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HELP PLEASE

New Here ,
May 13, 2013 May 13, 2013

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While installing flash player, the box comes up that says "Please quit the following programs to continue" but there are no programs listed underneath. I've tried quitting all my web browsers , including firefox, during the download, but the same thing happens each time. I really need to download this version asap as it's for one of my classes.

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New Here , May 14, 2013 May 14, 2013

I had the same problem. I just rebooted and the problem seemed to solve itself. Hopefully this simple solution works for you as well!

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LEGEND ,
May 13, 2013 May 13, 2013

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What is your operating system?

Can you post a screenshot of that pop-up message?

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New Here ,
May 13, 2013 May 13, 2013

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adobepic.png

and I am using Mac OS X version 10.7.3

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LEGEND ,
May 13, 2013 May 13, 2013

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Thanks for the screenshot; that is one stupid message!

I hope someone from the Adobe team can look into this.

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New Here ,
May 13, 2013 May 13, 2013

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Yeah I don't know what to do. And every time I click retry, the same message appears.

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LEGEND ,
May 13, 2013 May 13, 2013

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Can you try to open the Activity Monitor and see if there is anything in there that looks like a program with no name?

Anyway, I have alerted the Adobe team to have a look at your issue.

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New Here ,
May 14, 2013 May 14, 2013

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I had the same problem. I just rebooted and the problem seemed to solve itself. Hopefully this simple solution works for you as well!

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Adobe Employee ,
May 16, 2013 May 16, 2013

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I would also recommend rebooting.  I've seen issues where this dialog can also ask to close Safari even though it is actually closed.  Rebooting usually does the trick.

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New Here ,
May 17, 2013 May 17, 2013

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Yeah thank you, I did that at first and the same message came up, but now it seems to be working.

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