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120. Re: Color issues in Mountain Lion with Acrobat Pro
Test Screen Name May 16, 2013 6:02 AM (in response to aktivomat)It's tempting to say that, so long as colours are within the gamut, that the choice of profiles isn't a big deal; it just tags the colours so they get displayed accurately. But that's not how it is.
The gamut is potentially scaled to fit, not just cut off. All the colours may change to keep a smooth transition.
This choice is controlled by the rendering intent, which applies to each colour transition, and may be explicit or implicit, fixed or variable, or just ignored.
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121. Re: Color issues in Mountain Lion with Acrobat Pro
John Smith for example May 16, 2013 7:27 AM (in response to aktivomat)I don't think that's the problem, as I tell XPress not to change colour space, and Preflight tells me that this was honoured.
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122. Re: Color issues in Mountain Lion with Acrobat Pro
John Smith for example May 16, 2013 7:29 AM (in response to Test Screen Name)I've set the rendering intent to "relative colorimetric", but I will take a second look at that.
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123. Re: Color issues in Mountain Lion with Acrobat Pro
JGoahead May 16, 2013 7:35 AM (in response to Sandeep V.)There must have been a reason why this fix wasn't applied to Acrobat X (critical for the older code, too many changes and risk to break other functionalities etc.).
In this case, it's simple ... Acrobat Acrobat IX and XI are OK! Acrobat X is... big mistake.
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124. Re: Color issues in Mountain Lion with Acrobat Pro
Thomas Geist May 16, 2013 8:02 AM (in response to JGoahead)Hmm ... very irritating:
When I try to update Acrobat XI on my MacBook Pro I get the following error:
"An error occurred. Please check for updates again later.
Error: 1521"
I tried uninstalling and downloading anew from Creative Cloud. However, the version supplied there is still 11.0.0
Update for Adobe Reader XI worked BTW.
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125. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 16, 2013 8:14 AM (in response to Thomas Geist)I tried uninstalling and downloading anew from Creative Cloud. However, the version supplied there is still 11.0.0
Update for Adobe Reader XI worked BTW.
So much for having access to the latest… with the Creative Cloud.
I was wondering what Adobe's track record would be with Creative Cloud.
Your captive now what do they care.
I guess we have to start looking for a Acrobat alternative now too.
Is this Adobe's Kodak moment? And, I am not talking about photos.
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126. Re: Color issues in Mountain Lion with Acrobat Pro
John Smith for example May 16, 2013 11:19 AM (in response to John Smith for example)I answer my own question: It's indeed XPress's fault. A more thorough examination of the PDF has revield that XPress does not include the ICC profile into the PDF! It leaves the values of the pictures unchanged as instructed, but throws away the ICC profiles! So this time, Adobe is definitely not the culprit.
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127. Re: Color issues in Mountain Lion with Acrobat Pro
JThoeming May 19, 2013 8:57 AM (in response to Sandeep V.)Hello - unfortunately the issue is not solved:
OS X 10.8.3, Mac Pro 2012, Acrobat 11.0.03, two Monitors (1 hardware calibrated Eizo CG271W and a 19") ... still the same problem with wrong colors (synchronized Adobe CS6, eciRGB2 / ISOcoated v2 workflow).
But there is a new further problem with the separations shown with "preview" - now under the cursor is no value shown anymore. And this new bug is under OS X 10.7.5, too!!
With the same settings under OS X 10.7.5 everything is fine as it should (even with 11.0.03, except the new preview issue, because of that I switched back to 11.0.02 under OS X 10.7.5).
So, with this (in a color managed workflow heavy) issue we are not able to switch to Mountain Lion (and yes, I know ColorFaker - but this is not really a solution in a network with different designers).
Greetings
Joerg
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128. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 19, 2013 9:48 AM (in response to JThoeming)I guess it is time to ask what alternatives are out there for working with PDF files.
So sad to see Adobe destroying themselves like this. Bug after bug after bug not being fixed and new bugs being introduced like this. And now the whole Creative Cloud debacle where we are being forced to look for alternatives for PS etc.
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129. Re: Color issues in Mountain Lion with Acrobat Pro
Ian.C.Dav May 21, 2013 8:26 AM (in response to Was DYP)Hello Sandeep,
It's been a couple of days - have you been able to speak with the Acrobat software manager to find out why this crucial bug fix has not been applied to Acrobat version 10 plus if and when there is a plan to fix this omission? Thank you keeping us updated.
Ian
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130. Re: Color issues in Mountain Lion with Acrobat Pro
uwewaburg May 24, 2013 3:18 AM (in response to JThoeming)Hello forum,
just want to confirm what others already reported:
No changes here on my system and that of a client with the recent update - both OS X 10.8.3 and Acrobat Pro 11.0.03:
colors are still displayed incorrectly - not enough saturation und a greenish color cast.
