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1. Re: Adobe Application Manager Crashing After Log In on Mac
hyadav May 8, 2013 7:19 AM (in response to va_gvasconcelos)Please try the following:
Rename the OOBE Folder in these Locations
Go to Folder
/Library/Application Support/Adobe
~/Library/Application Support/Adobe
Reinstall AAM from this Location
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Also give permission on these Folder on both location after you reinstall AAM.
-Harshit yadav
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2. Re: Adobe Application Manager Crashing After Log In on Mac
va_gvasconcelos May 8, 2013 5:41 PM (in response to hyadav)Hello,
Sorry, I did not quite understand what you want me to try.
You want me to rename the OOBE folder, but for what name? You also said that this folder is in two different places, but the paths you wrote are the same, I think ...I've already reinstalled the program and it was by same location, you mentioned.
Anyway I tried again, renaming the folder you asked (for a random name) and reinstalling the program through the link you gave. Also give permission to folder after installation, but the error continued ...
Sorry, but could you explain a little better?
Thanks a lot for your help. -
3. Re: Adobe Application Manager Crashing After Log In on Mac
Fefekarus May 9, 2013 2:41 AM (in response to hyadav)Hello
I have the same issue but I can't understant neither what you are asking us to do…
A detail which causes issues before : I am on a french version of MAC OS X 10.8.3 but my creative cloud is in english.
Thank you.
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4. Re: Adobe Application Manager Crashing After Log In on Mac
Jeff A Wright May 9, 2013 8:56 AM (in response to Fefekarus)Va_gvasconcelos and Fefekarus you can rename the OOBE folder to anything but OOBE. For example ~OOBE would be an effective renaming of the folder. One question though do you have any other Adobe Creative software installed besides what is included in the Creative Cloud? If not then please proceed with the steps offered by Hyadav.
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5. Re: Adobe Application Manager Crashing After Log In on Mac
Fefekarus May 9, 2013 9:14 AM (in response to Jeff A Wright)Hello
I have tried the manipulation (I have only found the folder OOBE in one location) but the app is still crashing.
Can't really tell if I have erased all traces from previous install of older Creative Suite… I have tried to, but it's possible that there is style some files hiding somewhere…
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6. Re: Adobe Application Manager Crashing After Log In on Mac
BasheraBlack May 9, 2013 11:38 AM (in response to Fefekarus)Hi together,
Ihave the same problem. Mac OS X 10.8.3. If I logining, crashs the AAM.
Process: PDApp [525]
Path: /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 7.0.0.324 (7.0.0.324)
Code Type: X86 (Native)
Parent Process: launchd [154]
User ID: 501
Date/Time: 2013-05-09 20:08:45.185 +0200
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 31605 sec
Crashes Since Last Report: 12
Per-App Interval Since Last Report: 3619 sec
Per-App Crashes Since Last Report: 12
Anonymous UUID: C49D8B1E-B095-3C39-12CD-7CEC2FF7D3C9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
__TEXT 0000000000001000-00000000000a3000 [ 648K] r-x/rwx SM=COW /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Application Specific Information:
objc_msgSend() selector name: retain
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x91919a8b objc_msgSend + 27
1 CCMNative.dylib 0x0c185a34 OSXMLParser::addChildToNode(void*, void*) + 100
2 CCMNative.dylib 0x0c10cf18 getPrefFromOPM(MessageObject const&) + 2385
3 CCMNative.dylib 0x0c188e02 0xc103000 + 548354
4 CCMNative.dylib 0x0c188c79 Applet::executeMethodWithMessage(MessageObject&) + 147
5 CCMNative.dylib 0x0c114462 processMessage + 115
6 com.adobe.PDApp 0x00010ac2 0x1000 + 64194
7 com.adobe.PDApp 0x00003ab8 0x1000 + 10936
8 com.adobe.PDApp 0x000038f5 0x1000 + 10485
9 com.adobe.PDApp 0x00009142 0x1000 + 33090
10 com.adobe.ape 0x01d43757 APEStreamWrite + 83079
11 com.adobe.ape 0x01d4a4cd APEStreamWrite + 111101
12 com.adobe.ape 0x01d4c8cd APEStreamWrite + 120317
