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RoboSource Control 3? Who's using this?

Guest
Feb 06, 2007 Feb 06, 2007

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I have been dealing with the RoboSource Control tech at Adobe and she cannot solve my problem. I'm trying to simply install RSC 3 on a Server 2003 (small business) and I cannot install the server components. It is throwing up an error before it completes: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I bought the software as a download - I also ordered the backup disc, I have tried both sources. I also downloaded and tried the trial version to no avail.
This lead me to believe it was problems on my end - so I tried to install it on a brand new windows XP machine - same problem. Tried on a Server 2000 machine - same problem. So here I sit without version control and in desperate need.
The client installs fine, just an issue with the server portion.
Just thought I'd write to see if anyone else is having a problem installing RoboSource Control 3 or if anyone is even using it.

Thanks
Ryan
rhudson@progressivedyn.com

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New Here ,
Feb 06, 2007 Feb 06, 2007

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HI Ryan,

Can you email me your case number so I can see if this has been escalated? shtracy@adobe.com

Does this document help?

http://www.adobe.com/go/kb400373

Thanks

Shane
Adobe Tech Support

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Guest
Feb 06, 2007 Feb 06, 2007

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Thanks Shane, I sent you an email.

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