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Online help isn't working on one machine only

New Here ,
May 21, 2013 May 21, 2013

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Context-sensitive help quit working on one machine only. Any clues?

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LEGEND ,
May 21, 2013 May 21, 2013

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Can you provide us some more information, such as:

- Which flavour/version of RH are you using?

- What is your output type?

- How is the CSH called?

Greet,

Willam

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New Here ,
May 22, 2013 May 22, 2013

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We are running Robohelp 10 in a Windows 7 environment.

The output is HTML

The CSH is called from within the application. And we have the HTML output posed on a web site, as well.

My boss cannot access the CSH from within the application or from directly accessing it on the web site. Her's is the only computer that fails to open either help file.

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Community Expert ,
May 23, 2013 May 23, 2013

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Does it fail to open at all or does it get so far and stall?

What browser?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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LEGEND ,
May 23, 2013 May 23, 2013

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In addition to Peter’s question: Are you creating WebHelp? Or perhaps HTML5?

Greet,

Willam

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