11 Replies Latest reply: Nov 10, 2014 7:07 PM by Jay Mitchosky RSS

    3D menu greyed out in Photoshop CS6

    philking Community Member
    philking May 20, 2013 1:01 PM

      I am running windows 7 64-bit

      Photoshop CS6 extended via Creative Cloud

       

      Graphics Card: NVIDIA Quadro NVS 420

      Latest driver: version 320.00

       

      When trying to access the 3D menu in Photoshop it is greyed-out. The only item selectable is 'Get More Content'

       

      Any suggestions?

      Thanks,

      Phil

      • 5970 Views
      • Tags:
        • 1. Re: 3D menu greyed out in Photoshop CS6
          Pierre Courtejoie CommunityMVP
          Pierre Courtejoie May 20, 2013 2:10 PM (in response to philking)

          Hello! According to http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html, your video card is supported. The videeocard needs to have 512 MB to give you access to the 3D tools.

          could you please post the contents of help> system info so that we can see what the

          GPU sniffer reports?

          • 2. Re: 3D menu greyed out in Photoshop CS6
            philking Community Member
            philking May 21, 2013 5:16 AM (in response to Pierre Courtejoie)

            Here is the system info

            Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x32
            Operating System: Windows 7 64-bit
            Version: 6.1 Service Pack 1
            System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
            Physical processor count: 4
            Processor speed: 2992 MHz
            Built-in memory: 8062 MB
            Free memory: 6097 MB
            Memory available to Photoshop: 3255 MB
            Memory used by Photoshop: 70 %
            Image tile size: 128K
            Image cache levels: 4
            OpenGL Drawing: Enabled.
            OpenGL Drawing Mode: Basic
            OpenGL Allow Normal Mode: True.
            OpenGL Allow Advanced Mode: True.
            OpenGL Allow Old GPUs: Not Detected.
            OpenCL Unavailable
            OpenGL Version: 3.0
            Video Rect Texture Size: 8192
            OpenGL Memory: 256 MB
            Video Card Vendor: NVIDIA Corporation
            Video Card Renderer: Quadro NVS 420/PCIe/SSE2
            Display: 1
            Display Bounds: top=0, left=0, bottom=1600, right=2560
            Video Card Number: 2
            Video Card: NVIDIA Quadro NVS 420
            Driver Version: 9.18.13.2000
            Driver Date: 20130418000000.000000-000
            Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
            Video Mode:
            Video Card Caption: NVIDIA Quadro NVS 420
            Video Card Memory: 256 MB
            Video Card Number: 1
            Video Card: NVIDIA Quadro NVS 420
            Driver Version: 9.18.13.2000
            Driver Date: 20130418000000.000000-000
            Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
            Video Mode: 2560 x 1600 x 4294967296 colors
            Video Card Caption: NVIDIA Quadro NVS 420
            Video Card Memory: 256 MB
            Serial number: 90970550225979208064
            Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
            Temporary file path: C:\Users\philk\AppData\Local\Temp\
            Photoshop scratch has async I/O enabled
            Scratch volume(s):
              Startup, 238.4G, 28.1G free
            Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
            Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
            Additional Plug-ins folder: not set

            Installed components:
               ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
               AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
               AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  
               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
               adobe_caps.dll   Adobe CAPS   6,0,29,0  
               AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
               aif_core.dll   AIF   3.0   62.490293
               aif_ocl.dll   AIF   3.0   62.490293
               aif_ogl.dll   AIF   3.0   62.490293
               amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
               ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
               Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
               BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
               boost_date_time.dll   DVA Product   6.0.0  
               boost_signals.dll   DVA Product   6.0.0  
               boost_system.dll   DVA Product   6.0.0  
               boost_threads.dll   DVA Product   6.0.0  
               cg.dll   NVIDIA Cg Runtime   3.0.00007  
               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
               CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
               CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
               data_flow.dll   AIF   3.0   62.490293
               dvaaudiodevice.dll   DVA Product   6.0.0  
               dvacore.dll   DVA Product   6.0.0  
               dvamarshal.dll   DVA Product   6.0.0  
               dvamediatypes.dll   DVA Product   6.0.0  
               dvaplayer.dll   DVA Product   6.0.0  
               dvatransport.dll   DVA Product   6.0.0  
               dvaunittesting.dll   DVA Product   6.0.0  
               dynamiclink.dll   DVA Product   6.0.0  
               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
               filter_graph.dll   AIF   3.0   62.490293
               hydra_filters.dll   AIF   3.0   62.490293
               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
               image_compiler.dll   AIF   3.0   62.490293
               image_flow.dll   AIF   3.0   62.490293
               image_runtime.dll   AIF   3.0   62.490293
               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
               libeay32.dll   The OpenSSL Toolkit   0.9.8g  
               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
               LogSession.dll   LogSession   2.1.2.1681  
               mediacoreif.dll   DVA Product   6.0.0  
               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
               msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
               msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
               pdfsettings.dll   Adobe PDFSettings   1.04  
               Photoshop.dll   Adobe Photoshop CS6   CS6  
               Plugin.dll   Adobe Photoshop CS6   CS6  
               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  
               PSArt.dll   Adobe Photoshop CS6   CS6  
               PSViews.dll   Adobe Photoshop CS6   CS6  
               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
               shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
               ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112


