10 Replies Latest reply: Jul 10, 2013 10:37 PM by TGBerland

Creditcards not valid

TGBerland Jun 10, 2013 4:40 AM

I registered a subscription on Create Cloude for Team; worked fine for first month but now I got a feedback that you were unable to process payment from me. I can in no way register any of my existing creditcards (they are "not valid"). Works fine on everything else in this world. So what is going on here?

Edit:

And of course they are all valid credit cards with more than enough to cover the monthly fee.

Edit2:

Your telephone support is a big joke; after 10+ multiple selection choices I end up with the phone ringing a few times and line is broken. Spent 2 hours on this crap repeating and and trying different selections to get through; in no way am I able to get to some humans on the other side.

1. Re: Creditcards not valid

Abhijit Kr. Jun 10, 2013 4:42 AM (in response to TGBerland)

Hi TGBerland,

I am really sorry to hear this. I would request you to please contact our Customer Service team on this No (800-443-8158) and they will assist you with this issue.

Regards,

Abhijit
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2. Re: Creditcards not valid

TGBerland Jun 10, 2013 4:49 AM (in response to Abhijit Kr.)

Invalid number, this just gets better and better.

Den 10. juni 2013 kl. 13:42 skrev "Abhijit Kr." <forums_noreply@adobe.com>:

Re: Creditcards not valid
created by Abhijit Kr. in Adobe Creative Cloud - View the full discussion
Hi TGBerland,

I am really sorry to hear this. I would request you to please contact our Customer Service team on this No (800-443-8158) and they will assist you with this issue.

Regards,

Abhijit

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3. Re: Creditcards not valid

Abhijit Kr. Jun 10, 2013 4:56 AM (in response to TGBerland)

I am sorry. That No is for US Customer. For Norway please try this no (23162881). Also you can go to http://helpx.adobe.com/no/contact.html for more information.

Regards,

Abhijit
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4. Re: Creditcards not valid

TGBerland Jun 10, 2013 4:58 AM (in response to Abhijit Kr.)

23162881 was the one i tried; it is _impossible_ to get through on any of the choices in the overcomplex multiple-choice menu.
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5. Re: Creditcards not valid

TGBerland Jun 10, 2013 5:00 AM (in response to TGBerland)

Please get someone to call/contact me; you got the contact information. E-mail would be fine; just please no more automatically generated communication.
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6. Re: Creditcards not valid

TGBerland Jun 10, 2013 5:23 AM (in response to TGBerland)

Somehow you guys seem to have been able to get payment even though the registration said different; but now the new question is. Why is the price for subscription changed from 320NOK to 400NOK per month all of a sudden?
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7. Re: Creditcards not valid

Abhijit Kr. Jun 10, 2013 5:25 AM (in response to TGBerland)

Hi TGBerland,

I forwarded your Contact details to one of our Customer Service Representatives. He will call you at the earliest.

Regards,

Abhijit
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8. Re: Creditcards not valid

Abhijit Kr. Jun 10, 2013 5:59 AM (in response to Abhijit Kr.)

Hi TGBerland,

I hope that all your queries has been answered by our Representative.

regards,

Abhijit
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9. Re: Creditcards not valid

TGBerland Jun 10, 2013 6:26 AM (in response to Abhijit Kr.)

Some open issues, but we're moving in the right direction
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10. Re: Creditcards not valid

TGBerland Jul 10, 2013 10:37 PM (in response to Abhijit Kr.)

The invoice for each month seems impossible to retrieve; I only have access to the first one. Where can I find the rest? Kind of critical relating VAT reporting for my business.
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