Connected displays are profiled wide gamut devices: NEC Spectraview Reference 241 and Eizo SX2262WH.
Acrobat Pro 9.5.5 is OK and identical to Photoshop.
Regards,
Uwe
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131. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 24, 2013 5:26 AM (in response to uwewaburg)Hi.
Same issue here on MacBook Air 10.8.3 and Acrobat 11.0.03.
I had to install Reader 9.4.0 (still avaible on Adobe's site) to have correct colors !!
My usual workflow is to export PDF from Indesign CS6 as PDF/X-1a. The issue disappears when you embed a color profile as others mentionned.
What a shame…
Please Adobe, this is more than urgent…
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132. Re: Color issues in Mountain Lion with Acrobat Pro
missinghorse May 24, 2013 5:39 AM (in response to alitaliano)Hi As for as I can see the bug is fixed in Acrobat Pro 11 now. I have not got 10 so cannot comment. The screen used is a profiled Eizo ColorEdge 243W. Images look the same in PS, Acrobat Pro 9 and 11.
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133. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 24, 2013 5:44 AM (in response to alitaliano)alitaliano wrote:
Hi.
Same issue here on MacBook Air 10.8.3 and Acrobat 11.0.03.
I had to install Reader 9.4.0 (still avaible on Adobe's site) to have correct colors !!
My usual workflow is to export PDF from Indesign CS6 as PDF/X-1a. The issue disappears when you embed a color profile as others mentionned.
What a shame…
Please Adobe, this is more than urgent…
What do you mean when you say "The issue disappears when you embed a color profile"?
I am not seeing that with 10.1.4. Does the latest update change this behavior?
Same file looks correct in 9.5.5 but doesn't in 10.1.4 and it has an embeded profile, at least according to Convert Colors.
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134. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 24, 2013 5:49 AM (in response to Was DYP)Hi,
in InDesign if you "include output profile" when exporting PDF, Acrobat Pro will render the colors correctly.
I you export as PDF/X-1a (which doesn't allow any embed profile) you'll have the color problem.
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135. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 24, 2013 5:59 AM (in response to alitaliano)alitaliano wrote:
Hi,
in InDesign if you "include output profile" when exporting PDF, Acrobat Pro will render the colors correctly.
I you export as PDF/X-1a (which doesn't allow any embed profile) you'll have the color problem.
I will not display the color correctly in 10.1.4. Will it in 10.1.7?
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136. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 24, 2013 6:36 AM (in response to Was DYP)Sorry I only have 11.0.03 but you will find your answer in previous posts. It seems to work for some users but not everyone…
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137. Re: Color issues in Mountain Lion with Acrobat Pro
JThoeming May 24, 2013 6:47 AM (in response to alitaliano)Dont you have the issue displaying preview in Acrobat 11.0.03 as I posted above?
...
But there is a new further problem with the separations shown with "preview" - now under the cursor is no value shown anymore. And this new bug is under OS X 10.7.5, too!!
...
Best regards
Joerg
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138. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 24, 2013 6:54 AM (in response to JThoeming)Hi JThoeming,
I have the same exact workflow (synchronized Adobe CS6, eciRGB2 / ISOcoated v2 workflow) than you.
And the same OS configuration (10.8.3).
But I don't have the "preview bug" you're talking about. My cursor shows values on PDF…
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139. Re: Color issues in Mountain Lion with Acrobat Pro
JThoeming May 24, 2013 7:29 AM (in response to alitaliano)Thx for your response, alitaliano ...
... I quickly updated now a MacBook Pro to Acrobat 11.0.03 (under OS X 10.7.5) - same new issue with "preview": no values shown under the cursor (a restart did not help, too)!!
May it's a language problem(?! hello Adobe!) - whole system is german here ... it would be great, if a german user could also post his experience with Acrobat 11.0.03 on a german system - Danke schon mal .
Best regards
Joerg
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140. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 25, 2013 3:37 AM (in response to Sandeep V.)Sandeep V. wrote:
About 11.0.3 update, its working great for I have it on my MacBook Pro. Thank you everyone for confiming us the same. I'm glad that you are back on rails.
Hi,
I'm sorry to inform you the last updates didn't work for everybody.
I have to check colors in Reader 9.5…
Please, let us know when a new update is available.
And… sorry but your workflow to check if a bug has been resolved is somewhat worrying… You look at your MacBook Pro and that's it ?
This color thing is a major issue I mean. Is there a developper team somewhere ? It first has been noticed in september…
Thank you.
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141. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 25, 2013 4:39 AM (in response to JThoeming)JThoeming wrote:
Dont you have the issue displaying preview in Acrobat 11.0.03 as I posted above?
...