13 com.adobe.ape.engine 0x06d702fe SWFLPlayer_Initialize + 350
14 com.adobe.ape.engine 0x069cdea5 APXGetHostAPI + 1009397
15 ??? 0x09c7728f 0 + 164065935
16 ??? 0x0bde5530 0 + 199120176
17 ??? 0x0bde5c73 0 + 199122035
18 ??? 0x0bde600d 0 + 199122957
19 ??? 0x0bde55e0 0 + 199120352
20 ??? 0x0be2218e 0 + 199369102
21 ??? 0x0be1ea3d 0 + 199354941
22 ??? 0x0be1ebc1 0 + 199355329
23 ??? 0x0be1ede1 0 + 199355873
24 ??? 0x0d8a59e0 0 + 227170784
25 com.adobe.ape.engine 0x070abcbf SWFLPlayer_Initialize + 3390239
26 ??? 0x0d8a5d6c 0 + 227171692
27 com.adobe.ape.engine 0x070abcbf SWFLPlayer_Initialize + 3390239
28 ??? 0x0af55f04 0 + 183852804
29 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
30 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
31 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
32 ??? 0x0af560d0 0 + 183853264
33 ??? 0x0af56537 0 + 183854391
34 ??? 0x0af56680 0 + 183854720
35 ??? 0x0af5689f 0 + 183855263
36 ??? 0x0bcf9dc4 0 + 198155716
37 ??? 0x0be24760 0 + 199378784
38 ??? 0x0be2340a 0 + 199373834
39 ??? 0x0be245dc 0 + 199378396
40 ??? 0x0af55f04 0 + 183852804
41 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
42 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
43 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
44 ??? 0x0af560d0 0 + 183853264
45 ??? 0x0af56537 0 + 183854391
46 ??? 0x0af56680 0 + 183854720
47 ??? 0x0af5689f 0 + 183855263
48 ??? 0x0bcf9dc4 0 + 198155716
49 ??? 0x0be24760 0 + 199378784
50 ??? 0x0be25452 0 + 199382098
51 ??? 0x0af55f04 0 + 183852804
52 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
53 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
54 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
55 ??? 0x0af560d0 0 + 183853264
56 ??? 0x0af56537 0 + 183854391
57 ??? 0x0af56680 0 + 183854720
58 ??? 0x0af5689f 0 + 183855263
59 ??? 0x0bcf9dc4 0 + 198155716
60 ??? 0x0be24760 0 + 199378784
61 ??? 0x0be26aba 0 + 199387834
62 ??? 0x0af55f04 0 + 183852804
63 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
64 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
65 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
66 ??? 0x0af560d0 0 + 183853264
67 ??? 0x0af56537 0 + 183854391
68 ??? 0x0af56680 0 + 183854720
69 ??? 0x0af5689f 0 + 183855263
70 ??? 0x0bcf9dc4 0 + 198155716
71 ??? 0x0be24760 0 + 199378784
72 ??? 0x0d8a6a28 0 + 227174952
73 com.adobe.ape.engine 0x070abcbf SWFLPlayer_Initialize + 3390239
74 ??? 0x0af55f04 0 + 183852804
75 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
76 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
77 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
78 ??? 0x0af560d0 0 + 183853264
79 ??? 0x0af56537 0 + 183854391
80 ??? 0x0af56680 0 + 183854720
81 ??? 0x0af5689f 0 + 183855263
82 ??? 0x0bcf9dc4 0 + 198155716
83 ??? 0x0be24760 0 + 199378784
84 ??? 0x0d8acb7f 0 + 227199871
85 ??? 0x0af55f04 0 + 183852804
86 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
87 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
88 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
89 ??? 0x0af560d0 0 + 183853264
90 ??? 0x0af56537 0 + 183854391
91 ??? 0x0af56680 0 + 183854720
92 ??? 0x0af5689f 0 + 183855263
93 ??? 0x0bcf9dc4 0 + 198155716
94 ??? 0x0c5b0e19 0 + 207293977
95 ??? 0x0c5b1614 0 + 207296020
96 ??? 0x0c5adbd4 0 + 207281108
97 com.adobe.ape.engine 0x069bfb86 APXGetHostAPI + 951254
98 com.adobe.ape.engine 0x069b986d APXGetHostAPI + 925885
99 com.adobe.ape.engine 0x069c2e3d APXGetHostAPI + 964237
100 com.adobe.ape.engine 0x06b6add1 APXGetHostAPI + 2700833
101 ??? 0x09c7e331 0 + 164094769
102 ??? 0x0a77ca30 0 + 175622704
103 ??? 0x0c5b1ca7 0 + 207297703
104 ??? 0x0c5b1d71 0 + 207297905
105 ??? 0x0c5b1e49 0 + 207298121
106 ??? 0x0c5adc5c 0 + 207281244
107 ??? 0x0be7a3db 0 + 199730139
108 ??? 0x0bde5b9c 0 + 199121820
109 ??? 0x0be7e7a0 0 + 199747488
110 ??? 0x0af55f04 0 + 183852804
111 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
112 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
113 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
114 ??? 0x0af560d0 0 + 183853264
115 ??? 0x0af56537 0 + 183854391
116 ??? 0x0af56680 0 + 183854720
117 ??? 0x0af5689f 0 + 183855263
118 ??? 0x0be7ed8f 0 + 199749007
119 ??? 0x0be7a5e4 0 + 199730660
120 com.adobe.ape.engine 0x070aa964 SWFLPlayer_Initialize + 3385284
