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Adobe Application Mgr crashes constantly ...

Explorer ,
May 21, 2013 May 21, 2013

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hi ...

I've got a 2009 Macbook Pro laptop with an intel dual core 64-bit + 4 gig RAM.

in Lion OS, the Adobe application manager crashed every time i started  it.

I've now upgraded to the latest OS, "Mountain Lion", with all updates; I trashed AAM & re-downloaded & installed it, and same thing.

I've purchased the cloud apps in a year long subscription and I can't even download them and install them.

anyone know what's up with this?

thanks,

Gary

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LEGEND ,
May 21, 2013 May 21, 2013

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Provide the exact crash info:

Working with your Operating System’s Tools

Sounds like a networking issue or something with your volumes. Are you on some wireless connection? Using external drives?

Mylenium

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Explorer ,
May 21, 2013 May 21, 2013

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Hi,  I'll paste the crash report below.
I'm using a wired connection at this time.  No external drives connected.

---------------------------- error report----------------------------

Process:     PDApp [1049]
Path:        /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier:  com.adobe.PDApp
Version:     7.0.0.324 (7.0.0.324)
Code Type:   X86 (Native)

Parent Process:  launchd [166]

User ID:     502

Date/Time:   2013-05-21 10:38:30.068 -0700
OS Version:  Mac OS X 10.8.3 (12D78)

Report Version:  10

Interval Since Last Report:      1449 sec
Crashes Since Last Report:       3

Per-App Interval Since Last Report:  2 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                  877B87C6-371C-7856-F79F-0CC76114F650

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** error for object 0x1b0820: pointer being freed was not allocated

