• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Flash player detected as installed but not playing movies

Community Beginner ,
May 29, 2013 May 29, 2013

Copy link to clipboard

Copied

Hi,

I've been struggling with that problem since a yesterday. I do not know what is my next move, so I'm seeking help here.

Problem:

Since a couple of month, everytime there was a firefox or a flash player update, the flash player was not working anymore within firefox. Usually, turning the addon off and back on was working and life goes on.

Not since yesterday (may 28, 2013). There was a firefox update (v 21.0) and now I can't make it work anymore.

For example, when I go on youtube, the screen stays blank. Nothing happens.

If I go on grooveshark.com, after a couple of seconds, I have the folliowing warning: "We had a problem loading Adobe Flash. You may have a Flash blocker installed.  If so, please disable the blocker (or add an exception) and reload to start listening." I have no 'blocker' (although I do not really know what they are referring to).

My system:
Windows7 Enterprise 64b

12g ram

firefox21.0

Here's what I tried (in no particular order since I do not remember all I did... 😞

1. Do I have the latest flash installed?
http://www.adobe.com/software/flash/about/
Yes. 11.7.700.202 at the moment.

2. Is it working fine?
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
I do not see the movie, but I see the flash/os/browser version in step 2.

3. Uninstall flash

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

4. Resinstall latest flash

http://get2.adobe.com/flashplayer/

5. Try firefox in safe mode

http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

6. uninstall flash (again) uninstall firefox

7. reinstall firefox 21

http://www.mozilla.org/en-US/firefox/new/

8. reinstall flash

http://get2.adobe.com/flashplayer/

9.  Try firefox in safe AND with a new profile

http://forums.adobe.com/thread/1018071

10. Tried Process monitor to figure out what was the problem. Inconclusive for me.

I have the log file, but I can't find how to attach a file on the forum. Maybe I can send  it by mail to someone?

It always ends up with the following:

8:23:37.8014358 AMFlashPlayerPlugin_11_7_700_202.exe7452Thread Create
SUCCESSThread ID: 7068
8:23:37.8016548 AMFlashPlayerPlugin_11_7_700_202.exe7452Thread Create
SUCCESSThread ID: 7620
8:23:38.8404259 AMFlashPlayerPlugin_11_7_700_202.exe4068Thread Create
SUCCESSThread ID: 6676
8:23:38.8405789 AMFlashPlayerPlugin_11_7_700_202.exe4068Thread Create
SUCCESSThread ID: 2384
8:24:44.8008095 AMFlashPlayerPlugin_11_7_700_202.exe7452Thread Exit
SUCCESSThread ID: 7068, User Time: 0.0000000, Kernel Time: 0.0000000
8:24:45.8398261 AMFlashPlayerPlugin_11_7_700_202.exe4068Thread Exit
SUCCESSThread ID: 6676, User Time: 0.0000000, Kernel Time: 0.0000000
8:25:14.7997270 AMFlashPlayerPlugin_11_7_700_202.exe7452Thread Exit
SUCCESSThread ID: 7048, User Time: 0.0000000, Kernel Time: 0.0624004
8:25:14.7998261 AMFlashPlayerPlugin_11_7_700_202.exe7452Thread Exit
SUCCESSThread ID: 7620, User Time: 0.0000000, Kernel Time: 0.0000000
8:25:15.8390652 AMFlashPlayerPlugin_11_7_700_202.exe4068Thread Exit
SUCCESSThread ID: 2384, User Time: 0.0000000, Kernel Time: 0.0000000
8:25:15.8391476 AMFlashPlayerPlugin_11_7_700_202.exe4068Thread Exit
SUCCESSThread ID: 7076, User Time: 0.0000000, Kernel Time: 0.0000000

There is no action between the Thread create and thread exit? That seems weird to me.

Todo:

11. debug with WinDbg (but I'd rather not get there since I'm not very sed to WinDbg)

Some things I noticed:

When I kill the flash process withinin the task manager, firefox detects it as if it has crash and display the problem error message.

It works fine in IE8 and Chrome

Does anyone has a clue on how to help me?

Thank you.

Also, here's the two last entry in my FlashInstall.log file:

=O====== M/11.7.700.202 2013-05-28+19-08-27.001 ========

0000 00000010 "C:\Users\jflavoie\Desktop\uninstall_flash_player.exe" -force 

0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001018

0004 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00001019

0007 00001020

0008 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0009 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0010 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0011 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0012 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0013 00001021

0014 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0016 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0017 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0018 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0019 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0020 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0021 00001021

0022 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0023 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0024 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0025 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0026 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

0027 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0028 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0029 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0030 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0031 00001036 Software\Opera Software/Last CommandLine 2

0032 00001036 Software\Opera Software/Last CommandLine 2

0033 00001036 Software\Opera Software/Plugin Path 2

0034 00001036 Software\Opera Software/Plugin Path 2

0035 00000011 1

=X====== M/11.7.700.202 2013-05-28+19-08-31.387 ========

=O====== M/11.7.700.202 2013-05-28+19-30-08.045 ========

0000 00000010 "C:\ProgramData\Adobe\AIH.12ec897f20cdf010dfe04ab63468ddd51905ca49\install_flash_player.exe" -install -iv 8 -au 1

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000011 1

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0007 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0008 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll

0014 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_202_Plugin.exe

0015 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch

0016 00000017 C:\Windows\SysWOW64\Macromed\Flash

0017 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe

0018 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0019 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0020 00000012

=X====== M/11.7.700.202 2013-05-28+19-30-14.704 ========

Thank you for any help you could provide.