121 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
122 ??? 0x0acf963a 0 + 181376570
123 ??? 0x0acf836c 0 + 181371756
124 com.adobe.ape.engine 0x069bfb86 APXGetHostAPI + 951254
125 com.adobe.ape.engine 0x069b9426 APXGetHostAPI + 924790
126 com.adobe.ape.engine 0x069bd840 APXGetHostAPI + 942224
127 com.adobe.ape.engine 0x069c540e APXGetHostAPI + 973918
128 com.adobe.ape.engine 0x06df3de3 SWFLPlayer_Initialize + 539715
129 com.adobe.ape.engine 0x06b6af9a APXGetHostAPI + 2701290
130 ??? 0x09c7d853 0 + 164091987
131 ??? 0x09c7d4f0 0 + 164091120
132 com.adobe.ape.engine 0x06df3ffe SWFLPlayer_Initialize + 540254
133 com.adobe.ape.engine 0x06a87974 APXGetHostAPI + 1769924
134 com.adobe.ape.engine 0x06a87a92 APXGetHostAPI + 1770210
135 com.adobe.ape.engine 0x06a43de0 APXGetHostAPI + 1492528
136 com.adobe.ape.engine 0x06a86c4a APXGetHostAPI + 1766554
137 com.adobe.ape.engine 0x06d1e23b APXGetHostAPI + 4483723
138 com.adobe.ape.engine 0x06d1e8b4 APXGetHostAPI + 4485380
139 com.adobe.ape.engine 0x06d72888 SWFLPlayer_Initialize + 9960
140 com.apple.CoreFoundation 0x91df305f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
141 com.apple.CoreFoundation 0x91df2a89 __CFRunLoopDoSources0 + 233
142 com.apple.CoreFoundation 0x91e18836 __CFRunLoopRun + 934
143 com.apple.CoreFoundation 0x91e1802a CFRunLoopRunSpecific + 378
144 com.apple.CoreFoundation 0x91e17e9b CFRunLoopRunInMode + 123
145 com.apple.HIToolbox 0x97533f5a RunCurrentEventLoopInMode + 242
146 com.apple.HIToolbox 0x97533cc9 ReceiveNextEventCommon + 374
147 com.apple.HIToolbox 0x97533b44 BlockUntilNextEventMatchingListInMode + 88
148 com.apple.AppKit 0x9366f9aa _DPSNextEvent + 724
149 com.apple.AppKit 0x9366f1dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
150 com.apple.AppKit 0x9366563c -[NSApplication run] + 855
151 com.apple.AppKit 0x93608666 NSApplicationMain + 1053
152 com.adobe.PDApp 0x00006ef2 0x1000 + 24306
153 com.adobe.PDApp 0x00002bd5 0x1000 + 7125
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x924eb9ae kevent + 10
1 libdispatch.dylib 0x95128c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x951287a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e612e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95e61572 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x06b5a867 APXGetHostAPI + 2633911
4 com.adobe.ape.engine 0x06b73a5e APXGetHostAPI + 2736814
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e612e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95e61572 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x06b5a867 APXGetHostAPI + 2633911
4 com.adobe.ape.engine 0x06ce9028 APXGetHostAPI + 4266104
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x924e87d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x924e7cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x91e12f89 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x91e1896f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x91e1802a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x91e17e9b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x982e563a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x983497c8 -[NSThread main] + 45
8 com.apple.Foundation 0x9834974b __NSThread__main__ + 1396
9 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
10 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x924eabe6 __select + 10
1 com.apple.CoreFoundation 0x91e5c660 __CFSocketManager + 1632
2 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
3 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x924eb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x95e5f0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x95e5ee79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95e46d2a start_wqthread + 30
Thread 11:
0 libsystem_kernel.dylib 0x924eb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x95e5f0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x95e5ee79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95e46d2a start_wqthread + 30
Thread 12:
0 libsystem_kernel.dylib 0x924eb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x95e5f0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x95e5ee79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95e46d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x983110a7 ebx: 0x983110a7 ecx: 0x93ebe5ce edx: 0x0c758b5b
