7 Replies Latest reply on Aug 16, 2013 11:54 AM by DodaFerrari

    Adobe Photoshop CS6 freezes After "Help Improve Adobe's Products" dialog

    JeffHeaton32

      I had Photoshop CS6 installed and working on my Mac using Adobe Creative Cloud.  However now a dialog appears that says "Help Improve Adobe's Product".  Regardless if I approve this dialog or not Adobe Photoshop starts up with every menu option grayed and I can do nothing.  I have to force quit the application.  At this point it is 100% unusable.  Is there any way to fix this? 

       

      I've googled it and seen others with a similar issue but no solutions found.  I have OSX 10.8.3.

       

      Others with similar issues. 

       

      http://feedback.photoshop.com/photoshop_family/topics/help_improve_adobe_products_message_ hangs_photoshop

       

      No real solution other than don't use Mac Keeper (which I do not)

       

      http://feedback.photoshop.com/photoshop_family/topics/photoshop_product_improvement_dialog _keeps_showing_hangs_the_app

       

      More info on Mac Keeper, which I do not use.