Adobe Application Manager Update Error U44M1P7

[Imagepoint1]

The application manager gives me a error U44M1P7 so I tried updates from the site but now I got a updates could not be applied message . This is for Bridge patch 5.0.2, Flash Pro CS6 update 2, FireworkS CS6 , Can't even Find the new Photoshop update for Creative Cloud Photoshop 13.1.2. This all started when I subscribed to Creative Cloud Photoshop yesterday. Can't even install photoshop 13.0.4 which is what I had before with creative suite.

I have been waiting for 170 minutes now for tech support to return call.

Message was edited by: Imagepoint

[Ken G. Rice]

Does this help http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html?

[Imagepoint1]

That is the site I went to and why I get a "update could not be applied" message now. Could not find Photochop creative cloud update 13.1.2

[Manish-Sharma]

The update available on the Adobe.com website are for perpetual user and not for Creative cloud subscriber.

I would appreciate if you could share the update log that could be find at the below location to further investigate the issue :-

Navigate to the log files in one of the following folders:

      • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\

      • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers

      • Mac OS: /Library/Logs/Adobe/Installers/

     The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.

     Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.

Please do not paste the log file here, Put it on the Pastebin.com website and share the link here.

[Imagepoint1]

I have Adobe Design And Web Premium Suite CS6 and JUST Photoshop Creative Cloud. The updates do not install either from the web site or from Application Manager.

Which log file would you wish to investigate.

[Imagepoint1]

It is now 340 minutes since rech support said they would return my call. I will have to again spend another day trying to get a solution. Still cannot update Bridge CS6, Camera Raw 7.4, Flash Pro CS6, Adobe Media Encoder CS6, Fireworks CS6, and Extension Manager CS6. Which are all Creative Suite Apps which now that I have JUST photoshop Creative Cloud subscription I cannot install the updates

.

[Imagepoint1]

I have installed and uninstalled and installed again Photoshop cs6 for creative cloud. I have installed and uninstalled and installed again application manager and still can not update Photoshop 13.1.2, Extension manager 6.0.5, Photoshop Camera Raw 7.4, and Bridge 5.0.2.  I have spent most of my day on this problem. Adobe is only interested in collecting money from those of us who depend on their products for our living.

[Imagepoint1]

A new day will try and get this resolved. Still have a updated failed message.

[Imagepoint1]

Tech service is asking me to manual install photoshop again. Downloaded photoshop 13.0.4 tried to install but install failed. Put on hold by tech. reinstalled application manager now.

[Manish-Sharma]

You have tried to install the update lot many times so it will be hard to find the exact log.

Please follow the steps to find the exact log

1) Delete everything in the folder :-    /Library/Logs/Adobe/Installers

2) Try to install the update again

3) Freah new logs will get created

share those files content over the pastebin.com website

[Imagepoint1]

That is so Yesterday. Try another guess. Still Cannot update Camera Raw, Bridge, Photoshop cloud and extension manager.

[Imagepoint1]

A new day will try and get this resolved. Still have a updated failed message.

[Imagepoint1]

Today everytime you open application manager it ask you to install edge animate and touch apps plugin. They are already installed. Adobe is lost with this creative cloud and the tech guys keep telling me to fix this and that on my machine what they cannot understand is that before creative cloud I could update to camera raw 7.4 and others apps. Now I can not update and this is my fault!!!!!!!!!!!!!!!!!!!!

[Imagepoint1]

I'm done with creative cloud. I'm going back to CS6.

[Imagepoint1]

Vinayak: Hello. Welcome to Adobe Technical Support.

Vinayak: Hi Pierre.

Pierre Clemente: Extension Manager 6.0.5 Update Installation failed. Error Code: U44M1P7 Photoshop Camera Raw 7.4 Installation failed. Error Code: U44M1P7 Adobe Bridge CS6 5.0.2 Update Installation failed. Error Code: U44M1P7 Adobe Photoshop 13.0.4 Installation failed. Error Code: U44M1P7 Adobe CSXS InfrastructureCS6 Installation failed. Error Code: U44M1P7 Adobe Media Encoder CS6 6.0.2 Update Installation failed. Error Code: U44M1P7 Flash Pro CS6 update 2 Installation failed. Error Code: U44M1P7

Pierre Clemente: Hello

Vinayak: I understand that you are unable to update the Photoshop product, am I correct?

Pierre Clemente: Extension Manager 6.0.5 Update Installation failed. Error Code: U44M1P7 Photoshop Camera Raw 7.4 Installation failed. Error Code: U44M1P7 Adobe Bridge CS6 5.0.2 Update Installation failed. Error Code: U44M1P7 Adobe Photoshop 13.0.4 Installation failed. Error Code: U44M1P7 Adobe CSXS InfrastructureCS6 Installation failed. Error Code: U44M1P7 Adobe Media Encoder CS6 6.0.2 Update Installation failed. Error Code: U44M1P7 Flash Pro CS6 update 2 Installation failed. Error Code: U44M1P7

Pierre Clemente: Please read what is written

Vinayak: \Thank you for information.

Vinayak: I will be glad to check and help you with this issue.

Vinayak: For security reasons, could you verify your complete name and billing address as mentioned on your account please?

Vinayak: Thank you for the information.

Vinayak: May I please have the serial number of the product, so that I can assist you better?