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib    0x91768a6a __pthread_kill + 10
1   libsystem_c.dylib         0x97a9cb2f pthread_kill + 101
2   libsystem_c.dylib         0x97ad34ec abort + 168
3   libsystem_c.dylib         0x97ab5e03 free + 428
4   com.apple.CoreServices.CarbonCore0x909bc728 DisposePtr + 36
5   com.apple.DesktopVideoOut 0x007f9710 DVOClockClose + 121
6   com.apple.CoreServices.CarbonCore0x90a8eadb callComponentStorage_44 + 25
7   com.apple.CoreServices.CarbonCore0x90a7fabf CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 45
8   com.apple.CoreServices.CarbonCore0x90a7faff CallComponentFunctionWithStorageProcInfo + 30
9   com.apple.DesktopVideoOut 0x007f9266 DVOClockComponentDispatch + 98
10  com.apple.CoreServices.CarbonCore0x909f9ade CallComponent + 151
11  com.apple.CoreServices.CarbonCore0x909f9b38 CallComponentDispatch + 29
12  com.apple.CoreServices.CarbonCore0x90a8cb07 CallComponentClose + 43
13  com.apple.CoreServices.CarbonCore0x909f8d67 CloseComponentInternal(ComponentInstanceRecord*) + 103
14  com.apple.CoreServices.CarbonCore0x909f96f2 OpenAComponent + 520
15  com.apple.CoreServices.CarbonCore0x909f94e2 OpenComponent + 24
16  com.apple.CoreServices.CarbonCore0x909f9aeb CallComponent + 164
17  com.apple.CoreServices.CarbonCore0x909f9b38 CallComponentDispatch + 29
18  com.apple.CoreServices.CarbonCore0x90a8cb63 CallComponentVersion + 37
19  com.apple.CoreServices.CarbonCore0x909f8ed5 getComponentVersion(RegisteredComponent*) + 213
20  com.apple.CoreServices.CarbonCore0x909f5fc8 DestroyOlder(RegisteredComponent*, long) + 54
21  com.apple.CoreServices.CarbonCore0x909f5f21 RegisterComponentResourcePtr + 708
22  com.apple.CoreServices.CarbonCore0x909f0216 registerSystemComponents + 866
23  com.apple.CoreServices.CarbonCore0x909f8774 FindNextComponentInternal(ComponentRecord*, ComponentDescription*, unsigned long) + 60
24  com.apple.CoreServices.CarbonCore0x909f8f80 FindNextComponent + 54
25  com.apple.QuickTime       0x99c7d7d2 EnterMovies_priv + 541
26  com.apple.QuickTime       0x99c7d368 EnterMovies + 16
27  com.adobe.ape.engine      0x05163d7c APXGetHostAPI + 1910220
28  com.adobe.ape.engine      0x05007ce5 APXGetHostAPI + 484661
29  com.adobe.ape.engine      0x05434a5c SWFLPlayer_Initialize + 43196
30  com.adobe.ape.engine      0x0542f01a SWFLPlayer_Initialize + 20090
31  com.adobe.ape             0x034625ef APEStreamWrite + 115487
32  com.adobe.ape             0x03460689 APEStreamWrite + 107449
33  com.adobe.ape             0x03464124 APEStreamWrite + 122452
34  com.adobe.ape             0x0345ae65 APEStreamWrite + 84885
35  com.adobe.ape             0x03444843 APEPlayerFromStageHIView + 595
36  com.adobe.PDApp           0x0000784f 0x1000 + 26703
37  com.adobe.PDApp           0x0000f239 0x1000 + 57913
38  com.adobe.PDApp           0x00004a18 0x1000 + 14872
39  com.apple.Foundation      0x999be152 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
40  com.apple.CoreFoundation  0x93dfb861 ___CFXNotificationPost_block_invoke_0 + 257
41  com.apple.CoreFoundation  0x93d46e9a _CFXNotificationPost + 2794
42  com.apple.Foundation      0x999a6c88 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
43  com.apple.AppKit          0x988c50fe -[NSApplication _postDidFinishNotification] + 367
44  com.apple.AppKit          0x988c4db8 -[NSApplication _sendFinishLaunchingNotification] + 249
45  com.apple.AppKit          0x988c1d0f -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 751
46  com.apple.AppKit          0x988c1824 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
47  libobjc.A.dylib           0x96874628 -[NSObject performSelector:withObject:withObject:] + 77
48  com.apple.Foundation      0x999c173a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
49  com.apple.Foundation      0x999c1291 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
50  com.apple.Foundation      0x999c108e _NSAppleEventManagerGenericHandler + 173
51  com.apple.AE              0x904e1a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
52  com.apple.AE              0x904b6fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
53  com.apple.AE              0x904b6e7d aeProcessAppleEvent + 318
54  com.apple.HIToolbox       0x93ffec58 AEProcessAppleEvent + 100
55  com.apple.AppKit          0x988bdd4d _DPSNextEvent + 1655
56  com.apple.AppKit          0x988bd1dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
57  com.apple.AppKit          0x988b363c -[NSApplication run] + 855
58  com.apple.AppKit          0x98856666 NSApplicationMain + 1053
59  com.adobe.PDApp           0x00006ef2 0x1000 + 24306
60  com.adobe.PDApp           0x00002bd5 0x1000 + 7125

Thread 1:

0   libsystem_kernel.dylib    0x917690ee __workq_kernreturn + 10
1   libsystem_c.dylib         0x97a9e0ac _pthread_workq_return + 45
2   libsystem_c.dylib         0x97a9de79 _pthread_wqthread + 448
3   libsystem_c.dylib         0x97a85d2a start_wqthread + 30

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib    0x917699ae kevent + 10
1   libdispatch.dylib         0x93507c71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib         0x935077a9 _dispatch_mgr_thread + 53

Thread 3:

0   libsystem_kernel.dylib    0x917690ee __workq_kernreturn + 10
1   libsystem_c.dylib         0x97a9e0ac _pthread_workq_return + 45
2   libsystem_c.dylib         0x97a9de79 _pthread_wqthread + 448
3   libsystem_c.dylib         0x97a85d2a start_wqthread + 30

Thread 4:

0   libsystem_kernel.dylib    0x917690ee __workq_kernreturn + 10
1   libsystem_c.dylib         0x97a9e0ac _pthread_workq_return + 45
2   libsystem_c.dylib         0x97a9de79 _pthread_wqthread + 448
3   libsystem_c.dylib         0x97a85d2a start_wqthread + 30

Thread 5:

0   libsystem_kernel.dylib    0x917690ee __workq_kernreturn + 10
1   libsystem_c.dylib         0x97a9e0ac _pthread_workq_return + 45
2   libsystem_c.dylib         0x97a9de79 _pthread_wqthread + 448
3   libsystem_c.dylib         0x97a85d2a start_wqthread + 30

