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Adobe Presenter CRASHES and won´t open anymore

Community Beginner ,
May 29, 2013 May 29, 2013

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I am already with Adobe Presenter 8.1 (64 bits) and with Office 2013. Whenever I start recording a powerpoint presentation, with myself in the webcam (Logitech c-920), something happens that avoids me to record with my webcam again. After the crash, if I open Adobe Presenter (not through Powerpoint - but through the desktop shortcut), nothing happens...my webcam does not start and Adobe presenter simply does not open. I ran as administrator...nothing. Even through powerpoint, adobe presenter won´t record anymore. The only way to solve this is UNINSTALLING adobe presenter and installing it again. Then I can use it once more till the next crash. There is something wrong and I just can´t figure out what it is. Help!

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Community Beginner ,
May 29, 2013 May 29, 2013

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SPECS are:

Windows 7 ultimate 64 bits - mobo DX79SI - i7 3930 - Nvidia gtx690 with the latest drivers.

32gB RAM

Using Office 2013

Logitech C-920 , Microphone Blue Yeti.

All drivers updated to latest versions.

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Community Beginner ,
May 29, 2013 May 29, 2013

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The problem in detail:

- Open Powerpoint 2013 presentation

- Open Adobe Presenter through Powerpoint

- record

- publish

- ok...

Closes. Next time, it won´t open anymore...

If I only open Adobe presenter (before the crash) and open preferences (to choose webcam, microphone, etc.) it will crash in the very moment I close the preferences window.

My office 2013 is 32 bits. Is there an Adobe Presenter 8.1 32bits? Would that be the problem?

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LEGEND ,
May 29, 2013 May 29, 2013

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Update your driver for your video card to the latest version. This sounds like a known issue with older drivers.

320.18 appears to be the latest version of the driver for your video card.

http://www.geforce.com/drivers/results/62791

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Community Beginner ,
May 29, 2013 May 29, 2013

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Already with the latest drivers...any other possible cause?

Carlos

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