JF

Views

11.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 29, 2013 May 29, 2013

Copy link to clipboard

Copied

First, thank you for providing more information than anybody ever does!

I do not have a ready answer for you (I never had any problems with Firefox updates, on a very similar system as yours), but allow me some additional questions, observations, and suggestions.

Does the same thing happen on other browsers such as Internet Explorer?

Is your graphics driver up to date?  (http://forums.adobe.com/thread/945765, but I don't think you need instructions.)

The fact (your point 2) that you can obtain the Flash Player version indicates that Flash Player is basically working, although it does not display graphic content.  That "could" possibly get fixed with a graphics driver update.  (But not if Flash Player is working normally in another browser.)

Why does that always happen when Firefox updates?  Do you uninstall the old version first, or just update in-place?  (Which should be the normal thing to do.)  Also, does it only happen with major updates (e.g. from 20.0 to 21.0), or also minor updates (20.0 to 20.0.1)?

I see some warning lines in your FlashInstall.log; I am not sure if this means anything.  Can you once try a clean install according to http://forums.adobe.com/thread/928315 ?

Hope we can get to the bottom of that!

Message was edited by: Pat Willener

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 30, 2013 May 30, 2013

Copy link to clipboard

Copied

Hi Pat,

thank you for your comments.

About your questions:
1. I have the latest graphic drivers.

2. Works on other browsers. IE8 and chrome. Even though chrome uses pepper for its flash, at least we can rule out the graphic drivers like you mentionned.

3. I use the firefox update-in-place. I never uninstalled firefox before yesterday. I have never installed firefox over an already installed firefox.

4. As far as I know, it only happened on major updates. And not all of them. It also happened on some flash updates. I can't seem to find a pattern.

I did the clean install from the link you posted. It has not worked.

I found that installing flash after a clean unsinstall added a 32bit and a 64bit version of flash. Is that normal? Here's the installed file:

C:\Windows\SysWOW64\Macromed\Flash>dir

[ sliced for clarity ]

05/30/2013  07:47 AM             3,264 FlashInstall.log

05/30/2013  07:47 AM               856 flashplayer.xpt

05/30/2013  07:47 AM         1,855,880 FlashPlayerPlugin_11_7_700_202.exe

05/30/2013  07:47 AM           256,904 FlashPlayerUpdateService.exe

05/30/2013  07:47 AM           813,448 FlashUtil32_11_7_700_202_Plugin.exe

05/30/2013  07:47 AM                47 mms.cfg

05/30/2013  07:47 AM        16,033,160 NPSWF32_11_7_700_202.dll

05/30/2013  07:47 AM         1,561,187 plugin.vch

               8 File(s)     20,524,746 bytes

               2 Dir(s)  311,060,615,168 bytes free

C:\Windows\System32\Macromed\Flash>dir

[...]

05/30/2013  07:47 AM             2,656 FlashInstall.log

05/30/2013  07:47 AM           514,440 FlashUtil64_11_7_700_202_Plugin.exe

05/30/2013  07:47 AM        22,025,096 NPSWF64_11_7_700_202.dll

05/30/2013  07:47 AM           697,043 plugin.vch

               4 File(s)     23,239,235 bytes

               2 Dir(s)  311,060,615,168 bytes free

Also, here's the new FlashInstall.log content:

=O====== M/11.7.700.202 2013-05-30+11-47-08.337 ========

0000 00001113 C:\Windows\SysWOW64\Macromed\Flash\\* 3

0001 00000010 "C:\Users\jflavoie\AppData\Local\Adobe\AIH.54abe862adcf9fb0147fbf83f4329b5a776cffe7\install_flash_player.exe" -install -iv 8 -au 1

0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0004 00000011 1

0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0008 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0009 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Last CommandLine 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00001036 Software\Opera Software/Plugin Path 2

0014 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll

0015 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_202_Plugin.exe

0016 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch

0017 00000017 C:\Windows\SysWOW64\Macromed\Flash

0018 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe

0019 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0020 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0021 00000012

=X====== M/11.7.700.202 2013-05-30+11-47-14.056 ========

Thank you for your support.
JF

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 31, 2013 May 31, 2013

Copy link to clipboard

Copied

LATEST

slam_02 wrote:

I found that installing flash after a clean unsinstall added a 32bit and a 64bit version of flash. Is that normal?

Yes, that is normal, so that it can run under 32-bit and 64-bit browsers.

I will look at your install log later; probably not before tomorrow.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines