Installation Failed on Mac for version 11.7

[lutoo]

I tried to upgrade to latest version...  should have left well enough alone. Flash Player version 11.6 worked just fine. Now I've done a complete uninstall, tried all troubleshooting suggestions on Adobe site, did restarts after each attempt... all with the same results: "Installation failed" error after 7%-13% of installation. I've even tried to reinstall older version, but cannot unzip file to installable format. If I can locate 11.6 that is not archived,  I'll just use that one. I've spent the last couple of hours with this and am totally frustrated. I am on a Mac OS X 10.6.8, 2.16 GHz Intel Core 2 Duo, 64 bit.... I need HELP!!!

[VikramGaur]

Hello,

Welcome to Adobe Support

You can uninstall Flash Player completly first. (Flash Player uninstaller : http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html)

You can download Adobe Flash Player 11.7 offline installer from here : http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.d...

Thanks,

Vikram

[lutoo]

As stated, I've already done an uninstall and new install numerous times, with the same result. But just because you suggested I did it one more time. Nothing has changed. Still getting "Installation failed" at about 10% completion.

[VikramGaur]

Hello,

As a testing, please try installing Adobe Flash Player from "root" account

If root account is not enable, this will help (http://support.apple.com/kb/ht1528)

Thanks,

Vikram

[lutoo]

Tried it. Still getting the same error.

[pwillener]

Did you use the installer that Vikram gave you?

[lutoo]

Yes. I ran the uninstaller and installer from links sent.

[lutoo]

Update: Took me a week of trouble-shooting, but finally got it to install after doing a complete reinstall of my operating system. Rock on.