Running CHM File on Windows Vista

[dpayne608]

I just tried running my compiled CHM help files and get the following message: "Access violation at address 00000000. Read of address 00000000." Does anyone know why I am getting this error? The chm files were created using RoboHelp HTML.

[Captiv8r]

Hi dpayne608

One thing you can try is to download and install the HTML Help Workshop (HHW) and just compile your project using it. Then see if the project exhibits issues. If not, you know RoboHelp is doing something funky with the code. Maybe even it's because of the HHActiveX.DLL file involved.

If you still see issues, I'd create a very basic and small project. Then see if it works without Vista quibbling.

Not sure if I've offered any real help here. But maybe it wil spawn an idea or two.

Cheers... Rick

[dpayne608]

I actually tried 3 diiferent CHM files (one which is very basic) that are now working on Windows XP but all 3 receive the same error message when running on Vista.

[Kathe]

Hi there,

I'm a tech writer who uses Robohelp 5. I'll be working on an HTML project that has to run on Vista. (I don't have to create the Help on Vista, I just need to be able to run the chm file.) Were you able to get your chm to run on Vista? If not, what Help solution are you trying? Thanks -- Kathe at RSA

[RoboColum_n_]

Do you have access to another Vista PC that you can test your CHMs on?