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Welcome to my issue of the month haha.. Can't wait to be the person solving them for other partners for once.
Anyway! The issue that we're coming up with today is when a customer edits a web app they've submitted previously, instead of editing it, it is creating a duplicate web app and I'm certain this wasn't happening yesterday.
In the edit template we have placed a copy of the "submit a web app form" and this had seemed to be working fine until now.
The only change I can think of is that I've used javascript to auto generate the ItemName, we have hidden the ItemName so it can't be changed accidently though.
I have tried:
Are we using the wrong form? Any ideas or solutions?
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Hi Chris,
Can you please provide the URL so we can check?
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I had a similar problem The way I solved it was to enter value="{tag_field}" on each input. Then the existing data comes up, and they edit it, and submit it. It stopped the duplicates. I'm not sure why, or even if it was exactly that which stopped the duplicates.
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Can we get a confirmation if value="{tag_field}" on each input. works ?
thanks
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There is no tag field and BC does not detect or stop based on that. So I do not know what that poster is refering to at all.