            Required plug-ins:

               3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Accented Edges 13.0
               Adaptive Wide Angle 13.0
               Angled Strokes 13.0
               Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Bas Relief 13.0
               BMP 13.0
               Camera Raw 7.4
               Chalk & Charcoal 13.0
               Charcoal 13.0
               Chrome 13.0
               Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Color Halftone 13.0
               Colored Pencil 13.0
               CompuServe GIF 13.0
               Conté Crayon 13.0
               Craquelure 13.0
               Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Crop and Straighten Photos Filter 13.0
               Crosshatch 13.0
               Crystallize 13.0
               Cutout 13.0
               Dark Strokes 13.0
               De-Interlace 13.0
               Dicom 13.0
               Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Diffuse Glow 13.0
               Displace 13.0
               Dry Brush 13.0
               Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Embed Watermark 4.0
               Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Extrude 13.0
               FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Fibers 13.0
               Film Grain 13.0
               Filter Gallery 13.0
               Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Fresco 13.0
               Glass 13.0
               Glowing Edges 13.0
               Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Grain 13.0
               Graphic Pen 13.0
               Halftone Pattern 13.0
               HDRMergeUI 13.0
               IFF Format 13.0
               Ink Outlines 13.0
               JPEG 2000 13.0
               Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Lens Blur 13.0
               Lens Correction 13.0
               Lens Flare 13.0
               Liquify 13.0
               Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Mezzotint 13.0
               Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Mosaic Tiles 13.0
               Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Neon Glow 13.0
               Note Paper 13.0
               NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Ocean Ripple 13.0
               Oil Paint 13.0
               OpenEXR 13.0
               Paint Daubs 13.0
               Palette Knife 13.0
               Patchwork 13.0
               Paths to Illustrator 13.0
               PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Photocopy 13.0
               Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Pinch 13.0
               Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Plaster 13.0
               Plastic Wrap 13.0
               PNG 13.0
               Pointillize 13.0
               Polar Coordinates 13.0
               Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Poster Edges 13.0
               Radial Blur 13.0
               Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Read Watermark 4.0
               Reticulation 13.0
               Ripple 13.0
               Rough Pastels 13.0
               Save for Web 13.0
               ScriptingSupport 13.1.2
               Shear 13.0
               Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Smart Blur 13.0
               Smudge Stick 13.0
               Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Spatter 13.0
               Spherize 13.0
               Sponge 13.0
               Sprayed Strokes 13.0
               Stained Glass 13.0
               Stamp 13.0
               Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Sumi-e 13.0
               Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Targa 13.0
               Texturizer 13.0
               Tiles 13.0
               Torn Edges 13.0
               Twirl 13.0
               Underpainting 13.0
               Vanishing Point 13.0
               Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Water Paper 13.0
               Watercolor 13.0
               Wave 13.0
               Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               Wind 13.0
               Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
               ZigZag 13.0

            Optional and third party plug-ins: NONE

            Plug-ins that failed to load: NONE
            Flash:
               Mini Bridge
               Kuler
            Installed TWAIN devices: NONE

            • 3. Re: 3D menu greyed out in Photoshop CS6
              conroy Community Member
              conroy May 21, 2013 5:36 AM (in response to philking)

              Video Card Memory: 256 MB

               

              Ps 13.1.2 is programmed to not enable 3D when VRAM is less than 512 MB.

               

              In case you want to try 13.0.1, it allows me to use 3D with 256 MB although 512 MB is the stated requirement.

              • 4. Re: 3D menu greyed out in Photoshop CS6
                Pierre Courtejoie CommunityMVP
                Pierre Courtejoie May 21, 2013 5:37 AM (in response to philking)

                Unfortunately, your videocard does not have enough RAM to support the 3D features.

                Also, I notice that you are running the 32bits version of Photoshop. You would have more RAM available if you were using the other installed version, with (64bits) appended (but it would not fix your 3D issue).

                • 5. Re: 3D menu greyed out in Photoshop CS6
                  philking Community Member
                  philking May 21, 2013 5:46 AM (in response to Pierre Courtejoie)

                  I have the 64-bit version loaded too. That one gives the following system info.

