful response.

In all honesty that's a rather audacious comment in and of itself, look at the original post and what they stated.

Billygunn111 wrote:

 

- ADOBE AN ABSOLUTE DISCGRACE OF A COMPANY...

- I have been having major issues with my Adobe Creative Cloud Account.

- I have tried cancelling my Adobe Creative Cloud Subscrition for 5 months.

- Adobe support is hopeless and I have raised over 10 support cases to sort this and well over 15 hours of my time to rectify the situation.

- Here are all my 14 support cases trying to cancel.

 

#0210696665

#0210598930

#0210656123

#021065 4488

#0210119710

#0210386192

#0210385224

#02103852 20

#0210385197

#0210270656

#0210217642

#0210042906

#0210210299

#0209901892

Did Adobe use a similar approach of "If a customer has a problem please "provide" (post) a helpful response." I mean come on, my comment was in direct correlation to the topic at hand, the customer tried conventional methods and Adobe failed repeatedly and miserably by conventional methods. The customer then caused public noise, Adobe wanted no bad PR and finally took action. 14 support tickets over 5 months before posting on a public forum and "finally" getting help? So is that considered a professional approach to "customer support" by a corporation dealing with its "flagship" offering to a customer? This is not the first instance of this either, one merely has to search the forum to find similar issues regarding similar situations.

This is what is considered by Adobe as "A customer has a problem and providing help?" Really, 5 months and 14 support tickets, then needing to post what should be a private business matter publicly on a public forum for resolution?

When I cancelled my creative cloud sub (after one day of thinking about the ramifications of eternal rental) I was first sent to one person (which I had to wait 20 minutes to get) then they sent me to another person who apparently was needed to get me the refund (since I cancelled 30 days of placing the original order). And throughout the process they kept trying to convince I much I would enjoy the cloud. It was quite pathetic.