Flash player not working

[Cathy6964]

The adobe website says it has downloaded but I cant find it or use it.

[chef_serch]

I agree, I just can't get it to work!!!! It is so frustrating!!

[dandab]

Hi Cathy and chef.  I'm here to help. Can you please tell me the operating system and browser you are using?  Also, can you describe the issue in more detail? what have you tried?  The more I know the better I can help tackle the problem.  Thanks!

[Cathy6964]

Hi

I have internet explorer and windows 7. I made sure it was 64-bit and I

have restarted the computer as well. I went back to adobe and it said that

if you can read this you have succesfully installed flash. When I went to

open a page that needed flash to work it said that to view the flash

technology content in this pdf file please install the required version of

flash player. That is all the info that is given. Really hope you can help

so I dont go crazy cheers, emma

[dandab]

What do you see here? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

And what do you mean by content in this pdf file? Are you looking at a pdf in Adobe Reader?

[Cathy6964]

I guess it tried to open in adobe reader because that was the only adobe

option it had. I want to have the ADOBE FLASH player working though.

[dandab]

Please try doing these steps below:

• Enabling Flash Player in Internet Explorer 
• ActiveX Filtering in Internet Explorer

[Cathy6964]

hi

I checked both those things and they were already fine. I could see the

clip so IE was enabling flash to work and ActiveX filtering was not ticked.

The page I wanted to open did not have a circle with a cross through it

next to the address bar so it was not being blocked.

What's next?

[pwillener]

Cathy6964 wrote:

I could see the clip ...

This means Flash Player is installed and working correctly.  What exactly is the remaining problem?

[Cathy6964]

The problem is that when I need to use it it does not work. As I said

before, when I open a page that has content that uses flash player it does

not load. It comes up with a message that says:

To view the Flash technology in this Pdf file, please install the required

version of Flash Player. That is all the information it gives and since I

have already installed flash player I don't know how to make this work.

This is what I would like you to help me with.

[pwillener · Accepted solution]

So that is a PDF containing Flash content?  Have you both Flash Player ActiveX (for Internet Explorer) and plugin (for other browsers) installed?

I am quite sure that Adobe Reader requires the plugin version.

[Cathy6964]

well I have the one for IE don't I and I have no idea about the plug ins. I

already have Adobe reader X if that means anything. Should I download the

flash player for other browsers then? Wouldn't I just need one version?

[pwillener]

No, you would need both versions: the ActiveX for Internet Explorer, and the plugin for other browsers AND Adobe Reader.  Download and run the installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea... (under the heading Progress bar hangs...).

[Cathy6964]

Ok. That work.!!!

Well thank you so much you have saved the sanity of the whole house. I

don't know how you can handle it everyday but go you!!

Have a great avo

[chef_serch]

hi dandab,

I have windows 7 64 bit, and explorer 10, I actually had the explorer 9 and because I started having problems that's why I updated my explorer.

I have downloaded the flash player so many times, and after it finishes, it opens a new window saying that flash player has been succesfully installed.

After that, I can try any website that requires flash player and it will tell me that I have to install it.

I already checked that java is enabled, active X is enabled, scripting is enabled, etc, etc, uninstalled flash player, java, re-installed them again, and nothing seems to work!!

Could you please help me!!

[pwillener]

chef_serch wrote:

I already checked that java is enabled, active X is enabled, scripting is enabled, etc

You need to be exact with what you describe...

• Java is not required to run Flash Player, but JavaScript needs to be enabled.
• There is no such thing as "active x", but there is ActiveX Filtering.  This needs do be disabled.
• Additionally the Shockwave Flash Object add-on needs to be enabled.