Thread 6:

0   libsystem_kernel.dylib    0x917688e2 __psynch_cvwait + 10
1   libsystem_c.dylib         0x97aa0280 _pthread_cond_wait + 833
2   libsystem_c.dylib         0x97b26095 pthread_cond_wait$UNIX2003 + 71
3   com.adobe.ape.engine      0x0521489f APXGetHostAPI + 2633967
4   com.adobe.ape.engine      0x04fa5d9f APXGetHostAPI + 83439
5   com.adobe.ape.engine      0x0521498e APXGetHostAPI + 2634206
6   com.adobe.ape.engine      0x052149f7 APXGetHostAPI + 2634311
7   com.adobe.ape.engine      0x05214b16 APXGetHostAPI + 2634598
8   libsystem_c.dylib         0x97a9b5b7 _pthread_start + 344
9   libsystem_c.dylib         0x97a85d4e thread_start + 34

Thread 7:

0   libsystem_kernel.dylib    0x917688e2 __psynch_cvwait + 10
1   libsystem_c.dylib         0x97aa0280 _pthread_cond_wait + 833
2   libsystem_c.dylib         0x97b26095 pthread_cond_wait$UNIX2003 + 71
3   com.adobe.ape.engine      0x0521489f APXGetHostAPI + 2633967
4   com.adobe.ape.engine      0x04fa5d9f APXGetHostAPI + 83439
5   com.adobe.ape.engine      0x0521498e APXGetHostAPI + 2634206
6   com.adobe.ape.engine      0x052149f7 APXGetHostAPI + 2634311
7   com.adobe.ape.engine      0x05214b16 APXGetHostAPI + 2634598
8   libsystem_c.dylib         0x97a9b5b7 _pthread_start + 344
9   libsystem_c.dylib         0x97a85d4e thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0x00000004  ecx: 0xbfffe0ec  edx: 0x91768a6a

  edi: 0xac945a28  esi: 0x00000006  ebp: 0xbfffe108  esp: 0xbfffe0ec

   ss: 0x00000023  efl: 0x00000206  eip: 0x91768a6a   cs: 0x0000000b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x003fd000

Logical CPU: 0

Binary Images:

0x1000 -0xa2ffb +com.adobe.PDApp (7.0.0.324 - 7.0.0.324) <08FC5963-86A3-3F85-BE1F-5C7C03F20E20> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
   0xb3000 -0xbaffb +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <97387687-C9B4-76C5-FD95-8D4419271592> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape

  0x335000 -   0x342ff3  com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

  0x700000 -   0x780ff6  com.apple.xquery (1.3.1 - 30) <F6B4DB2B-47A3-3B61-9297-FA2B53859DFF> /System/Library/PrivateFrameworks/XQuery.framework/XQuery

  0x7f4000 -   0x7f9ff7  com.apple.DesktopVideoOut (1.2.4 - 1.2.4) /Library/QuickTime/DesktopVideoOut 2.component/Contents/MacOS/DesktopVideoOut

0x2a25000 -  0x2b22ff3 +AdobePIM.dylib (7.0.0.324 - 7.0.0.324) <CDF03182-F2E6-37C5-B0EA-1261E9F3D034> /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib

0x3427000 -  0x347bfef +com.adobe.ape (3.4.0.29366 - 3.4.0.29366) <FEA983C9-2221-4A47-D3E2-95DEA682B378> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore

0x4f5c000 -  0x5ea4ff3 +com.adobe.ape.engine (3.4.0.29366 - 3.4.0.29366) <35BD8121-4596-CA6E-194B-FCE0D0635448> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Contents/MacOS/adbeapeengine

0x60a0000 -  0x614bfff  libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib

0x8fe48000 - 0x8fe7ae57  dyld (210.2.3) <4D38DEED-9837-3202-B8E9-41272D01EA2C> /usr/lib/dyld

0x90007000 - 0x9000efff  libsystem_dnssd.dylib (379.37) <49A44FB3-559D-3C7E-AA40-23F5A8E612AC> /usr/lib/system/libsystem_dnssd.dylib

