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Keystrokes intermittent or not recording

Explorer ,
May 23, 2013 May 23, 2013

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Good day everyone,

I am having a problem within Captivate 6.0 (Windows 7) where my keystrokes are failing to record. I have the recording set to Demo mode, with Keystrokes and Hear Keyboard Tap Sounds turned on. When I go to actually perform the recording, I do not hear the tapping sound, and when I look at my timeline later, a typing object has not been created. I used to be able to stop and re-start the recording and that would make the keystrokes be captured again, but now even that isn't working.

Any advice?

Thanks,

Jenn

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Advisor ,
May 23, 2013 May 23, 2013

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Hi Jenn,

Make sure that Captivate 6 is updated to 6.0.1.240 or 6.1.0.319.

Run Adobe Captivate as administrator.

once again, check under edit > Preferences > Recording > Settings, and check Keystrokes option is checked and then record again.

Thanks.

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Community Expert ,
May 24, 2013 May 24, 2013

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Varun, when checking on both versions, often Typing objects are indeed not created at all. Did you try? I don't care that much because I prefer inserting either TEB's (for training) or Text animations.

Lilybiri

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Advisor ,
May 24, 2013 May 24, 2013

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Yes, I am with you lieve, it does not create the typing objects in Software simulation demo. While recording in training or assessment it creates Text Entry Boxes for key strokes.

But as Jenn mentioned that she does not hear the tapping sound at the time of recording in Demo, but at my end I can hear the tapping sound while  recording.

Thanks.

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Explorer ,
May 24, 2013 May 24, 2013

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Yes I am working in 6.0.1.240. I am running as administrator and the option is selected.

So, did we just agree that it is simply not working and I am out of luck?

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Community Expert ,
May 24, 2013 May 24, 2013

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In 6.1 sometimes you get a Typing object, but I'm not often using Demo. The TEB's are now inserted properly (was not always the case in previous versions) in Training/Assessment.

In 6.0 Typing Objects are almost never inserted in Demo.

If she doesn't hear the tapping sound, maybe Captivate Preferences are getting corrupted?

Lieve

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Explorer ,
May 24, 2013 May 24, 2013

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The only relevance of the tapping sound is that when I don't hear it, I know that my Typing Object is not being created. I wouldn't care about the sound as long as the object was actually built.

I have deleted my preferences folder and it made no difference.

So, since I am working in 6.0, I should just accept that the Typing Objects have stopped working? I understand that Text Animations are an alternative, but I have used Typing Objects in the previous 6 classes, and would like to keep things consistent.

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