But there is a new further problem with the separations shown with "preview" - now under the cursor is no value shown anymore. And this new bug is under OS X 10.7.5, too!!
...
Best regards
Joerg
Actually I do have this bug - if it is one - when I zoom a lot in the image (5000 %), but I can see values under a zooming of 4000 %.
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142. Re: Color issues in Mountain Lion with Acrobat Pro
missinghorse May 28, 2013 5:36 AM (in response to alitaliano)Hi Sandeep Need to eat a little humble pie. I thought the colour bug in v11 had been fixed. But on re-profiling my Eizo 243W I noticed I had left it in sRGB mode, not the wide gamut monitor profile. So I tested Acrobat Pro v11, with the latest 'patch' again, using the correct monitor profile. There is no change to the colour issue. It does not match PS, ID or Acrobat Pro v9. Displaying Adobe RGB 1998 images in PS 6, ID 6 and Acrobat Pro 9, these are identical on screen. In Acrobat Pro v111, still desaturated. Looks like it is using sRGB? There is a change of appearance if other profiles are selected in 'Output Preview' but none are accurate. So what have Adobe been testing this 'fix' on? If as Sandeep wrote, a MacBookPro, then I think they would have seen the same result as I did when using SRGB as the monitor profile. This now needs to be sorted ASAP.
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143. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 29, 2013 6:09 AM (in response to missinghorse)Since it is obvious that Adobe has no interest or is not capability (You look at your MacBook Pro and that's it) of fixing this bug, I was wondering if anyone has tried Neo from Esko as an alternative to Acrobat.
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144. Re: Color issues in Mountain Lion with Acrobat Pro
missinghorse May 29, 2013 6:17 AM (in response to Was DYP)Yes, I have tested Neo, but it is much more then Acrobat, it is a full PDF editor with a price to match.
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145. Re: Color issues in Mountain Lion with Acrobat Pro
twsphoto May 29, 2013 6:20 AM (in response to Was DYP)I think some people are being rather harsh with these Acrobat/Adobe comments. I'm just as anxious as anyone to have it fixed, but it's not an easy task to do this. I'm sure Sandeep and his crew are still on the game, and that this is NOT a ploy by Adobe to get us to buy anything, and is NOT just being forgotten by Adobe. More time for them to work on this issue is not going to kill anyone as it's not affectig your actual PDFs or codes within. I see no difference in files I have re-printed now that were printed before this anamoly began. The colors match perfectly over several years of output from these same files. Were this not the case, we'd be in deep trouble, but it is the case so why not keep our comments down to reporting what we see, what we're using and what our workflows are to help Adobe and Sandeep get to the root of this problem.
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146. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 29, 2013 6:22 AM (in response to missinghorse)missinghorse wrote:
Yes, I have tested Neo, but it is much more then Acrobat, it is a full PDF editor with a price to match.
I was wondering about price. Can't seem to find that anywhere.
I am so fed up with Adobe's incompetence that there is no way I am going to be sucked into the cloud. What gives them any incentive to fix anything going forward when their track record is such that they seem to be incapable of fixing the current product.
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147. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 29, 2013 6:34 AM (in response to twsphoto)The current culture of apparent incompetence exits with other Adobe products as well.
Look at PS. The bugs in PSCS6 that PSCS5 does not have have still not been fixed. And this is on the exact same computer.
And Acrobat 9 displays correctly but yet 10 an 11 can't be fixed. And this is on the exact same computer.
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148. Re: Color issues in Mountain Lion with Acrobat Pro
missinghorse May 29, 2013 7:35 AM (in response to twsphoto)Hi Twosphoto. While I basically agree with your comments. The file structure is not effected, just the way the colours are displayed on screen, this is very important to many users who need Acrobat Pro v11 for soft proofing solutions.
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149. Re: Color issues in Mountain Lion with Acrobat Pro
twsphoto May 29, 2013 8:12 AM (in response to missinghorse)Agreed that it is indeed a problem, I just thought we were getting away from the crux of the situation. Adobe and Sandeep need information, not anger. We can save our anger for Wall Street crooks!
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150. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 29, 2013 8:18 AM (in response to twsphoto)What does it take to get their attention?
This whole thread is about information which obviously hasn't sunk through to them. Witness
Sandeep V. wrote:
About 11.0.3 update, its working great for I have it on my MacBook Pro. Thank you everyone for confiming us the same. I'm glad that you are back on rails.
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151. Re: Color issues in Mountain Lion with Acrobat Pro
Almost Done May 29, 2013 8:21 AM (in response to Was DYP)adobe doesn't want to fix the bug.
otherwise they would have fixed it.
if these guys fixed it adobe could have fixed it
https://github.com/iccir/ColorFaker
adobe does not want to fix it.