edi: 0x00000000 esi: 0x00156a10 ebp: 0xbfffa658 esp: 0xbfffa634
ss: 0x00000023 efl: 0x00010282 eip: 0x91919a8b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0xa2ffb +com.adobe.PDApp (7.0.0.324 - 7.0.0.324) <08FC5963-86A3-3F85-BE1F-5C7C03F20E20> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
0xb3000 - 0xbaffb +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <97387687-C9B4-76C5-FD95-8D4419271592> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x335000 - 0x342ff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x700000 - 0x780ff6 com.apple.xquery (1.3.1 - 30) <F6B4DB2B-47A3-3B61-9297-FA2B53859DFF> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x1c00000 - 0x1cfdff3 +AdobePIM.dylib (7.0.0.324 - 7.0.0.324) <CDF03182-F2E6-37C5-B0EA-1261E9F3D034> /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib
0x1d10000 - 0x1d64fef +com.adobe.ape (3.4.0.29366 - 3.4.0.29366) <FEA983C9-2221-4A47-D3E2-95DEA682B378> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x4c17000 - 0x4cc2fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x4dcf000 - 0x4dd4fff com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <081467DA-1F55-3C0C-8081-062A985F36B7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
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0x9a592000 - 0x9a5e0ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9a5e1000 - 0x9a673ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x9a674000 - 0x9a6e3ffb com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9a6e4000 - 0x9a73dfff com.apple.QuickLookFramework (4.0 - 555.5) <4E381B7B-7EB5-37FD-9BA7-517DB48D07A7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0xba900000 - 0xba91cffd libJapaneseConverter.dylib (61) <A3F2F55D-E491-3532-A8F6-8D3F2455704F> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ffc libKoreanConverter.dylib (61) <39F6BEE7-AE54-3423-B920-2A3573BC9A1A> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 503
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=182.9M resident=115.7M(63%) swapped_out_or_unallocated=67.2M(37%)
Writable regions: Total=144.6M written=25.9M(18%) resident=47.7M(33%) swapped_out=0K(0%) unallocated=96.9M(67%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
CG backing stores 2464K
CG image 4K
CG shared images 1216K
CoreServices 4292K
MALLOC 55.0M
MALLOC guard page 48K
Memory tag=240 28.3M
Memory tag=242 12K
Memory tag=243 4K
Memory tag=249 156K
Memory tag=35 4588K
Stack 69.7M
VM_ALLOCATE 16.1M
__DATA 9108K
__DATA/__OBJC 236K
__IMAGE 528K
__LINKEDIT 34.9M
__OBJC 2456K
__OBJC/__DATA 44K
__PAGEZERO 4K
__TEXT 147.9M
__UNICODE 544K
mapped file 95.5M
shared memory 308K
=========== =======
TOTAL 504.7M
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f41
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547575A9E384, 750,16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x1d110000 / 7
USB Device: PTZ-630, 0x056a (WACOM Co., Ltd.), 0x00b1, 0x1d111000 / 11
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 10
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0x1d183000 / 4
May be, it's something wrong with may etc/hosts....
Knows anybody a solution?
Best regards..
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7. Re: Adobe Application Manager Crashing After Log In on Mac
Jeff A Wright May 9, 2013 12:00 PM (in response to Fefekarus)Then the next steps I would recommend would be the following:
- Run all available uninstallers located in the Applications/Utilities/Adobe Installers folder
- Follow this by running the CS Cleaner tool - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
- Reinstall the Adobe Application Manager
Step two may not be necessary but to give you the greatest chance of success I would recommend running the CS Cleaner Tool to help ensure there are no remaining installations.
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8. Re: Adobe Application Manager Crashing After Log In on Mac
va_gvasconcelos May 9, 2013 6:02 PM (in response to Jeff A Wright)Hi,
No I do not have any other Adobe Creative software installed. Although I have Lightroom 4 that was not downloaded by AAM, because I am in trial period and it is not possible to download the Lightroom by AAM. Do not know if it counts ...
