RoboHelp 10: Unhandled win32 exception in RoboHTML.exe [9058]

[AIR-Chayah]

After running into this problem, I looked in the forums and found similar experiences. I'm just posting this for informational purposes.

This only began occurring after upgrading from RoboHelp 9 to RoboHelp 10. Here's what happens:

1. Open project from Version Control.
2. Open master page.
3. In table at bottom of page, try to edit the date ("Updated May 30, 2013").
4. Error message appears: "Adobe RoboHelp 10 has stopped working."
5. Click Debug.
6. Visual Studio Just-In-Time Debugger appears with the error message.

When I open the project again, I can edit without any problem. I suspect that it's the mere fact of editing that causes this, although I haven't experimented with editing another topic. I'll try that when I open the project tomorrow.

I'm also going to try deleting the CPD file, which another poster suggested in 2009.

Carol.

[AIR-Chayah]

5/31/2013. Deleted the CPD file. Same problem occurs. Crash on first edit.

[RoboColum_n_]

I assume you can successfully edit a topic in one of the supplied sample projects?

[AIR-Chayah]

I haven't tried editing a topic in a sample project because after the first crash of the day, I can edit my project without any further problems. However, I can try that on Monday. I don't think it's worth trying to day since the problem goes away after the crash.

Today I experimented with deleting the CPD. On Monday I'll try editing a topic other than the master page, and/or in a sample project, before editing the master page (in case there's something wrong in the master page).

After I deleted the CPD and opened my project (from Source Control), I got another error: "...while trying to save data to ....rhscreens.apj"! I shut everything done without responding to the error, copied the original 4/1/2013 CPD back to the folder, and opened the project without any difficulties.

Also, this problem has only occurred since we upgraded RH9 to RH10.

Here I was thinking that the upgrade was going soooo well .

[AIR-Chayah]

I was able to edit a topic without a crash. As soon as I tried to change the date on the master page, RH crashed with the unhandled win32 error. I assume that the master page is corrupt and I should re-create it.

[AIR-Chayah]

Yesterday I edited the master page in HTML mode without a problem. Today I edited a different topic and then attempted to change the date on the master page in Design mode --- RH crashed.

Since this only happens when I attempt to edit the date, in Design mode, in the table on the master page the first time that I open RoboHelp, it may be best to try recreating the table. However, I'm pasting the code here in case any of you gurus can see at a glance something corrupt or bogus in the table section. The area I've trying to edit is in bold.

<table style="border-top: Solid 1px #bfdaba; vertical-align: top;" cellspacing="0"

   width="100%">

<col style="width: 54.341%;" />

<col style="width: 45.659%;" />

<tr>

  <td style="border-top: Solid 1px #7cb275;"><p style="margin-top: 6px;

               font-size: 7pt;"><span

   style="color: #808080;"><?rh-symbol_start name="Copyright" ?>©<?rh-symbol_end ?>

   <?rh-variable_start name="date" format="yyyy" value="41430.416042" ?>2013<?rh-variable_end ?>

   <a href="http://www.air-worldwide.com" target="_blank" style="font-size: 7pt;">AIR

   Worldwide</a>. All rights reserved. Click <a href="javascript:BSSCPopup('Trademarks.htm');"

               id="a1" style="font-size: 7pt;">here</a>

   for trademark information.</span><br />

  <span style="color: #808080;">Touchstone Version 1.5 Updated June

   6</span><span style="font-size: 7pt; color: #808080;">, 2013</span></p></td>

  <td style="border-top: Solid 1px #7cb275;"><p style="text-align: right;"><img

   src="AIR_Logo_small.png" alt="" style="border: none;" border="0" /></p></td>

</tr>

</table>

[RoboColum_n_]

I've cut and pasted that code into a new master page and can edit it at will. It must be a problem with the old file you are using. Recreating it should do the trick.

[AIR-Chayah]

Thanks very much. I'll create a new master page tonight and try to use it first thing tomorrow.

[AIR-Chayah]

I created a new master page and copied the HTML code from the old page into the new page. Same problem. I open RoboHelp, click in the Update field error, start to type the new date, and RH crashes.

RH did not crash the other day when I edited the date in the HTML code, and it never crashes if I’ve edited another topic first! Fortunately this is not a showstopper, but it is most surely annoying. I didn’t have this problem until I upgraded to RH10 from RH9.

[RoboColum_n_]

I would not have copied the existing code. I have completely recreated the master page from scratch. If the problem is with a corrupt file, there is a liklihood that copyiny the code copies the corruption.

[AIR-Chayah]

I'm a little confused. Your reply on June 6 said that you "cut and pasted the code" into a new master page, which is why I copied and pasted the code into a new page. However, I will try creating a page from scratch now.

[AIR-Chayah]

Update June 14, 2013.

I upgraded to 10.0.1.292 this week. This morning I edited the date on the master page without a problem, and without creating a new master page from scratch.