Hello all,
I just received my installation CD for RoboHelp 6! Yippee do
da! I am all excited...
However I am having some doubts on whether I was delivered
the correct software and the Adobe support team (sorry guys) are
absolutely useless at giving me any sort of support. I contacted
the US, French and UK support team, their sales team and tech
support and not one person was able to give me an answer to my
problem, so I thought that in the forum someone might be able to
answer me... So Adobe support team, please get up to date on
RoboHelp issues please!!!
So here it is: when I contacted the Adobe store they told me
that by buying the upgrade version of RH server 6, I would receive
the basic version of RH6 as well as the server application (exactly
like when purchasing RH X5 Pro for .Net). However I just received a
box with one CD with only the RH server 6 setup files.
1. Is this normal? Aren't I supposed to receive RH6 as well
for that price?
2. Why would anybody buy RH server 6 without the basic RH6?
This does not make sense to me, unless one is running several
websites in which case they would need several engine, but for one
RH server licence, would one not need at least one RH office
licence?
3. Can I publish an RH X5 project to RH server 6? If I can't,
again why would one upgrade the server application and not the
office application?
Finally check out this page on the adobe site
http://store.adobe.com/store/en_xeu/popup/software/robohelpserver/new_features.html.
Do the first 4 features not imply that RH 6 is included in an RH
Server 6 licence?
Any info on this matter is most welcome...
Chris