Connection error. Connect to Internet but I'm connected

[Guest]

Hi there,

I help customers downloading ebooks with ADE. I have a customer who can't open his ebook and hi gets this message:

"connexion error: ADE can't connect to the activation server. Make sure you are connected to internet"

He assures he is connected to internet.

Anyone has any advise, suggestions on how to work this around?

I'll really appreciate your help.

[sjpt]

I help customers downloading ebooks with ADE. Brave person ... Good luck

ADE messages are sometimes not quite appropriate.

I suggest trying the following in this order.

Order chosen for easiest first, rather than most likely to work first.

~~~

(1) Remove any old authorizations (ctrl-shift-D to ADE, cmd-shift-D if on Mac).

Restart ADE, and try to authorize again.

(2) (Temporarily) disable any firewall and try again.

(3) (Temporarily) disable any antivirus and try again.

(4) Try the older but more reliable v1.7.2. 

I feel like a broken record suggesting this one; but it has proved the solution in lots of different situations,

including this one.   http://forums.adobe.com/message/5051168

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

[Guest]

Hi Sjpt,

Thank you for your quick reply.

Not only I have the joy to help customers with their ebook problems(they never follow the steps) but I have to do it in French! double joy!

I will suggest to install the previous version of ADE and see if it works.

Thanks for your help.