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I have tried everything in the Support Center to install and troubleshoot Flash Player for Internet Explorer. Nothing has worked. It works for Firefox. When searching for the version installed, it always shows a blank box. It is in my Programs in Control Panel. My OS is Windows 7.
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Hello,
Please check the following link and apply the suggested steps.
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Still no picture, just sound.
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What do you mean by "just sound".
Please open the below link and check if flash player is installed or not.
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
If it shows then try to access some other flash enabled site like www.youtube.com and check if you can see flash content.
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Could it be caused by an outdated graphics driver? See http://forums.adobe.com/thread/945765