                  Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
                  Operating System: Windows 7 64-bit
                  Version: 6.1 Service Pack 1
                  System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
                  Physical processor count: 4
                  Processor speed: 2992 MHz
                  Built-in memory: 8062 MB
                  Free memory: 5367 MB
                  Memory available to Photoshop: 7094 MB
                  Memory used by Photoshop: 60 %
                  Image tile size: 1024K
                  Image cache levels: 4
                  OpenGL Drawing: Enabled.
                  OpenGL Drawing Mode: Basic
                  OpenGL Allow Normal Mode: True.
                  OpenGL Allow Advanced Mode: True.
                  OpenGL Allow Old GPUs: Not Detected.
                  OpenCL Unavailable
                  OpenGL Version: 3.0
                  Video Rect Texture Size: 8192
                  OpenGL Memory: 256 MB
                  Video Card Vendor: NVIDIA Corporation
                  Video Card Renderer: Quadro NVS 420/PCIe/SSE2
                  Display: 1
                  Display Bounds: top=0, left=0, bottom=1600, right=2560
                  Video Card Number: 2
                  Video Card: NVIDIA Quadro NVS 420
                  Driver Version: 9.18.13.2000
                  Driver Date: 20130418000000.000000-000
                  Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                  Video Mode:
                  Video Card Caption: NVIDIA Quadro NVS 420
                  Video Card Memory: 256 MB
                  Video Card Number: 1
                  Video Card: NVIDIA Quadro NVS 420
                  Driver Version: 9.18.13.2000
                  Driver Date: 20130418000000.000000-000
                  Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                  Video Mode: 2560 x 1600 x 4294967296 colors
                  Video Card Caption: NVIDIA Quadro NVS 420
                  Video Card Memory: 256 MB
                  Serial number: 90970550225979208064
                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
                  Temporary file path: C:\Users\philk\AppData\Local\Temp\
                  Photoshop scratch has async I/O enabled
                  Scratch volume(s):
                    C:\, 238.4G, 27.8G free
                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
                  Additional Plug-ins folder: not set

                  Installed components:
                     ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
                     adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
                     AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
                     AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
                     AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
                     AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  
                     AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
                     AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
                     AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
                     adobe_caps.dll   Adobe CAPS   6,0,29,0  
                     AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
                     ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
                     aif_core.dll   AIF   3.0   62.490293
                     aif_ocl.dll   AIF   3.0   62.490293
                     aif_ogl.dll   AIF   3.0   62.490293
                     amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
                     ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                     Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
                     BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
                     boost_date_time.dll   DVA Product   6.0.0  
                     boost_signals.dll   DVA Product   6.0.0  
                     boost_system.dll   DVA Product   6.0.0  
                     boost_threads.dll   DVA Product   6.0.0  
                     cg.dll   NVIDIA Cg Runtime   3.0.00007  
                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                     CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
                     CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
                     data_flow.dll   AIF   3.0   62.490293
                     dvaaudiodevice.dll   DVA Product   6.0.0  
                     dvacore.dll   DVA Product   6.0.0  
                     dvamarshal.dll   DVA Product   6.0.0  
                     dvamediatypes.dll   DVA Product   6.0.0  
                     dvaplayer.dll   DVA Product   6.0.0  
                     dvatransport.dll   DVA Product   6.0.0  
                     dvaunittesting.dll   DVA Product   6.0.0  
                     dynamiclink.dll   DVA Product   6.0.0  
                     ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
                     FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
                     filter_graph.dll   AIF   3.0   62.490293
                     hydra_filters.dll   AIF   3.0   62.490293
                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                     image_compiler.dll   AIF   3.0   62.490293
                     image_flow.dll   AIF   3.0   62.490293
                     image_runtime.dll   AIF   3.0   62.490293
                     JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                     LogSession.dll   LogSession   2.1.2.1681  
                     mediacoreif.dll   DVA Product   6.0.0  
                     MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                     pdfsettings.dll   Adobe PDFSettings   1.04  
                     Photoshop.dll   Adobe Photoshop CS6   CS6  
                     Plugin.dll   Adobe Photoshop CS6   CS6  
                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
                     PSArt.dll   Adobe Photoshop CS6   CS6  
                     PSViews.dll   Adobe Photoshop CS6   CS6  
                     SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
                     ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                     tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                     updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112


                  Required plug-ins:

                     3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Accented Edges 13.0
                     Adaptive Wide Angle 13.0
                     Angled Strokes 13.0
                     Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Bas Relief 13.0
                     BMP 13.0
                     Camera Raw 7.4
                     Chalk & Charcoal 13.0
                     Charcoal 13.0
                     Chrome 13.0
                     Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Color Halftone 13.0
                     Colored Pencil 13.0
                     CompuServe GIF 13.0
                     Conté Crayon 13.0
                     Craquelure 13.0
                     Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Crop and Straighten Photos Filter 13.0
                     Crosshatch 13.0
                     Crystallize 13.0
                     Cutout 13.0
                     Dark Strokes 13.0
                     De-Interlace 13.0
                     Dicom 13.0
                     Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Diffuse Glow 13.0
                     Displace 13.0
                     Dry Brush 13.0
                     Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Embed Watermark 4.0
                     Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Extrude 13.0
                     FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Fibers 13.0
                     Film Grain 13.0
                     Filter Gallery 13.0
                     Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Fresco 13.0
                     Glass 13.0
                     Glowing Edges 13.0
                     Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Grain 13.0
                     Graphic Pen 13.0
                     Halftone Pattern 13.0
                     HDRMergeUI 13.0
                     IFF Format 13.0
                     Ink Outlines 13.0
                     JPEG 2000 13.0
                     Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Lens Blur 13.0
                     Lens Correction 13.0
                     Lens Flare 13.0
                     Liquify 13.0
                     Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Mezzotint 13.0
                     Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Mosaic Tiles 13.0
                     Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Neon Glow 13.0
                     Note Paper 13.0
                     NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Ocean Ripple 13.0
                     Oil Paint 13.0
                     OpenEXR 13.0
                     Paint Daubs 13.0
                     Palette Knife 13.0
                     Patchwork 13.0
                     Paths to Illustrator 13.0
                     PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Photocopy 13.0
                     Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Pinch 13.0
                     Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Plaster 13.0
                     Plastic Wrap 13.0
                     PNG 13.0
                     Pointillize 13.0
                     Polar Coordinates 13.0
                     Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Poster Edges 13.0
                     Radial Blur 13.0
                     Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Read Watermark 4.0
                     Reticulation 13.0
                     Ripple 13.0
                     Rough Pastels 13.0
                     Save for Web 13.0
                     ScriptingSupport 13.1.2
                     Shear 13.0
                     Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Smart Blur 13.0
                     Smudge Stick 13.0
                     Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Spatter 13.0
                     Spherize 13.0
                     Sponge 13.0
                     Sprayed Strokes 13.0
                     Stained Glass 13.0
                     Stamp 13.0
                     Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Sumi-e 13.0
                     Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Targa 13.0
                     Texturizer 13.0
                     Tiles 13.0
                     Torn Edges 13.0
                     Twirl 13.0
                     Underpainting 13.0
                     Vanishing Point 13.0
                     Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Water Paper 13.0
                     Watercolor 13.0
                     Wave 13.0
                     Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     Wind 13.0
                     Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
                     ZigZag 13.0

                  Optional and third party plug-ins: NONE

                  Plug-ins that failed to load: NONE
                  Flash:
                     Mini Bridge
                     Kuler
                  Installed TWAIN devices: NONE

                  • 6. Re: 3D menu greyed out in Photoshop CS6
                    conroy Community Member
                    conroy May 21, 2013 5:54 AM (in response to philking)

                    As I already said,

                     

                    Video Card Memory: 256 MB

                     

                    Ps 13.1.2 is programmed to not enable 3D when VRAM is less than 512 MB.

                     

                    In case you want to try 13.0.1, it allows me to use 3D with 256 MB although 512 MB is the stated requirement.

                    • 7. Re: 3D menu greyed out in Photoshop CS6
                      philking Community Member
                      philking May 21, 2013 5:57 AM (in response to conroy)

                      Thanks.

                      • 8. Re: 3D menu greyed out in Photoshop CS6
                        Chris Cox Adobe Employee
                        Chris Cox May 21, 2013 10:42 AM (in response to philking)

                        Note that the VRAM limit was increased to avoid frequent bugs in video card drivers.

                        The limit should have been 512 Meg to start with.

                        • 9. Re: 3D menu greyed out in Photoshop CS6
                          Baaine Community Member
                          Baaine Jan 13, 2014 10:32 AM (in response to philking)

                          Just a quick question which may answer your problem.  What is your file set to: RGB or CMYK.  If set to CMYK, it will grey out all of your 3D menu options. 

                          • 10. Re: 3D menu greyed out in Photoshop CS6
                            thyrdrail Community Member
                            thyrdrail Mar 18, 2014 2:53 PM (in response to Baaine)

                            THANK YOU, BAAINE!!! i've been having the same problem with my 3d tool menu greyed out and spent so much time perusing the web and the other posts in this thread. your simple post and solution of switching to RGB from CMYK values resolved my problem. now why couldnt the other dudes have thought of that earlier?? sometimes its the smallest solution that fixes the problem!!

                            • 11. Re: 3D menu greyed out in Photoshop CS6
                              Jay Mitchosky Community Member
                              Jay Mitchosky Nov 10, 2014 7:07 PM (in response to philking)

                              I also have 3D options greyed out despite a) trashing prefs, b) operating in RGB mode, and c) having 1MB of VRAM on tap. So now what?