Pierre Clemente: Please give me a moment to go to my adobe sit and locate my serial number

Vinayak: Sure.

Pierre Clemente:

Vinayak: Thank you for the serial number.

Vinayak: Just to confirm are you facing the issue with only Photoshop?

Pierre Clemente: Extension Manager 6.0.5 Update Installation failed. Error Code: U44M1P7 Photoshop Camera Raw 7.4 Installation failed. Error Code: U44M1P7 Adobe Bridge CS6 5.0.2 Update Installation failed. Error Code: U44M1P7 Adobe Photoshop 13.0.4 Installation failed. Error Code: U44M1P7 Adobe CSXS InfrastructureCS6 Installation failed. Error Code: U44M1P7 Adobe Media Encoder CS6 6.0.2 Update Installation failed. Error Code: U44M1P7 Flash Pro CS6 update 2 Installation failed. Error Code: U44M1P7

Pierre Clemente: Please read what is written

Vinayak: I wish I could help you with that issue but we (chat support) handles issues with Installation, Download and  first Launch of the Adobe CS 6 products.

Vinayak: In this case I will provide you the link to contact the phone support team so that they will be glad to assist you in this regard.

Vinayak: Please click here.

Vinayak: Did you get the link?

Pierre Clemente: You are not listening

Pierre Clemente: The is an error problem with updates

Pierre Clemente: Let me speak to a supervisor

Pierre Clemente: i have been trying to solve this problem since May 8

Vinayak: Pierre , we truly understand your concern, and we are the Chat support for the download and install of the actual products and we do not have support for the update install, so for the update install issue you need to contact the support over phone to resolve the issue, I hope you can understand the situation.

[Imagepoint1]

Just got off the phone with tech support. I even gave them access to my desktop and still they could not fix the problem. Put me on hold. Then told me they would have someone contact me with  better knowledge of the problem. I asked if this was a promise of a return call. H e assured me yes.

It is 2:50 PM EST

[Imagepoint1]

It is 4:20 PM EST Problem is not solved No return call from tech support. Day 3 of this problem.  If anyone is thinking of switching to Photoshop CC this could be you. Adobe Does not care!!!!!!!!!!!!!!!!

[Imagepoint1]

It is now 7:50PM EST Never got a call back from Adobe Tech. Called them and spent an hour with someone from tech services. I am told they will escalate the problem to a senior tech specialist, who will call back within 24 hours. I ask if they really were going to call, was reassured they would.

[vincent solomito]

this is how I solved that same problem. I am on mac but this has worked for windows:

see this link:        http://forums.adobe.com/message/5298676#5298676

Deactivate PSCS6.

Uninstall PSCS6.

Run the NEW APPLICATION MANAGER THAT CAME WITH YOUR CREATIVE CLOUD MEMBERSHIP. It should be still on you disk.

You will then see a menu of applications availabe to your account. Click on PSCS6-install.

It will then install the "latest" version (don't know the number for windows) of PSCS6

Run the newly installed application, PSCS6.

Select "update" from help menu and you will be updated to ver 13.12.

You should be sure you still have the pscs6 dmg from your original install

I BELIEVE THE ERROR CODE YOU GOT MEANS THAT SOME PART OF THE ADOBE SOFTWARE, SOME TINY, IMPORTANT FILE, WAS NOT PRESENT-----ITHINK

LUCK

VINCE

Message was edited by: vinsolo

[Imagepoint1]

Thank you Vince but that did not work. I wish that adobe would tell what the problem is!!!!!!

[Jeff A Wright · Accepted solution]

Imagepoint the U44M1P7 error means that the update has failed.  If the update is available you can try downloading the update from https://internalapps.adobe.com/downloads/updates/.  If you continue to experience difficulties though it will be necessary to locate the error messages within the log files for the updates which are failing to apply.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how locate and interpret your installation log files.

You can also find additional information on this topic at Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html.

[SandraChung]

I've had the same problem, but only on my laptop. I have CS6 Master Collection, not the subscription garbage, but CS. And I keep getting this error.

I've deactivated. Uninstalled. Reinstalled. Reactivated. Tried updating, and still getting this.

[Jeff A Wright]

Sandra what error message did you discover in your installation logs for the update?

[SandraChung]

I looked, and even though I had the error code U44M1P7, clicked on More Details, followed the link to the directory it said the error file should have been, there was nothing.

And it just gets better and better. Since that failed update, Photoshop CS6 will not start/launch. I can get Bridge to launch, but not PS.  I've already checked the drive for errors, nothing. Had Task Manager running, tried to launce PS, and it doesn't even show up in the list of applications/services running.

Adobe CS6 Master Collection, Windows 7 Pro 64bit, 16gbs ram, i7.

UPDATE: I tried to launch a different programs of the Master Collection, and they also crashed. This has only started since the latest update/update failure.

The only one that doesn't crash that has the deactivate option, the option is grey out. No, this isn't hacked/cracked/pirated version of CS6 Master Collection. Looking at the box as I type this out.  So, how do I deactivate it when the option to deactivate is unavailable. (Please don't say do a system restore, as that is NOT an option.)

[Jeff A Wright]

Sandra I would recommend focusing on the update failure which you received first.  The installation log files should be located in the following locations depending upon your operating system:

• Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\

• Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers

You can find additional information on how to review your installation logs in message #21.