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152. Re: Color issues in Mountain Lion with Acrobat Pro
Was DYP May 29, 2013 8:31 AM (in response to Almost Done)I agree.
I am just suprised they haven't blamed Apple yet.
Since ver 9 displays correctly that would make them look kind of dumb.
But that is exactly what they did with the icon creation bug in PSCS6 that was not there in PSCS5.
They don't want to fix it or they no longer have the engineering capacity to fix it?
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153. Re: Color issues in Mountain Lion with Acrobat Pro
Markus...... May 30, 2013 1:13 AM (in response to Sandeep V.)Hi Sandeep,
I have exactly this issue you describe with Acrobat XI on Mountain Lion.
I installed the fix via autoupdate, booted my Mac but nothing changed. Afterwards I downloaded the fix manually and reinstalled the update - nothing changed. As a last try I completly removed Acrobat, reinstalled it, reapplied the fix - no change.
How to proceed?
Markus
OS X 10.8.3
Acrobat XI
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154. Re: Color issues in Mountain Lion with Acrobat Pro
Rick Meikle May 30, 2013 7:21 AM (in response to Markus......)The fix appears to work only with 11.0.03 at this time. For those using that version who still report a problem, either the fix fails for some users or they have some other problem in their color management setup (display not accurately calibrated, system not set to use calibrated display profile, CS suite not color synced, etc.). Not sure how the fix would work for some and not others.
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155. Re: Color issues in Mountain Lion with Acrobat Pro
alitaliano May 30, 2013 7:34 AM (in response to Rick Meikle)Hi Rick,
my CS6 is synchronized and my screen is accurately calibrated.
Colors are ok in Reader 9.5.5 but not in Acrobat 11.0.03
Are you sure that 11.0.03 fixed the problem for you ?
Because you also say that Reader 10 colors still not render as expected.
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156. Re: Color issues in Mountain Lion with Acrobat Pro
Rick Meikle May 30, 2013 8:17 AM (in response to alitaliano)The fix absolutely works for me (and others). The problem in this topic is limited to this one thing: Acrobat was failing to use the correct display profile (apparently defaulting to a generic profile based on sRGB/6500K/2.2gamma). The question now is whether that is still true for some users (11.0.03 only). I have noticed that sometimes Acrobat is very sluggish about using the correct profile, taking several seconds to switch to it (for example, after syncing to web/internet from print or back again). But that is probably just muddying the water. If the fix is in fact failing for some users, there's not much those users can do but report it. Otherwise, color management troubleshooting is in order, which can be a nasty piece of business. Questions include: What is your display and how is it calibrated? If you're on a Mac is that custom display profile selected in System Prefs>Displays>Color? Does Bridge show that your suite is synced? And so on. If you provide detailed information of that sort, perhaps another user can spot an error, or at the very least it may help Sandeep figure out what's going on.
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157. Re: Color issues in Mountain Lion with Acrobat Pro
twsphoto May 30, 2013 8:32 AM (in response to Rick Meikle)Sandeep and the Adobe Acrobat team are indeed still on the game to fix this problem. It also involves how Mountain Lion handles color. Patience is required, I'm sure this can't be easy to solve or they would have already.
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158. Re: Color issues in Mountain Lion with Acrobat Pro
Markus...... May 30, 2013 11:59 AM (in response to Rick Meikle)Rick,
the problem can not generally be related to the color setup of my monitor or my bridge settings. In my opinion that makes simply no sense. We're talking about the fact, that color-profiled images are displayed different in Adobe XI that in any other (Adobe) program.
If there would be a general error in my color management setup, the colors should be consistently wrong and I could not even determine the error without outputting the data to another device.
My setup:
- OS X 10.8.3
- Profiled monitor
- Adobe Acrobat XI; Build: 11.0.03.37; AGM: 4.28.134; CoolType: 5.11.132; JP2K: 2.0.0.30514
What I did in beforehand:
- Install fix via autoupdate
- Install fix manually
- Reinstalled Acrobat
To summarize the issue:
Colors are displayed wrong in Acrobat XI as discussed in every detail in this thread. Switching my monitor profile to SRGB displays the colors somehow correctly.
The question again:
The fix did not resolve the issue in my environment. How to proceed?
Markus
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159. Re: Color issues in Mountain Lion with Acrobat Pro
twsphoto May 30, 2013 12:11 PM (in response to Markus......)As with most of us here, my CM shows as synch'd and all colors render as they should with all my CS5.5 apps, on ML 10.8.3. My Eizo display is accurately calibrated, everything works as it should except Acrobat, which keeps defaulting to sRGB for viewing. But, as indicated in this thread, it's a viewing issue and not a code issue with the actual PDFs. But it is a problem, so all we can do is wait for Sandeep and The Acrobat Gang to fix it.