Unfortunately I also could not fix the problem by the steps offered by Hyadav.For a set of programs that cost $ 49.99 per month (in my country), the AAM which is the manager of all programs is very bad. The program does not open using the LaunchPad, I have to enter into applications folder to make it work and still crashes in a way that I have to reinstall everything?? I always trusted on Adobe software, but this is pretty bad... Adobe has to fix this problem!
Anyway, I will (unfortunately) try to reinstall all Adobe programs as you instructed below and then post here if it worked.
Thanks for your time and help. -
9. Re: Adobe Application Manager Crashing After Log In on Mac
Fefekarus May 10, 2013 12:48 AM (in response to va_gvasconcelos)Honestly reinstalling everything is not really the solution I was expecting… I hope you can come up with a real solution, because I will not lose a day of work reinstalling everything just to get a tiny application like the Application Manager to work!
Thank you for your help.
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10. Re: Adobe Application Manager Crashing After Log In on Mac
va_gvasconcelos May 10, 2013 5:45 AM (in response to Jeff A Wright)Hello again,
I did what you asked, uninstalled all Adobe software from my computer, it took a long time.
Then I installed the AAM from the link placed here. But it did not work ... Seriously what kind of solution is this, that makes me lose a lot of time and does not work??
Thank god I did not payed direct this Creative Cloud. Adobe releases a program that does not work on Mac? Do me a favor, test the solutions you recommend before posting here ... Now I can not download any software from Adobe (including the ones I was already using)
Update this crap Adobe Application Manager quickly because this is ridiculous. My Mac is 100% updated (using version 10.8.3), the program worked for a few days and then crashes...
On top of it even if you find a solution I'll have to download EVERYTHING again because there were no option to save the .dmg files from the softwares even when the AAM was working, in other words, I will lose even more time downloading again Photoshop, Lightroom, Fireworks ...
I really hope you find a solution, because that is ridiculous...
Really, thank you for nothing.
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11. Re: Adobe Application Manager Crashing After Log In on Mac
Jeff A Wright May 10, 2013 10:29 AM (in response to va_gvasconcelos)I am sorry Va_gvasconcelos that the steps offered in message #7 did not resolve your current difficulties. They are fairly general steps but should have reset the enter Creative Cloud experience as the cleaner should have removed any remaining files which may not be functioning properly.
I would encourage you to contact our support team to work with them directly. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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12. Re: Adobe Application Manager Crashing After Log In on Mac
Fefekarus May 22, 2013 8:32 AM (in response to va_gvasconcelos)Hello va_gvasconcelos
I have the same issue with the Adobe Application Manager than you. Did you find a solution or get any help?
Luckily I didn't uninstalled all my Adobe software, but with new update coming in June, I hope they'll find a solution quickly.
Thank you for your feedback.
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13. Re: Adobe Application Manager Crashing After Log In on Mac
Fefekarus May 22, 2013 8:35 AM (in response to Jeff A Wright)Hello
Did you find a fix for this Application Manager issue? Because as Adobe announced a all bunch of new stuff coming in June, I don't see the point of having a creative cloude membership if I can't update any app…
Thank you.
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14. Re: Adobe Application Manager Crashing After Log In on Mac
Jeff A Wright May 22, 2013 9:36 AM (in response to Fefekarus)Fefekarus have you implemented the troubleshooting steps offered within this discussion?
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15. Re: Adobe Application Manager Crashing After Log In on Mac
Fefekarus May 22, 2013 9:40 AM (in response to Jeff A Wright)I tried with the OOBE folder renaming but nothing happened, and there is no way I will uninstall everything without being sure it will fix the issue!
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16. Re: Adobe Application Manager Crashing After Log In on Mac
Jeff A Wright May 22, 2013 10:15 AM (in response to Fefekarus)Ok then please contact our support team for individual assistance. You can find a link to our chat support in message #11.
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17. Re: Adobe Application Manager Crashing After Log In on Mac
guitar uk Jun 12, 2013 1:36 PM (in response to va_gvasconcelos)I just spent more than an hour doing this with chat support it still did not work,
then started to get me to make a root user and the chat window crashed
It is a bit much really as we pay every month
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18. Re: Adobe Application Manager Crashing After Log In on Mac
guitar uk Jun 12, 2013 1:53 PM (in response to guitar uk)I can confirm now I have logged out and logged in with my usual username that the Application Manager updated correctly and I can use it again