0x9000f000 - 0x9000fffd  libOpenScriptingUtil.dylib (148.3) <87895E27-88E2-3249-8D0E-B17E76FB00C1> /usr/lib/libOpenScriptingUtil.dylib

0x90021000 - 0x90060ff7  com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x90061000 - 0x900b8ff3  com.apple.HIServices (1.20 - 417) <30AA0F48-A397-339E-BC62-24620B2B35BC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x900b9000 - 0x900c2fff  com.apple.CommerceCore (1.0 - 26.1) <8C28115C-6EC1-316D-9237-F4FBCBB778C5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore

0x900c3000 - 0x900e0ff7  libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib

0x900e1000 - 0x901caff7  libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib

0x901d7000 - 0x901f9fff  libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib

0x901fa000 - 0x90206ff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

0x90335000 - 0x90383ffb  libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x903ea000 - 0x903fffff  com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x90400000 - 0x90464ff3  libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib

0x90465000 - 0x904a7ffb  com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices

0x904a8000 - 0x904aefff  libGFXShared.dylib (8.7.25) <4268BFAF-4529-3B40-A8B9-66F176AC20CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

0x904af000 - 0x90509ffb  com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x9050c000 - 0x90542ffb  com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols

0x90543000 - 0x9058aff3  com.apple.CoreMedia (1.0 - 926.87) <713B7213-D695-3162-9852-DBC114C26178> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x9058b000 - 0x90943ffa  libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x90944000 - 0x90944fff  com.apple.Carbon (154 - 155) <17F1B675-E054-3D2C-900B-C9CE69F1FC31> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x90945000 - 0x90987ff7  libcups.2.dylib (327.3) <C7A4A315-FA15-354B-8BC9-BE824C4EFF6D> /usr/lib/libcups.2.dylib

0x90988000 - 0x90988fff  libSystem.B.dylib (169.3) <0A82D354-A1B4-3F3E-8C7E-5047C38D4668> /usr/lib/libSystem.B.dylib

0x90989000 - 0x9098cfff  com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x90999000 - 0x9099affd  libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib

0x9099b000 - 0x90ca0ff7  com.apple.CoreServices.CarbonCore (1037.5 - 1037.5) <356AE2DF-ABB0-319C-8B5B-2F33D693889F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x90ca1000 - 0x90ca5ffe  libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib

0x90ca6000 - 0x90ccbff7  com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters

0x90ccc000 - 0x90d2efff  libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib

0x90d2f000 - 0x90d33fff  com.apple.OpenDirectory (10.8 - 151.10) <B9244697-CB05-3BD3-80A7-D188B3747B03> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x90d34000 - 0x90d3effe  com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

0x915bd000 - 0x916f8ff7  libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x91700000 - 0x9174eff3  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x9174f000 - 0x91753fff  com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x91754000 - 0x9176effc  libsystem_kernel.dylib (2050.22.13) <70C520E8-0394-3DFB-823B-FE8C251C169A> /usr/lib/system/libsystem_kernel.dylib

0x9176f000 - 0x91823fff  com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x91824000 - 0x91855fff  com.apple.DictionaryServices (1.2 - 184.4) <A31BB2CE-6965-3610-8B11-EA26EC6D7EEA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices

0x91856000 - 0x91864fff  com.apple.opengl (1.8.7 - 1.8.7) <0631EC1D-833B-39D2-A907-A9F7617E5504> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x91865000 - 0x91884ff3  com.apple.Ubiquity (1.2 - 243.15) <E10A2937-D671-3D14-AF8D-BA25E601F458> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x918b1000 - 0x91948ff7  com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x91949000 - 0x91bb6ffb  com.apple.imageKit (2.2 - 670) <E5D08218-C9FC-32ED-B461-4725B2456404> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit

0x91bb7000 - 0x91bc4ff7  com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression

0x91c7d000 - 0x91e39ffd  libicucore.A.dylib (491.11.2) <59A23F06-16AD-35F8-BA58-D17305232402> /usr/lib/libicucore.A.dylib

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0x967ef000 - 0x967fdfff  libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib

0x967fe000 - 0x9684afff  libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib

0x9684b000 - 0x9684dffd  libCVMSPluginSupport.dylib (8.7.25) <C8FC6227-5209-3138-89CD-03CAD11F3EC3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib

0x9684e000 - 0x96855ff3  com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x96856000 - 0x96963057  libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib

0x96c37000 - 0x97033feb  com.apple.VideoToolbox (1.0 - 926.87) <D6460276-E1CF-317D-B32F-80EAE916168C> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

0x9706a000 - 0x97182ff7  com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

0x97183000 - 0x97191ff7  libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib

0x971ea000 - 0x97214ff9  com.apple.framework.Apple80211 (8.3.2 - 832.18.1) <69AD5C5E-14A2-3E2B-AE28-2C7A7E4F5D0A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x97215000 - 0x9721dfff  libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib

0x979d3000 - 0x979dcfff  com.apple.DiskArbitration (2.5.2 - 2.5.2) <89822A83-B450-3363-8E9C-9B80CB4450B1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x979dd000 - 0x97a4cffb  com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x97a67000 - 0x97a71fff  libCSync.A.dylib (331.0.4) <71A7B331-C8A2-322C-AFB0-062EE9C3B848> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x97a72000 - 0x97a84fff  libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib

0x97a85000 - 0x97b42feb  libsystem_c.dylib (825.26) <6E35A83F-1A5B-3AF9-8C6D-D7B57B25FB63> /usr/lib/system/libsystem_c.dylib

0x97b43000 - 0x97b85ff7  libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib

0x97b86000 - 0x97b8dfff  liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib

0x97e43000 - 0x97e76ffb  com.apple.GSS (3.0 - 2.0) <9566A96D-C296-3ABD-A12A-E274C81C0B25> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x97f75000 - 0x98218ff3  com.apple.CoreImage (8.2.4 - 1.0.1) <BA4EE8D7-FE72-3CC3-801F-B69D8A8B426F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage

0x98219000 - 0x9865bff3  com.apple.CoreGraphics (1.600.0 - 331.0.4) <BC041647-FB5A-3D07-A253-F3D34E25BF6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x986fa000 - 0x986fafff  libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib

0x986fb000 - 0x98759ff7  com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <953DD669-8C6E-387D-AB3F-D8C8965347DF> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x9875a000 - 0x99316ff7  com.apple.AppKit (6.8 - 1187.37) <6FBB3467-04F9-395F-8EA8-C84347C5BE43> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x99317000 - 0x99734fff  FaceCoreLight (2.4.1) <B12C8721-EFB3-30A2-9A1B-ABCDF5670764> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight

0x99735000 - 0x997aeff0  com.apple.CorePDF (2.0 - 2) <6B5BF755-F336-359C-9A99-F006F61442CF> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

0x997af000 - 0x99824ff7  com.apple.ApplicationServices.ATS (332 - 341.1) <BEE998BC-E4A5-3BA0-A6B5-31A1DFA1522C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x99825000 - 0x9982cffe  com.apple.agl (3.2.1 - AGL-3.2.1) <F13F8669-5FC5-386C-9100-523D2BBF23CE> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

0x9982d000 - 0x9982fffb  libRadiance.dylib (849) <EAF7C74F-2A71-3A07-82E1-4FADEAFCF201> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x99830000 - 0x9984dfff  libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib

0x99878000 - 0x9989cfff  libJPEG.dylib (849) <CD42C17E-6B13-35BE-B585-9AE69CEA534F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x998de000 - 0x99926ff5  com.apple.opencl (2.2.18 - 2.2.18) <004A1DE4-49C6-3938-8B54-CD1DC23BDBE5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x99927000 - 0x9994cff7  com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x9994d000 - 0x99959ff8  libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib

0x9995a000 - 0x99c78ff3  com.apple.Foundation (6.8 - 945.16) <C4D95341-B4FF-30AC-815A-A23C019C57A3> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x99c79000 - 0x99c7bfff  libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib

0x99c7c000 - 0x99ef8ff7  com.apple.QuickTime (7.7.1 - 2599.24) <5B1CA228-A6B3-39DF-A5CC-F981E59DAD1D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x99ef9000 - 0x99f53fff  com.apple.ImageCaptureCore (5.0.2 - 5.0.2) <BB0D85EE-A85D-3E7B-B04E-720886553258> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore

