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install_flashplayer11x32_mssd_aih.exe fails with: "Failed to initialize"

New Here ,
May 10, 2013 May 10, 2013

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I have tried to install Flash Player 11.7... on Windows XP Service Pack 3 into Firefox 20.0.1

Before downloading the file, I turned off my Windows Firewall & my McAfee Firewall (not sure if they resolve to the same thing?)

Before download, it was confirmed: install_flashplayer11x32_mssd_aih.exe Binary file(2.0 MB) from http://aihdownload.adobe.com

I saved the file. The file downloaded was 2092KB

I executed the file and was asked: "install_flashplayer11x32_mssd_aih.exe" is an executable file. Executable files may contain viruses or other malicious code that could harm your computer. Use caution when opening this file. Are you sure you want to launch "install_flashplayer11x32_mssd_aih.exe"?

"Do you want to run this file install_flashplayer11x32_mssd_aih.exe"    I clicked 'Run'

A small window appeared, Adobe Flash Player Installer. It said "Initializing" then almost immediately "Failed to initialize 50%"

The downloaded file had gone after this.

I have tried this several times, including stopping Firefox but this made no difference.

My computer time is synchronised from the internet. I am in London on BST.

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New Here ,
May 10, 2013 May 10, 2013

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In addition, FlashInstall.log contains:

2013-3-13+20-38-21.687 [error] 1226 1062

=O====== M/11.6.602.180 2013-03-13+20-38-10.890 ========

0000 00000010 FlashPlayerInstaller.exe -install -iv 9

0001 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

0002 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001015 C:\windows\system32\Macromed\Flash\NPSWF32_11_6_602_171.dll 5

0011 00000014 C:\windows\system32\Macromed\Flash\NPSWF32_11_6_602_180.dll

0012 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_11_6_602_180_Plugin.exe

0013 00000024 C:\windows\system32\Macromed\Flash\plugin.vch

0014 00000017 C:\windows\system32\Macromed\Flash

0015 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

0016 00001024 C:\windows\system32\FlashPlayerCPLApp.cpl 183

0017 00001024 C:\windows\system32\FlashPlayerApp.exe 183

0018 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0019 00001106

0020 00001106

0021 00001024 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

0022 00000012

=X====== M/11.6.602.180 2013-03-13+20-38-21.734 ========

=O====== M/11.6.602.180 2013-04-10+20-25-25.750 ========

0000 00000010 "C:\windows\system32\Macromed\Flash\FlashUtil32_11_6_602_180_Plugin.exe" -update plugin

=X====== M/11.6.602.180 2013-04-10+20-26-15.843 ========

=O====== M/11.6.602.180 2013-04-20+09-46-13.796 ========

0000 00000010 "C:\windows\system32\Macromed\Flash\FlashUtil32_11_6_602_180_Plugin.exe" -update plugin

=X====== M/11.6.602.180 2013-04-20+09-46-24.062 ========

=O====== M/11.6.602.180 2013-04-28+19-29-21.218 ========

0000 00000010 "C:\windows\system32\Macromed\Flash\FlashUtil32_11_6_602_180_Plugin.exe" -update plugin

=X====== M/11.6.602.180 2013-04-28+19-29-49.656 ========

=O====== M/11.6.602.180 2013-05-03+07-19-18.593 ========

0000 00000010 "C:\windows\system32\Macromed\Flash\FlashUtil32_11_6_602_180_Plugin.exe" -update plugin

=X====== M/11.6.602.180 2013-05-03+07-19-51.390 ========

=O====== M/11.6.602.180 2013-05-10+07-15-04.060 ========

0000 00000010 "C:\windows\system32\Macromed\Flash\FlashUtil32_11_6_602_180_Plugin.exe" -update plugin

=X====== M/11.6.602.180 2013-05-10+07-19-43.185 ========

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LEGEND ,
May 10, 2013 May 10, 2013

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Download and run the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea... (under the heading Progress bar hangs...).

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