Automation Server Error

[Guest]

Folks,

When I load the skin editor, I get an Automation Server "can't create object". - Line 222, Char 3 (if that helps any).

The URL referenced is whskin_pdhtml.htm. It's in a Temp folder on the local drive.

When I view the WebHelp output, the navigation pane is blank. Sam happens when I try to view a published WebHelp system on the company shared drive. It worked previously, and other users have no problem with it. I think this has something to do with a corrupt or missing .dll on my machine, but don't know how to locate and fix the file.

One alternative may be to reinstall RoboHelp. That could be difficult, as I have to chase the support dude down, as they do not give us peons administrative rights.

I have fiddled with the security settings In Internet Explorer, but no luck.

Thanks,

Charles Arnold
MetLife DI
Tampa, Florida

[Guest]

Folks,

After some intensive and futile code analysis, I determined that the IT folks have been pushing XP Service Pack 2, which, according to some topics here, can make RoboHelp malfunction.

I've scheduled an install. If that is successful, I'll update this topic.

Charles Arnold
MetLife DI
Tampa, Florida

[Peter Grainge]

A major change to the OS can make a lot of things malfunction. Don't forget RH must be reinstalled using your logon and with admin rights attached. There's a topic on my site if you need to argue that with the IT folks.