0x99f54000 - 0x99f62ff3  libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib

0x99f63000 - 0x99f7ffff  libPng.dylib (849) <BF2CB6F5-A2F1-35A4-93F7-ACA6D7F02084> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x99f80000 - 0x9a0d8ffb  com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <0D36953C-9897-3E9B-8C70-847E90B203A2> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x9a11f000 - 0x9a1b1ffb  libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x9a1b2000 - 0x9a1b5ff7  com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

0x9a2c7000 - 0x9a43fff5  com.apple.QuartzCore (1.8 - 304.2) <FB737C74-C460-32A3-9107-D2112BAE6EBC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x9a440000 - 0x9a4c5ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x9a4c6000 - 0x9a4c9ffc  libCoreVMClient.dylib (32.3) <35B63A60-DF0A-3FB3-ABB8-164B246A43CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

0x9a4ca000 - 0x9a574fff  com.apple.LaunchServices (539.7 - 539.7) <AF33EBD3-BC0B-30B5-B7DA-5CCCF12D7EDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x9a575000 - 0x9a666ffc  libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib

0x9a667000 - 0x9a677ff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x9a678000 - 0x9a74cff3  com.apple.backup.framework (1.4.2 - 1.4.2) <0473EB45-E9BF-3C10-B235-A6E2B960A88F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

External Modification Summary:

  Calls made by other processes targeting this process:

task_for_pid: 2
thread_create: 0
thread_set_state: 0

  Calls made by this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

  Calls made by all processes on this machine:

task_for_pid: 706
thread_create: 1
thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=165.2M resident=61.6M(37%) swapped_out_or_unallocated=103.6M(63%)

Writable regions: Total=53.5M written=964K(2%) resident=18.7M(35%) swapped_out=0K(0%) unallocated=34.8M(65%)

REGION TYPE                  VIRTUAL
===========                  =======
CG backing stores               224K
CG shared images               1216K
CoreServices                   1616K
MALLOC                         21.4M
MALLOC guard page                48K
Memory tag=240                 2052K
Memory tag=242                   12K
Memory tag=243                    4K
Memory tag=249                  728K
Memory tag=35                  4768K
Stack                          67.6M
VM_ALLOCATE                    16.1M
__DATA                         8416K
__DATA/__OBJC                   312K
__IMAGE                         528K
__IMPORT                          4K
__LINKEDIT                     31.3M
__OBJC                         2292K
__OBJC/__DATA                   124K
__PAGEZERO                        4K
__TEXT                        133.9M
__UNICODE                       544K
mapped file                    87.7M
shared memory                   308K
===========                  =======
TOTAL                         380.6M

Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.42f4

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.16)

Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

Network Service: Built-in Ethernet, Ethernet, en0

Serial ATA Device: FUJITSU MHZ2320BH FFS G1, 320.07 GB

Serial ATA Device: HL-DT-ST DVDRW  GS21N

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8217, 0x06110000 / 3

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LEGEND ,
May 21, 2013 May 21, 2013

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Seems to me you may need to reinstall your OSX from scratch. For some ill-conceived reason the application manager seems to use a legacy file I/O API, which might have to do with your update install and the operating system kernel having been configured this way. That would usualyl only happen if the Boot ROM hasn't been updated properly or the hardware doesn't allow a newer kernel version, but a 2009 MacBook shoudl be able to handle this...

Mylenium

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Adobe Employee ,
May 21, 2013 May 21, 2013

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Please try the mentioned steps:

1. Enable root Account in Mac: http://support.apple.com/kb/PH11331. Log off and log in back as root user

2. Go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 and download AAM/Install and try to launch it.

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Explorer ,
May 21, 2013 May 21, 2013

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thanks for the suggestion: did the root login thing, downloaded AAM, re-installed it, and when I tried to launch it, the icon appeared on my tool-tray for half a second, then disappeared.  Tried a few times: same thing every time.

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Adobe Employee ,
May 21, 2013 May 21, 2013

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Please check private message.

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Adobe Employee ,
May 21, 2013 May 21, 2013

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Please try to open Mac in safe boot mode. See instructions: http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html and try to install and run AAM. If still you get the same error please run the cleaner tool and try to install AAM again. Cleaner tool Mac: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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